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Benihana Orlando Reviews from The Last Year
Wait even with a reservation
Starting out, I made a reservation for 7:45 p.m. thinking reservations, since they accepted them, they would honor them. I mean why would a restaurant permit the making of reservations if they wouldn’t honor them, right? So I spoke to one of the managers, and he explained that the open table system permits more bookings than seats even at last minute which reflects badly on the restaurant notwithstanding that Orlando is crazy busy. He was gracious and felt badly that it’s a bad reflection on his restaurant. I reconsidered the angst I was feeling and have some empathy, and I think if you’re booking a reservation for this restaurant, come prepared for at least a 30 minute wait even with a reservation.
Family Celebration
We set up a reservation weeks in advance. This was to celebrate mine and my wife’s 5th anniversary. Upon arrival they were packed, which is expected for Orlando. But it took us 30 minutes to get seated, with a reservation. This worst part was the seating. They overstated our table. I spent the entire meal squashes in a corner with my legs pressed together. Twice I had to push away from the table due to cramps in my legs. The food was good, but a little over priced I thought. We have a real nice hibachi grill in or town, and the prices are a little more acceptable. But our chef was good and he did a great job preparing our food. Now my parents asked for medium rare on their steaks, but they got was more medium. Could we have waited for another table? Possibly. But how long would we have waited? It was now 7 on as we got seated. So that was really our disappointment.
Had a reservation for 845 birthday dinner and was told they
Had a reservation for 845 birthday dinner and was told they said they are backed up over an hour on reservations. From what I have been reading this is very common.
I can't believe that I didn't read the reviews before
I can't believe that I didn't read the reviews before coming here, what a joke this place is. If this is what started the whole Japanese steakhouse thing, then I don't know how it ever took off. To be clear, every one of the people working there are totally awesome and tried their best. However, they are obviously told to advise everyone that it will be only a 45 minute wait even though - we had a reservation at 8:45 and we are still not eating at 11 o'clock. sitting at a table, 5 beers later. This is literally killing me. My kids are asleep on the chairs and the staff keep blaming OpenTable on over booking. This may be true, but please don't take reservations if they matter not at all. Aoki San would be so disgraced. This is the worst restaurant experience I think I have ever endured. DO NOT EAT AT THIS LOCATION EVER!!
Monday evening we made a resveration for a party of 8.
Everything was booked. We arrived at the location we called, once in there. The hostess mentioned: "We are backed up as it is, you're better off going to the other location." As a customer I failed in asking her, her name. (Short female with long black hair. I asked all I got was "she might be new.") I was totally upset. Once again, I called the same location and spoke with Melissa. I did apologize before hand, because I didn't want her to think/assume I was being rude or disrespectful (which I didn't). I explained how upset I was. How is it possible for an employee to blur those unprofessional words? If the employee was new, she should've been professional and said: "Give me a moment and let me verify. At the moment the wait is ____. Let me see if someone can pull up your reservation." Not just dismiss a customer. I am sorry, if a manger sees this or corporate please retrain your employees who do not have interpersonal skills as well as professional customer services skills. Just by that, I can imagine how the night would've been. Just by that I give them a 0.
Absolutely amazing experience.
Chris was our chef and he was so friendly, funny and awesome. Super friendly and amazing food. Everything was cooked very well and he was super attentive.
Been to Benihana all across the country and their other
Been to Benihana all across the country and their other location in Orlando. This was just okay. The food was as expected but the chef was a bit lackluster. We had a great server but overall it was weak. We also got sat 15 minutes after our reservation and we showed up early.
Doesn’t disappoint
Excellent dinner, nothing disappointing with the food! the meal prep was typical show. We had shrimp and steak. Many at our table had sushi Food tasted terrific! Great service
I've heard of Benihana ever since I was a little girl in
I've heard of Benihana ever since I was a little girl in California but never have been. Finally got to try the international drive location and so happy we came at the time we did. Highly recommend coming early if you can like we did at 5:30pm, because by the time we left, there was a long wait to be seated. We loved the service and especially our chef for the night was Joseph, who is really personable and easy to talk with. Our 18 month old daughter really loved the show that he put on. She stood back a little bit after seeing the, flaming onion volcano, but didn't cry. The food was delicious and I highly recommend doing the hibachi chicken or steak. The ambience was clean and again seats fill up quick. We would be glad to come back again.
It's a hibachi restaurant, so if you're looking for quiet
It's a hibachi restaurant, so if you're looking for quiet and calm, this is not for you. The hibachi food was decent, but it certainly was not the best we've had. It wasn't very flavorful--I added ginger dipping sauce to everything. But, it was decent--no complaints. Our chef was pretty quiet for a hibachi chef, so if you're looking for an entertaining chef, this also may not be your best choice. The complaints start here: We made a 7pm reservation. We arrived a few minutes before 7, but were not seated until a little after 8. The chef did not even start cooking until 8:50 pm. The restaurant has a dress code that they post clearly on their site and on a sign next to the hostess stand. When I read the dress code, I made sure we all had on proper shoes and clothes. (Nothing ripped, nothing too revealing, and no flip flops.) I made sure my son changed his shoes and I had to wear sneakers instead of my pretty flip flops. In the past, we've been asked to leave restaurants because of a flip flop rule, so I didn't want to take the chance. Needless to say, management obviously does not enforce the dress code, which is not a big deal but since we were forced to sit for so long, I was hangry and really bothered by this as many people had on ripped clothes, one was wrapped in a ratty blanket and others were just not appropriately dressed. When we were finally brought to our table, I sat the two kids to my left because I'm deaf in my right ear. A couple was seated last. The hostess then asked us to switch the kids with the couple so they "would feel more comfortable." I still do not understand why we had to move--everyone knows you will sit next to strangers at hibachi and they were sitting next to each other. It made no sense and it resulted in me not being able to hear the people in my party. My biggest complaint: one of the kids in our party has an egg allergy. They told us they would cook her meal first. They did not. They served us soup and salad (not part of her meal) and then cooked and served the fried rice which had eggs in it. Now more than two hours passed our reservation time, she has not had anything to eat! I asked the manager if they could just cook something in the kitchen for her, but the chef insisted he cook for her there. He had to go wash his utensils because of the eggs, and then finally (as most were finishing up their rice) she got her first bite of food. Can't recommend--too disorganized and way too long of a wait even with a reservation.
All the rave about this place brought me here and I was not
All the rave about this place brought me here and I was not impressed. After checking in for our reservations it took an hour to get a table. While sitting at the bar Monica made us some drinks which were phenomenal: top shelf Long Island and haiku colada.
We invite our business's partners to this restaurant.
We made reservations at 7:00 PM, they had us and our guests wait over an hour after the reservation time. This restaurant is so poorly managed! Reservations means nothing! They did nothing during the wait even though is their fault! I will never recommend people to go to someone who dont value people's time at all
Very poor organisation and management of table reservations
Extremely disappointed with the service received, we booked in for a table of 12 at 5.45 pm and didn't get seated until 7pm The staff and management seemed unorganised and not really interested with the delays all of their customers were receiving. A recommendation would be that if the tables are delayed that they call the booking parties to advise them of the delay, that way the entrance wouldn't look like a cattle market with people everywhere getting in the way of the staff. A plus point of the evening was that when we finally got seated the food was excellent with the chef having a very pleasant manner.
Do not believe that you can make a reservation here-
Do not believe that you can make a reservation here- arrived for our reservation to be told we would have to wait 40 additional minutes. They straight up admitted admitted they overbook.
Disgusted and Disappointed
I will never ever go to this location or any other Benihana location again. I arrived 15 minutes prior to my reservation and had to wait another 30 minutes. I wasn't happy about this but it wasn't a really big deal. However, I decided to wait at the bar. The drinks are completely over priced and when I questioned 3 drinks for $60 the manager was really rude about the pricing and told me "You should have read the menu before ordering that is why the prices are listed on the menu." Well, there isn't a menu item or price for a shot of Casamigos Tequila or a Martini Lemon Drop with a sugar rim. We had these two items and a Kirin beer. The total was $60. That is outrageous and unheard of. We were then herded off like a head of cattle to sit at the very last table right next to the exit door. The older couples that were seated with us were very displeased and were not treated very friendly. I decided to leave and there were no apologies whatsoever nor consideration. We were told by the manager again if there is an issue "please take it up with corporate." I gave three stars for the food because I have had the food before and it is pretty good. However, I did not eat tonight. Singed, Never Returning Customer
Unclean, bad prep, poor staff
Went in for an early lunch at 11am on a weekday. It took two hours to complete the lunch. We waited an hour for the cook to arrive to the table, he was not skilled nor was the food prepared properly. Everything was dumped with butter and was flavorless. The restaurant was absolutely disgusting, every window was smudge probably over a month since being cleaned, floor littered with debris, and a foul smell throughout the restaurant which had peeling wall paper and was severely worn. My instinct was to drive off when I noticed how the front door class was smudged with filter from top to bottom but I wanted my kids to try the original. I've never felt more robbed of a $200 meal. The entire staff is rude and act like they are doing you a favor.
Terrible experience - dirty and unsanitary
We recently visited Benihana in Orlando for a family dinner on vacation. We were looking for a fun experience for the kids. Unfortunately this was an awful experience. First - we made a reservation and were told that they were running more than an hour behind on their reservation times. Not ok when coming with young kids. Next- we were given wineglasses that were completely dirty with food stuck on them. When we asked the waitress for clean glasses, she brought back the same ones that had been wiped with a dirty cloth by the bartender. The food and dirt had been smeared on the side of the glass. When we asked her about it, she told us it was the same glasses. Then I got my soup and it had hair in it. Truly disgusting. Really unfortunate experience - we will not go back.
Poor Planning
We made a reservation for 8:30, we were told the restaurant was overbooked and waited over an hour to get into the restaurant. Then we were rushed by the staff through dinner because the restaurant was closing soon. There was no compensation or even an apology from the restaurant.
Unfortunate experience - Totally lacking the experience the restaurant was famed for!
Let me start by saying that we normally visit this establishment at least once per year and we have always been extremely happy with the ability of the staff to provide a great experience. Unfortunately, we did not have the same experience at our December family meal. We went to celebrate my daughter's birthday for a reservation @ 6:30pm. Let me just share the shock and dissatisfaction as we were finally seated at 7:30pm. The restaurant has added a leaf to fit more guests tucked away from the experience. Let me just say, I'm sure there are people that don't want to sit in front of the fire...right???? This is teppanyaki, why else would someone venture to this establishment? I mean, it's not like they provide the highest quality ingredients or that you get your money's worth in food. This establishment was built by providing an experience. How sad that corporate has decided it's more important to get as many people seated for more to the bottom line than focusing on providing a stellar experience to keep patrons coming for more. Needless to say, there were 5 of us and we ended up with the leaf! There was no room between the leaf and a beam to even move a chair. I asked for the manager immediately and they held composure and chose to hide behind corporate. They did offer to seat someone else there and they would work us back into the shuffle for an upcoming table...how kind! We had already waited an hour beyond our reservation. Very frustrating, but I do know this happens sometimes. Well it should be sometimes, but when the managers (yes plural) came they told me it's this way every Saturday. I'm blown away...you mean you purposely overbook on reservations every week!!! WOW! Way to strive for success! Again, they said they cannot tell corporate that they need to accept less reservations. Again, that corporate thing. I'm getting it. It's really not about me or my experience is it! After an exchange with the managers I chose to make it work and have our meal. Unfortunately, I wanted to walk out, but it was my daughter's birthday and I needed to put that above myself or the establishments complete failure to even attempt to provide an experience. All this and even before we started the meal! Now onto the meal, our wait staff worked to get our drinks and orders in and came back pretty timely with drinks. It seemed like we may make some progress. After a bit he returned with enough forks for some of the table and stated that he was waiting on more. Ok no problem, they'll be right out...wrong! By this time drinks were empty and needing attended to. There was no one in sight to assist. After a bit our soups and salads were delivered...still no forks. We asked for refills and it was acknowledged. Those with forks were able to enjoy their salad and at least the soups came equipped with a spoon. As the table was finishing their salads and soups, at least those with forks...the chef made his way to the table and started verifying the meal choices. He then started through his service on the grill. Shortly into that the forks were finally delivered. Mine had tines that were all directions so I attempted to straighten them and the chef asked for the attendant to get a new one. It was promptly delivered. We continued progressing through the chef experience on the grill. About 10 minutes later the drinks were finally refilled and we continued getting through the meal. The chef was not bad at all. He was not dynamic, but he didn't do anything wrong. We now transition to the end of the evening and we ask if our daughter is supposed to be sang to or anything. They attendant never even asked the guests to make it a celebratory evening! Again, I'm getting it. It's really not about me or my experience is it! The attendant that brought our checks went to the back and they did come out and sing to my daughter and gave her a scoop of ice cream! I am appreciative that she did that, but for $300 you would expect it not to be an oversight. I can think of a lot of places to spend my money that provide a better experience and if I'm being honest, I'm willing to spend more if I am treated right and I get the experience I'm paying for. My frustration is getting a lackluster underwhelming experience at an exorbitantly overpriced price point! Needless to say, I don't believe we will be venturing back to this establishment again. They would have to make some serious shifts to earn my desire to put myself through this again. I guess if I have to sum it up in a statement I have to say this was a dismal display of customer service and a deep lack of desire to provide the experience this restaurant became famous for!
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Ranked #1 in Lake Buena Vista's Best Restaurants.
Ranked #8 in Lake Buena Vista's Best Restaurants.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Appointment
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Just got scammed!
Thats unfortunate but you can always get your money back if they cancel the reservation.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Benihana Orlando User Reviews & Question Forums
Benihana Orlando Yelp Reviews |
Latest Reviews On Yelp
By 👻 @Breanna M. (03/26/2023 3:00 am)
Benihana Orlando Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @CHUCK NOEL (03/18/2023 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 👻 @BreezyDeath37 (01/14/2024 8:20 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 👻 @FlatteredPlant33 (09/13/2023 4:59 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By 👻 @HardworkingNews23 (02/05/2024 12:48 am)