Save your money; it's not worth it. - Bourbon Steak Scottsdale - Buy Reservations
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🤮 1/5 - Save your money; it's not worth it.
By 👻 @John E., 12/22/2022 3:00 am
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I don't usually write reviews, but this experience was so horrible I had to share it with other potential patrons because something needs to be said and hopefully fixed.So here goes...My parents live in the Phoenix area and wanted to plan something special for Christmas and to celebrate their 57th wedding anniversary. They got a reservation for Monday the 19th, and we were all looking forward to this place since my wife and I were arriving from the midwest. We know steakhouses and five-star experiences. This was barely a star. A dying star.Now, we are not idiots, and we are not cheap. I happen to know several restaurant critics from the LA Times to New York, USA Today, and much more. We know good wine, and we know good food. Often times I share my experiences over coffee with my critic friends to help with potential reviews and story ideas. And this one was...in the simplest way, HORRIBLE!For starters, there is no need to have bad 90's techno music blaring throughout the restaurant. Save that for the hotel lobby or the bar. This was unacceptable; we couldn't even have a conversation or even hear the waiter, who didn't even seem like he wanted to be there and presented himself rudely after I kindly asked for it to be turned down so we could hear about the menu and wine. They never touched the volume.The sommelier deserves to be fired, bar none. I have never had a worse experience, and I was embarrassed for him and my family. For starters, all the wine was ridiculously overpriced. And it took over an hour and a half to settle with a mediocre bottle of Duck Horn. In all honesty, we wanted two other very expensive Merlots, but they were not available. I seriously doubt his wine knowledge because what type of place has a 53-page wine list but doesn't know what they have on hand? Worse, what type of place doesn't recommend a comparable wine instead of a simple grocery version? We actually joked about how my wife could've driven to BevMo, bought a bottle of Duck Horn, returned, and had it opened in the time that it took for the sommelier to figure out what he had. And the place wasn't busy, at all.The chef deserves to be fired as well. Rubbery cold steaks, with dull steak knives, greeted us. Followed by mediocre sides at best. Cold, salty, soggy Brussel sprouts, soupy mushrooms, and a tasteless potato. Anyone with basic culinary skills could've created better sides with recipes off the internet. Honestly, the chef must have had the night off, and the sous chefs didn't care about what was going out of the kitchen. Even the chimichurri I ordered was weak.We all needed a few liters of water to deal with the tough cold meat and miserable sides. And quit trying to impress others with the water being served out of recycled milk bottles. That's so 90's shabby chic it's pathetic and dated. Be better.Due to the overall poor experience that basically ruined our evening, we wanted the whole nightmare to end and the kicker was when the server told us that he was contractually ordered to ask us if we wanted dessert. What kind of service is this? And my 75-year-old mother joked, asking, 'what planet are we on?'All of us couldn't wait to get the check, and we paid full price when we shouldn't have, but we wanted to be gone! It would have been easier to stand at the valet and light $500 on fire.So disappointed as this place completely failed our expectations on so many levels. I would not recommend and will never return.
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