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18 Reviews
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Wonderful service disappointing food
The service and wine pairing were amazing. Best part of the meal. Loved how well we were treated. I would never recommend the food. Out of four dishes I only liked one. I have no idea how this place hangs on to its Michelin stars. Restaurant is dated. Looks like a restaurant Larry David would go to. Food is meh, best parts were the chefs bites, ridged pasta, and dessert cart at the end. The rest of the food was boring and borderline unappetizing. Wine pairing was more creative and delicious than the food. Wonderful sommelier. There are so many other places in the Bay Area to eat delicious food. I’d avoid this unless someone is set on going. Was truly disappointing.
Be the first to ReplyStellar and a must visit.
Stellar in every respect. Essentially perfect from my perspective. The food is first-rate, indeed. The pastas are both inventive and superb, best I have ever had - here or in Italy. The amuse bouche are beyond extraordinary, as are the mignardises that are a delightful and unexpected finish to a great meal. Very quiet, but not stuffy, atmosphere with very attentive and unobtrusive service, as competent and pleasant as you will find anywhere. And the wine list is a hefty volume, full of a great variety (perhaps a thousand bottles) of superb wines. You can spend an hour or an entire evening perusing it, but I recommend entrusting yourself to the gracious and extraordinarily knowledgeable sommelier, Gianpaulo Paterlini. Some of my favorite wines have become that as a result of his recommendations. Been here a great many times, each a very special treat.
Be the first to ReplyRUDE
My husband made a reservation for our family to have a special dinner here to celebrate our 22nd wedding anniversary. He wrote that our reservation time was at 6:00 PM, when it was actually at 5:30 PM. Our daughter is T1 diabetic and was having an emergency low blood sugar. We arrived around 15 minutes late and we were scolded by the hostess. We were told another table was booked behind us and that we basically did NOT need to take our time. I am a world-wide traveler and have never been made to feel so humiliated. As a family business owner, this type of treatment sickens me and we will NEVER give money to this business again. Thanks for ruining our anniversary.
Be the first to ReplyBirthday Dinner
I really wanted to go back to one of the 3 Michelin Star restaurants here in the Bay to celebrate my birthday, unfortunately, all were fully booked despite that I have tried to book 2 months in advance. Been to all 3 Michelin stars in the Bay Area so no big deal. We ended up here which was not a bad choice. This is our 2nd visit and our first experience was excellent 5 years ago. To start with, the place has not changed much. Still looking a bit plain inside, but the service is still impeccably excellent. Food was good, but 5 years ago, it was excellent (I also reviewed). Food presentation was very good. Taste wise, almost every dish was good except the main dish - lamb. It looked so good, unfortunately, it was too tangy and too salty for our taste. In the middle of our last dish, our waiter delivered my supposedly complimentary birthday cake. Instead, he made a mistake and delivered an anniversary cake which was supposed to be for the other table. I didn’t bother telling him as not to embarrass him. Afterwards, I saw him delivered my birthday cake to the other table which the wife uttered “It’s not my birthday”. I was rather disappointed that two reckless mistakes happened. Please double check and pay more close attention where to send the birthday cake, anniversary cake, etc. After all, these important celebrations are some of the reasons why such as myself dine here.
Be the first to ReplyDisappointing Evening
I'm pretty shocked to be writing this review and even more saddened I was treated so poorly I will never dine at Acquerello again. My first experience was about 10 years ago, and I was turned away as I was dressed too casually. I was mortified and embarrassed and since then (I've been a half dozen times) I make sure to follow their formal dress code. The night before my reservation this week I was even called to emphasize the dress code--and I appreciated that touch, knowing I was in for a special evening. So I was literally shocked when the hostess seated a man in a t-shirt in front of me during my meal. I tried to follow up with one of the owners the next day. First I was told I was not allowed to speak to an owner. Then I was told "it's 2022. We don't follow a strict dress code anymore." Well, maybe you could have told me that the night before when I was called and told the opposite. Dinner for two was $900 and I was seated next to someone who could have just as easily be eating at McDonald's. You used to go to Acquerello for the experience or else why bother? A picture is worth 1,000 words. I was told I wasn't allowed to speak to an owner. Perhaps the owners read reviews.
Be the first to ReplyMaintaining San Francisco's Legacy of a Destination of Excellence
I am delighted to report that Acquerello has not been part of a trend of rapidly declining service standards that seems to have accelerated and been used as an excuse in the time of Covid. Instead, Acquerello may be one of the last great dining institutions in a city that is known to set a worldwide standard for outstanding food. The dining room itself is meticulously maintained and is absolutely lovely- beautiful fresh flower arrangements, wonderful furnishings, well-pressed linens, beautiful china, and well-spaced tables. Well-spaced tables seem to have gone by the wayside as a standard for a first-class restaurant. Fortunately, Acquerello has maintained this standard. This alone allows for the ability to have a conversation at your table without shouting and is a great feature during Covid. Did I mention they have linen?! With the leadership of the amazing Isabella Paterlini, the service is absolutely superb. Friendly, warm, elegant, and unobtrusive. The choreography is a pleasure to observe. The team that made it happen for our evening was exceptional- Kevin Lee as General Manager was in the dining room throughout working in tandem with a superb group of people. Even the busser had an elegance that rivaled a food server in most upscale restaurants. Davide who presided over our table was also especially charming and had an exceptional knowledge of the extensive dishes that were presented during our meal. The Sommelier had a lyrical narrative for the wines he was serving as well. All of them truly masters of their craft. One might think this dining room would only appeal to older diners, but I saw a diverse mix of young diners in their twenties to older folks- all of whom looked like they were truly enjoying their experience. The service here made all of us feel special and well cared for. There are so many reviews about how excellent the food is, and they are correct. Every morsel of food was treated masterfully, and nothing was an after-thought. The pasta, the proteins, the cheeses, the pastries- all amazing and beautifully presented. They have artists in the kitchen! Thank you for an amazing meal and an amazing experience.
Be the first to ReplyTerrific meal
First off the staff were amazing. Some of the best service I've had anywhere. The atmosphere was warm yet stylish. I had the five course there was nothing I didn't like. The Almond cake was so yummy and I don't normally go for lemon or almond flavors. I will be back. Oh and no sloppy men dining in tee shirts!
Be the first to ReplyWe attended a spectacular dinner party at Acquerello
We attended a spectacular dinner party at Acquerello. This was an 80th birthday dinner party. It started with wine and appetizers for an hour and then an amazing 6 course dinner. It was very sophisticated and complex. The food was very delicious. It was served very professionally. The dinner party lasted about 4 hours and it was wonderful. The restaurant is very beautiful. It is well located near Union Square.
Be the first to ReplyAnniversary Dinner, Over the Top!
From the moment my wife and I entered Acquerello we were treated like royalty. We were led to a table that was set up with a special anniversary card and printed menus outlining the culinary adventure we about tp partake in. My wife and I selected "A Tasting of Vegetables" set menu with Wine Pairing. Each course was an exquisitely prepared visual masterpiece presented in a way that built excitement for the upcoming explosion of flavors awaiting us. Needless to say we enjoyed ourselves. The dinner was expensive but the overall food and experience was worth it.
Be the first to ReplyExceptional Italian Fine Dining Experience!!
A truly exceptional meal!! This restaurant defines elegant and fine dining while not sacrificing attentive and professional service. But let’s face it you go to a 2* Michelin restaurant for the food and Acquerello doesn’t disappoint with its fresh, tasty, and elevated take on Italian cuisine. The pairing of Italian wines was inspired. While there are plenty of standouts in the seasonal tasting menu, the fish carpaccio and the ridge pasta with truffle and Marsala were sublime. A definite highlight of San Francisco’s foodie scene.
Be the first to ReplyA bit too stuffy
Not our kind of restaurant. Too quite and large tables so we felt like we had to talk loud to chat. Music was 1980s muzac and overly saxophonie. The food was ok. Service was exceptional. All in all overpriced for the experience. Needs to modernize.
Be the first to ReplyReally good dinner
The experience was fantastic from beginning to end! Marco , John Paulo gave is excellent service. And the food was so delicious!
Be the first to ReplyExcellent Takeout for the plague days
Picked up a meal kit for 2 last night. Utterly delicious, and while not cheap, quite a bargain considering the quality of the food (2 Michelin stars are well deserved). Each dish did very well with reheating. Nothing was dried out or tired. Flavors and balance were perfect across the board. I very strongly recommend giving it a try.
Be the first to ReplyTasteless service and food
Very disappointed in this restaurant given it’s apparent reputation in the city. Waited too long for someone to come to the table initially. Main server was either a robot or Dragon Lady; militaristic and very cold.
The parm cheese tower with foam was quite good but overpowered by truffle salt.
Risotto was ok but the meat in the middle was like a hockey puck. Pasta uneventful. The big disappointment was the mains. The duck and lamb has absolutely no flavor. The lamb was overpowered by licorice.
Desserts also lacking flavor.
The owner was there and we asked him if he was the owner. He said yes and walked off.
An interesting observation-the flower arrangements were well past their time, many of the blooms has already been picked. Financial issues?
Hospitality, food and service; the three components of restaurants, all lacking.
Disappointing cuisine & very poor food value
Using SOP foodie scale 0 to 5 rating
Ambience = 4, compelling decor with beautiful plates and presentations
Service = 1.5, militaristic, cold and irregular service. Think greasy spoon truck stop lunch counter. Owner oddly robotic. Request for kitchen tour deflected and ignored.
Cuisine = 2, very nice presentations, off putting odors beyond aggressive sauces, very low flavor in lamb and duck entrees and excessive salt on several course (read excessive). Desserts were the best course.
Wine = 4, amazing wine list and knowledgeable wine steward. No hard liquor license thus no bar, could not make a French 75.
Very poor food value and profoundly disappointing. Eat somewhere else.
Finally a restaurant which deserves their Michelin star
I'm pretty picky for giving 5 stars to a restaurant unless I truly have a unique experience and Acquerello is one of the best restaurant in the Bay Area.
High quality service and amazing food.
Italian with a modern twist
We dined here to celebrate my birthday on a trip to SF. We chose Acquerello because we wanted to try a Michelin starred restaurant on our trip. We were not disappointed! Our greeting was warm and friendly. We were shown to our table and offered black napkins. Water choices were shared and soon we had a lovely amuse bouche or two while we perused the menu. The food is Italian with a modern twist. There is the option of the Chef’s surprise menu, which on this night featured truffles. The second option is your choice of three, four or five course prix fixe menus. We chose the three course and found it to be plenty of food. The wine list is extensive and specializes in our favorite, Italian wines. The highlight for us was talking with the very knowledgeable Sommelier and appreciated the information he shared with us. He made perfect recommendations to go with our food and even gave us a sip before pouring to make sure we liked it. Extra points for feigning interest is our many Italian wine stories! : )
The service is very professional but also warm and friendly. The breads were tasty as was the house made butter with lava salt. Desserts were incredible as was the strawberry, lemony meringue birthday treat!
Overall Acquerello was everything we had hoped for in this lovely restaurant.
Excellent Birthday Dinner
Had the most perfect birthday dinner in this restaurant. The location and ambience is very chic and cosy in the same time. The service is absolutely immaculate. Every staff member very professional yet friendly, welcoming and caring. The attention to detail is extremely impressive and you really get fascinated by how smooth the service is being ran. The food has been mind-blowing. We went for the seasonal truffle tasting menu and every dish came to perfection. It has been a wonderful experience and journey through the menu. My only wish is to be able to try all the desserts and petit fours, however the food was so good that I had no space left for this. Although the kind staff prepared a beautiful take away box with my favourite chocolates and home made biscotti. A dinner to remember for a long time and a place I would love to come back to one day.
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