NO DINING OPTIONS BOOKED SOLID POOR CUSTOMER SERVICE AND HAVENT EVEN ARRIVED YET!!! - Baha Mar Nassau - Trade Reservations
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🤮 1/5 - NO DINING OPTIONS BOOKED SOLID POOR CUSTOMER SERVICE AND HAVENT EVEN ARRIVED YET!!!
By 👻 @suprkdtchr, 03/21/2024 3:00 am
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I never have had to write a review BEFORE my trip but this is a first ! We are a family of four traveling with another family of four and we haven’t even begun our trip booked for next week and already have begun to have MAJOR problems booking our dining reservations ! I have been trying desperately on constant contact via email and phone calls to concierge to help us work booking dining as we are arriving Thursday next week and have an 18th birthday celebration Friday. The concierge keeps bouncing my emails among a new person each day , sending me same email over and over again “to please fill out the form for your dining request” , in which I have done now over a dozen times and there not responding to any requests to get into Marcus or Cleo or Filia or Katsuya. At this rate , after spending $10,000 for 6 days it doesn’t look like we will be eating at this resort after paying so much. We had to book three nights so far to dine OFF PROPERTY!! This is insane i can feel customer service is definitely lacking already. We even offered to pay top $$$ to accommodate us for private dining and nope nothing. Everything booked solid except buffet. With one family member with allergy issues this is not possible. We work in service industry and this is already bad bad start to an expensive vacation. I’m a Big social media networker and I’m anticipating if this continues I will have no choice but to continue to share my experience across all Platforms of social media. Reading all this bad reviews just of this month is definitely worrisome of what’s to come . I hope management reaches out responds to my emails and gets us some assistance with eating at the resort we paid top dollar for. We still have a week to go till make this right and make this wedding anniversary, 18th birthday trip special. Crossing my fingers but not holding my breath!
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