Birthday ruined by a unprofessional patronising idiot - Bagatelle London - Buy Reservations
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🤮 1/5 - Birthday ruined by a unprofessional patronising idiot
By 👻 @Sam B, 01/28/2024 3:00 am
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Came here on Saturday night for a joint birthday celebration. Confirmed with the restaurant on Friday night and also paid a £750 deposit before even getting to the restaurant. We made our booking via a friend who is close with the senior manager so we believed our booking was very much secure.Upon arrival a man greeted us very unprofessionally dressed to tell us our group has not met the dress code of classy and elegant while himself wearing a leopard print leather jacket that was studded. We was a group of mid 20 year old girls dolled up to the nines ready to celebrate a birthday so very much met the dress code requirements. We have already attended bagatelle before and had a great time so we very much know what the restaurant expect of us in terms of clothing. He was extremely rude , unprofessional, nasty and patronising. I’m quite shocked to believe that a restaurant like bagatelle would want such a person working on their door representing them. The security working that day was very kind , understanding and also vocalised how much he disagreed with his leopard print wearing colleague. This man who we spoke to on the door told us the manager had made the decision however we had not seen a manager at all the only person to have seen us was him. He failed to explain who it was specifically who didn’t meet the requirements and also refused to get the manager as he then proceeded to decide to tell us the manager wasn’t in ? We then spoke to another guy on the door who later admitted they gave the table away. So upon reflection the first leopard print wearing male was completely lying and making up excuses , clearly quite happy to make 5 girls feel awful about themselves to make his insecure self feel better because he can’t admit the restaurant just has simply let the table go. I cannot believe this has even happened to us and I’m utterly disgusted at the way we was treated especially on a birthday when we was very happy to spend money in their establishment. So clearly to sum this situation up unless your are pally pally with the owners or happy to spend tens of thousands don’t even bother trying to book a place at this restaurant.
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