WORSE SERVICE EVER RECEIVED WHEN DINING!! - Bagatelle London - Buy Reservations
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🤮 1/5 - WORSE SERVICE EVER RECEIVED WHEN DINING!!
By 👻 @chanell473, 02/25/2024 3:00 am
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Last night 25.2.24 7 of us attended Bagatelle for our friends 30th birthday - a very special birthday which was pre-planned. My friend when booking was told they have a set menu where you receive free cocktails for 2 hours but the booking is for 7:30pm. We queried the time as wanted to be there for the midnight mass and they assured us that we can extend our table no problem at all. Upon entering we were greeted by the most stuck up, rudest and arrogant little girls, who wouldn’t let 3 of us sit until the rest of the group arrived. When seated we were sat in a comfy corner until again, another rude waitress told us to move as they misplaced us. We were then moved into the first table, close by the door where we were all freezing!! I explained to the waiter that I am Muslim and do not drink alcohol so would prefer a soft drink, he then handed me an alcoholic cocktail without even saying!! Luckily I asked a friend to try it before I did. We were then rushed into eating and when I mean rushed at one point they took our plates which had food on from infront of us!! The waiter took my napkin OFF my lap to lay on the table to cover a spot of sauce which was on the table. He totally disregarded that I was protecting my dress but he was more interested in hiding a 3cm mark off of an eating table!! Not even 2 hours into our booking the bill was slapped on the table, our dessert not even half way finished and we were told to leave!! My friend was absolutely distraught, it ruined her birthday and not a single person would take into account the fact that it was falsely promised we could extend our table or that we had travelled quite some distance to attend!! I am looking into making a formal complaint officially as the service received, for the price paid was absolutely diabolical. We felt like we were young kids being told off and treated like dirt of their shoe! My £2k bag was taken off a stool provided and put in a dirty patch on the table also! Avoid if you’re hoping for a decent respectful evening.
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