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Alpen Rose Philadelphia Tripadvisor Reviews
Latest Reviews On Tripadvisor
18 Reviews
0 Replys |
Ambience the best - Food subpar
Ate there last night. Great ambience and decor but one of the worst steakhouses I’ve been to as far as food goes. Got a NY strip Pittsburgh medium rare, it was about an inch thick if that and very tough to cut. The creamed spinach side dish was served in what looked like a coffee cup - very small portion. Been to all the steakhouses often. The food here just doesn’t compare to any of them. Sorry.
Be the first to ReplyTotal Disgrace!!
I flew in from Paris and was excited to invite my mother and family to Alpen Rose after hearing all the hype. A difficult reservation, but I thought it was worth it - oh wow, how I was so wrong. When we arrived we were informed through a hole in the door that the table wasn’t yet ready so we were shuffled over to the sister restaurant to sit at their bar and buy drinks. Is this done on purpose to push the alcohol consumption? After a 25 minute wait we were finally brought to our table. A load of bread and a tuna carpaccio was gracefully offered to help us forget the wait. After ordering dinner and opening our first bottle of wine we were serenaded by the sound of whaling fire alarms - they set off a fire in the kitchen!! A few minutes later we were told that we had to leave as the kitchen was now closed and the alarm were whaling in our ears. The manager (Eric) gracefully presented me with a bill for two bottles of wine - we didn’t even touch the second bottle - the waitress opened it in anticipation of our dinner that they cancelled on us. An interesting concept to charge clients for a second bottle they didn’t touch while being victims of a cancelled dinner ! No a single apology, just a “here is the bill - pay it!” After a short heated discussion the manager, Eric Sailor, finally accepted to remove the second bottle. If the manager and the establishment knew a bit about hospitality they would have apologised and mentioned that there was nothing to pay, but know. Not the case at all. I regret not having my dinner, but am happy I have understood the true colours of this establishment. Take my advice, stay far away!! The captor grill will welcome you with a smile and a friendly and professional staff !
Be the first to ReplyAwful service and drinks, sure place to ruin your special occasion
Me and my wife were super excited to try the new and exciting place in Philly. So I thought why not do it as a special occasion for her 50th birthday. BIG MISTAKE! We arrived for our reservation at 5pm on Oct 27th and we’re immediately rushed to our seats right across the door. The server, middle aged man, who came off as old school know it all been in the steakhouse business for 20 years greeted us briefly and asked for our drinks. He did NOT go over the style of the menu, restaurant rules or anything else to ease us into new environment, esp. after we told him it’s our first time here. He also made zero acknowledgement of the fact that we’re celebrating a major milestone. We managed to read through the menu is the dark and order 2 drinks: a very plain cucumber margarita that had zero flavor and a smoked old fashion. When the drinks were brought to the table the server ripped the top of the cloche and walked away causing all the smoke to blow into my wife’s face instead of gently floating above my drink as it supposed to be. And as I watched another server properly do to a pair of male customers that were sitting near bookshelves area. Then things got even more bizarre as the server came back demanding an order to be put in and when we told him that we want to start with just appetizers he only then mentioned the “restaurant rules” of having to order everything at once. It took us a minute to digest these news as this is something I must say I never experienced at any places dining around the world unless it was all part of the unique experience. Since we weren’t giving any choice we settled on just ordering the apps. Well that apparently didn’t sit well with the manager of the place -Eric, who promptly arrived at our table, reiterated the “rules” and told us that if we’re not happy about it he’d gladly comp our drinks so we can call it a day as he needs to make room for other customers. Clearly we were not a priority customers for Eric or the server so we decided to cut our losses and leave as he suggested. In my nearly 50 years of existence I must say I’ve never been treated with such disrespect and discrimination being 2 women just trying to enjoy special occasions.
Be the first to ReplySalmon Cooked With Love ❤️
Amazing, yummy and delicious food. We went here as a family and friends group of 7. We had steak, salmon, asparagus, mashed potatoes, macaroni, cauliflower, oysters and duck. All of the food was worth the wait. We were a large group and everything was cooked to perfection. Our new favorite ❤️ restaurant!
Be the first to ReplyNot worth the money!!!!
This place is not horrible but it is absolutely over-priced for the quality of the food and really the whole experience in general. The oysters were good and they do have a kick ass hot sauce! We also ordered the grilled octupus and that was a complete joke. They gave us three small pieces that were lost in a sea of wedged potatoes that were literally like the ones you buy at the grocery store and bake for your kids. Epic fail! I will say the sides were actually pretty solid. We got the mushrooms and spinach. Not as good as other steak houses but serviceable. The steak is where my coworker and I had our heads explode. I got the NY Strip, which was noted as being 14 oz. I literally got a steak that was no more than 9 or 10. Additionally, it was pencil thin and had little flavor. To be canidd, it was absolutely awful. It looked like a thin sliced, store bought strip you throw on the grill at home. My coworker got the ribeye, which by the looks of it was pretty solid. However, it was the most over marbled steak he had ever had. 70% plus of it was fat. It was almost not edible. Truth be told, we would have sent both steaks back but it was getting late and we were tired from travel, so we just muscled through it. Lastly, the place is tiny and terribly loud. You have to yell to have a conversation and they pack you in like sardines. I would not go back.
Be the first to ReplyGood but a bit too much Effort
The whole 'speakeasy' vibe was lost on us as the first employee we encountered seemed more like a doorkeeper from Studio 54: "Hi we have reservations". Employee disappears inside and closes the door leaving us out on the sidewalk. Employee reappears and says our companions had arrived early but they sent them elsewhere to wait for us. She's going to see if her Manager can find them. Employee disappears inside again and closes the door on us again. Door reopens and we are finally invited inside. This should be even more fun in the middle of a Philly Winter. We are shown to our table. We can see why they won't bring you into the restaurant as there is no space inside for patrons to wait and I believe the bar only had 4 chairs/stools. The decor is a bit contrived. Barrel ceiling is nice but ultimately it amplifies the noise. Most tables, regardless of age, are using phones or votive candles to try to see the menus. Our server was very nice and very attentive. Our water glasses never ran dry and beverages were replenished when requested. Dinner service was a perfect pace. She didn't think they had spiced rum and brought a mixed drink from the bar but none of us managed to figure out what it was. The Beef tartare was very good. The Beef Wellington is very expensive at $78. Even though the mushroom duxelles was a little on the dry side, the beef, the pastry and the bordelaise were excellent. Everything is a la carte and I would not say the sides are sharing portions. All the service staff we encountered were very nice folks. Oddly, there is only 1 single-user bathroom for the restaurant although you can go through the kitchen to their restaurant next door to use the restrooms there. Too much effort overall for my liking but probably worth checking out for those who love a pricey steak-house. I almost forgot to mention that we were there to celebrate a recent elopement and our server very graciously brought 4 sparkling wines to the table with her congratulations.
Be the first to ReplyFabulous evening, stunning food!!
Excellent service, fabulous food, great atmosphere!! One of our party stated “the best steak I have ever had” A truly wonderful evening
Be the first to ReplyDisappointing in all ways
This is priced and marketed as a very upscale special occasion steak house. There is cool anti-signage and a speak easy greeting to raise expectations. Sadly, the specialness stops there. As others have said in reviews, they play dumbly loud rock music which destroys the mood and forces everyone to speak louder creating a din. The lights are so dim we needed our phone flashlights - seriously ridiculous. The service feels very college-level and artificial. None of the calm wisdom you want at this price point. I came just for the Beef Wellington and it was very underwhelming. None of the flavor pop that mushroom coating should have and a very very skimpy serving of sauce which was mediocre anyway. The final straw was the worst wine list I’ve ever faced. Wines by the glass averaged for $20. We tried all 6 options before giving up as they were all virtually i drinkable - they weren’t wines you’d pay $9 a bottle for. So I went to the beer list which is worse than most pizza joints in this city. Unforgivably bad curation but ownership. Hate to say it but the larger ownership group in this city beats them at the steak house game in every way.
Be the first to ReplyTerrible Customer Service and Rude Manager
We arrived at our reservation time (8:30pm) and the manager came outside to tell us the best estimate he had to seat us was in 30 minutes. We asked if we could be notified via text which they agreed to and they recommended getting a drink at double knot next store (same owners) which we did. 41 minutes after our reservation time we received a text our table was ready. We choose not to use our table at this restaurant as the manager was very unapologetic regarding the delay in honoring our reservation. We understand delays can occur in getting seating at our reservation time but the restaurant made no effort to apologize for the delay and provided no updates over the 40 plus minute delay. Overall the restaurant did not seem concerned the delay / treated us extremely poorly and the manager was extremely rude.
Be the first to ReplyReally exceptional dining experience
I had wanted to dine here for a while, and we finally did on Xmas Eve. It was a wonderful experience. The restaurant, while small, is beautiful. Service was professional and attentive, similar to what we have experienced at 5 star restaurants. We splurged and had the caviar- it was a large portion. We enjoyed the beef tartare and the the oysters Rockefeller also. My Beef Wellington was prepared very well. My daughter did not care for her salmon and something else was quickly substituted. Drinks were also excellent. Yes, this is an expensive restaurant but it was well worth it.
Be the first to ReplyVery disappointing and very dark. Better Prime Rib at Boston Market.
The restaurant was selected because it is one of the few steakhouses that offer prime rib. A birthday dinner started out well, push the buzzer to have a panel in the door open to gain entry. Cute. Very small, but attractive place. Roomy comfortable booth. Offered sparkling and plain water. Very expensive creative drinks available. It was recommended that we split an appetizer, but we didn't - thankfully. The portion of Caesar salad was fine for one, but too small to split. Very pricy at $15. Unusual approach with large leaves you need to cut with a knife (prefer it torn before serving), prepared with panko bread crumbs and small bits of cheese. Taste was good, but prefer the original approach. We ordered the mashed potatoes, which were extremely smooth and tasty, but again, a much smaller serving than expected. The big disappointment was the prime rib. I had better meat at Boston Market. The large cut of meat was served in a deep dish filled with au jus (although it didn't have much flavor). They describe the cooking process as slow roasting, but I think it was more like steaming. It didn't have the right texture, nor did it have much flavor. It was approximately the right color, although I had to get out my cell phone flashlight to tell because the restaurant was so dark I had no idea. I couldn't see to cut off the fatty portions of the meat. I was very disappointed and didn't eat much. I didn't complain, but the waitress noticed. She did provide a slice of their very tasty chocolate layer cake gratis. I can't comment on their other steaks, just don't buy the prime rib and expect to pay $$$$ for small servings.
Be the first to ReplyExcellent special occasion restaurant
During our trip to Philadelphia, we wanted one night to be at a steakhouse and were intrigued by the concept of this “boutique” restaurant.
The restaurant is in an area that is surrounded by other restaurants and outdoor dining. The block it is on is pedestrian only at this time. There is no signage for this restaurant other than a black plaque with a rose embossed on it, so you need to look carefully for the entrance. The address is 113 S. 13th st and the address is shown by the door. Ring the doorbell, confirm your reservation through a panel in the door, and they let you in. Not sure what would happen if you didn’t have a reservation.
The restaurant is small but beautiful with a wood barrel ceiling and dark and clubby like a good steakhouse should be.
They recommend splitting the porterhouse (Filet and NY strip separated by a bone) or the tomahawk (bone in steak), if you and the person splitting it like your steak cooked at the same temperature. We went with the porterhouse recommendation, which was $103 (for two) and ordered a couple of sides.
Everything was excellent. Steak had a great char and buttery flavor. Really liked the macaroni and cheese side and the forest mushroom side had a good but strong taste.
Service was good but server did forget to bring out the bread rolls. Not cheap but if I came back to Philadelphia again, I would definitely come back.
A beautiful Saturday evening dinner with lots of ambiance
Top notch service . Impressive Menu with a High end wine selection.
Prime beef is excellent and delicious. I had the beef Wellington and it was Outstanding. Our waiter Dan was great and attentive . Eclectic atmosphere and private with lots of ambience and not much distractions . The hostess manned the door do you could only get in with a reservation. No walk ins . Don’t forget your wallet . On the pricey side but worth it
Secret Recipes
Top 3 all time. Nailed it. Nice pens. Bartender has secret White Russian and Espresso martini recipes. Get both. Good sparkling water. Ridiculous service. This is a gem. Go here to impress someone, price is worth it.
Be the first to ReplyGreat Food - Loud Environment
One of the better steak restaurants in Philly, hands down. Quaint atmosphere, limited seating (40); however, there is nothing to absorb noise (wood all around you), so if you happen to get seated near an obnoxious talker and or laugher it REALLY lessens your enjoyment. On to the good stuff... Ordered up some signature drinks (#112) my date and myself thought they were very tasty. Didn't do any appetizers, but heard the octopus was good, (obnoxious talker near by- LOL) went with the grilled broccoli to accompany the beef wellington. The filet just melted in your mouth, then finished it off with their baked Alaska, which was very good as well. Two more #112's for a night cap. Needless to say, we closed the place.
Be the first to ReplyHigh class
I came here without knowing it is a high scale restaurant, we were greeted by the host at the door and were let in because we had a reservation. Otherwise I think you can't get in. Very exclusive. Then, we got the prime rib which was absolutely delicious, some roasted cauliflower and asparagus to accompany and wine by the glass, my only suggestion is to have lower prices in the bottle of wines, after looking at their wine selection, i know the prices are too high for the wines they have, a better accommodation can be done here or they could improve the wine selection if the high prices are to be kept. Other than that, the place is very nice, good for an important business night or date or anniversary, the place is expensive but very impressive.
Be the first to ReplyOne of the Best steak dinners in a long time!
I took my husband here to celebrate. From the moment we were greeted at the door until we walked out we were treated like we were the only customers in the restaurant. The ambiance reminds you of a past time speakeasy which added to our overall experience. The service, food and cocktails were above average and we are already making plans to go back with friends and family.
Be the first to ReplyAged meat in a wooden library
I was looking for a place to eat and saw some people buzzing at the door and a face appearing through a door panel like a speak-easy. I googled the address and found out it was a steakhouse with an designed with architecture of an old wooden library. I loved the ambiance and the food + service was amazing. Got the beet salad, side of brocoli and rib-eye and it was very very good. The meat was aged 28 days and was cooked perfectly. Love the concept of the menu, entrance and design.
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