Ok food but hardly premium service - Bright London - Buy Reservations
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😒 3/5 - Ok food but hardly premium service
By 👻 @Charly P, 09/19/2020 3:00 am
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The food was, on the whole, fairly good, nothing exceptional and a bit bland but some nice ideas and presented well. The main issue I had was with the service and whilst I will concede that my group was not the easiest to serve with a variety of ages, tastes and expectations, I still feel that if you are a restaurant targeting and charging for a higher end of clientele then your staff need to be able to deal with higher expectations too. Our waiter, also a manager, attempted to indulge us but the frustration was clear to see on his face throughout the meal and when we had finished eating we had the bill unceremoniously dumped on our table with no option of coffee or digestif and were told in no uncertain terms that we needed to leave because the next booking needed the table.
Another reviewer has mentioned the slow service and this was our experience too and when you have had to wait far too long for every course, it felt a bit much to be told we didn’t have time for coffee at the end. The waiter told us that this was because they were ‘very busy’ but IMO if you can’t handle a Saturday night during socially distanced times when you’re at half capacity then you really have no business running a restaurant
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