UWS Location:Great broth. - Brodo New York - Buy Reservations
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🤢 2/5 - UWS Location:Great broth.
By 👻 @Susan A., 01/20/2020 3:00 am
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Fantastic concept and product. BUT Counter service has declined substantially over the past year. Staff is often unknowledgeable and inadequately trained. Almost every time I go into the shop (UWS), one staff member working the counter and another staff member standing around doing very little - disconnected with customer service. And frequent technical difficulties, like out of product (freezer almost empty), tap not working, computer users etc. Reflects badly on the band. Prediction: Brodo will be quickly eclipsed if a competitor emerges who provides a better customer experience. For now I'm moving over to Kettle & Fire, which I can order on Amazon. May not being as good a product but it's too frustrating to go to Brodo. (Yes I know I can buy it frozen via Whole Foods - but I'm losing brand loyalty).
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