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Caesars Palace Las Vegas Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
Birthday Away
Stayed here as a birthday present for my 50th from my Wife, had originally chosen mainly due to the name, closer to the time some of the reviews were not the best which had us feeling a little nervous, they did seem to be more about other towers in the hotel, we stayed in the Octavius. First impressions were how huge the place is, reception check in wasn't too long but you can see how it would get really busy at peak times, we did go past a few times where there were long queues, sometimes doesn't appear to be enough reception staff on, maybe there are more in high season? Check in was easy enough and my wife did ask about an upgrade as it was my 50th, said they could look at a reduced rate on a suite but given what the prices we though would be we didn't pursue this, it's a good walk to the room in the Octavius tower but then if your in Vegas and don't like walking you have a problem! 2 security points on the way where they check your room cards (not always though), there were 6 lifts in the tower and only 1 seemed to be out of order all our stay so not too bad for waiting, couple of the lifts have dodgy buttons which can be annoying but not that bad. There was a slight smell of smoke in the corridor leading to the room even though it was supposed to be non smoking, it is a little strange being from the UK and going into a hotel with people smoking but it's not that bad. The Room, Wow this was amazing! absolute huge room with 2 queen size beds and sofa, really large TV with lots of choice and a great view over the pools (although they were closed until our last day, more on that later) the bathroom was one of the biggest I have ever seen, had a bath, two sinks with a separate loo and then a massive shower cubicle! shower was really good with decent water pressure, usual bathroom supplies which was replenished each day and plenty of towels and storage, beds were nice and comfy, only issue were the small pillows, but again not that bug an issue. My only gripe with the room is the mini bar/fridge, we had seen reviews about this before so didn't go anywhere near it, not even providing a little bottled water is strange for such a big hotel, plus they give you a nice coffee machine which is a nice touch but then you have to buy the pods separate, again for such a well know big hotel it's a surprise, given as well the resort fee's your paying especially when the pools aren't even open, not sure why you still pay the full rate when the full facilities are not available to you, plus when the pool did open there is way too little sunbeds when it's not that busy so not sure what it's like in peak season, add in they then charge upwards of $50 for the padded comfy beds it does start to feel like they are taking the mickey a little. The Hotel as I say is massive and too much to put on this review, but all in all we found the whole place very clean and all the staff we spoke to were very friendly and helpful, would we go back? probably not but that's more our choice and not because of the hotel, the location is great for the Strip as it's very central. Having read some previous reviews the experience we had was a very good one, just don't touch that mini bar!!
Be the first to ReplyGreat center strip location
Room was well appointed and workable. Conference center was solid. Amenities are also very good. Staff was consistently pleasant. Buffet is expensive and a consistent good experience. Hotel security was visible and present so experience was rated highly
Be the first to ReplyBeware the Ides of the Forum Tower
Really disappointing for such an iconic name and history. Stayed in the Forum Tower. There were two elevators out of six that actually worked. This meant extremely lengthy delays in getting to/from my floor. One night, my key decoded (why can't hotels fix this problem?!) and when I went to the front desk, they would not accept my government issued I.D. They had to have casino cops (3) escort me from the front desk, through the casino, up the elevators to my room so I could show them my passport. The terrible thing is that they never once apologised. They made it seem like my fault somehow. No water in rooms, 1980s furnishings and a dirty feeling. This is old Vegas (and not in a good way). Et tu Caesar???!!!
Be the first to ReplyThanks Emma and Bea
It was our 45th anniversary and Emma at check in treated us like a king and queen. Thanks!! It didn’t stop there!!! We went to the Gordon Ramseys Pub and Bea came through. Both of them really added onto our experience. Thanks !! PS: The scallops were out of this world
Be the first to ReplyThank you Andrea for superb Customer Service.
We had a tough start to our stay, but we had the pleasure of meeting Andrea at the concierge lounge express checkout. She knew that we were upset with the cleanliness of our room(or lack thereof) and she immediately sprung into action to make us happy. She was so kind and friendly and took customer service to a whole new level. Andrea was the only person who we encountered who seemed to care about taking great care of the guest, which is the key to the hospitality industry! Thank you Andrea for taking such great care of us and for your kindness!
Be the first to ReplyGreat staff and experience - thanks Kiana
I’m very glad I chose to stay at Caesars. From the moment I stepped in the hotel, the people and staff were nothing but accommodating. I was checked in by Kiana and she was simply amazing. She knew I had a long travel day and did everything she could to make me feel at home. It’s really awesome to have people like this at Caesars. I will be back.
Be the first to ReplyMy Vegas trip
5 out of 5 experience from start to finish! It began with check in and Emma, who is the MOST FANTASTIC front desk clerk ever! Please make sure to look for Emma as she will truly go out of her way to listen and assist you. We arrived a little early and I had already received an email offering to upgrade our stay., which I elected as the upgrade options were good! When we got there I asked Emma for a room that had certain criteria and was in the Augustus tower. She selected THE PERFECT ROOM with an amazing view of the Bellagio fountains, a jacuzzi tub and a spacious layout. She made our stay just perfect. You don’t get many staff who appear to love their job, listen to customers and go out of their way to accommodate. The property is gorgeous. You seriously don’t have to leave the hotel is you just don’t want to! I normally stay at Encore or Aria, but Caesars made a believer out of me! I will be a returning customer!
Be the first to ReplyFun place to stay ... exorbitant fees ... nickel and dime you ... lousy service unless 7 Seas or Diamond membe
Spent four days at Caesar's with my son watching March Madness. There's a lot to like about the property, and some things that make your blood boil. The positives - (1) a lot to do under one roof, particularly if you include Forum shops and restaurants, (2) great sports book and an excellent place to watch March Madness, (3) awesome cigar bar, and large room (I stayed in Octavius tower). What's problematic? (1) was charged $60 for early check in (plus tax) and they wanted to charge me $45 to extend my check out by 30 minutes, then hung up on me when I said the fee was insane. I have spent a minimum of 100 nights in hotels per year for the last 30 years and I can honestly say I have never been charged for any late check-out up to 5 hours. For that reason alone, I will not return to the hotel. (2) Rooms in Octavius Tower getting tired. The wing was built in 2012 and not renovated since ... air conditioning could not get cold enough, TV reception was spotty with some channels unavailable at times. No cleaning service 1 day. (3) They charge exorbitant prices for some of the basics - $20 for two, regular large coffees and $8.50 for a bottle of water, (4) given the large crowds, you are screwed if you have to talk to a human. Took me 1 hour in line to pick up my rewards card and 30 minutes to check in. Simply too many other good options in Vegas without the issues
Be the first to ReplyHostess Excellence at it’s Best!
Thank you Tangela for making our anniversary dreams come true. Your hostess, Tangela, is the epitome of 5-Star EXCELLENCE at Caesars Palace. We appreciate her dedication and care with her hotel guests. We will return for another stay.
Be the first to ReplySafety Issues
Had a disturbing experience at this hotel. Shortly after checking into my room as a solo female traveler around 10:30pm, two intoxicated men were able to enter my room with a key card. They had been checked into the same room and issued key cards to that room. Calling the front desk led to frequent disconnections, going in person led to barely an apology and a giving me a small "food credit" for compensation. I certainly would not feel safe staying here in the future. In addition, the rooms are tired appearing and I was told by staff that their online check in process only works about 50% of the time which likely explains the long check in lines.
Be the first to ReplyCheck in fun
The room was very nice , clean and comfortable that wasn’t the issue. We had a reservation and when we attempted to check in we waited in line for over an hour. Caesar’s should be much more efficient in this process . Unacceptable with the technology of the day with an operation that size .
Be the first to ReplyExcellent!!!
Excellent service from all. Clean hotel. Room was phenomenal. Shower and beds. They rock. Stay here cannot beat it. Highly recommend. Lots of food choices. Carry out delivery available. Staff very helpful. Even have tallvehicle parking.
Be the first to ReplyGemma for PRESIDENT!
Gemma was customer service personified for our entire interaction. She was thorough, while still being respectful of my time and genuinely cared about me having a great experience at the hotel. And of course, she has quite the dazzling smile to go along with her all that talent. #TotalPackage
Be the first to ReplyLovely stay in Vegas
We stayed for 10 days in an Augustus room with fountain view. We had booked the Octavius tower and were upgraded when we checked in but did not request this. A couple of days before check out I went to review the bill and it was $700 more than expected as they had charged us for the upgrade. It took 2 people a couple of days to rectify it but they did remove the extra charges. I did wonder how many would have just paid and realised later so always check the invoice thoroughly before leaving. We were lucky and checked in at the diamond reception area which was very quick with no wait but we saw queue at the main desk whenever we went past. Whenever we visited this desk the staff were very friendly and helpful. The view from the room was awesome, the room was nice but some of the furniture and carpet are looking a little tired. The room was cleaned everyday for us which was requested at check in. As mentioned in other reviews there is a smell of sewage near the Augustus tower entrance and lifts but this wasn’t in the corridor where our room was on 38 floor. The only other little niggle was the pool area, there is now only 1-2 pools that can be used free of charge and all others require a reservation with extra charge, there was no mention of this when we booked. We were able to find a lounger most days but it felt like the hotel were trying to recoup their covid losses by charging for everything. We had a fantastic time in Vegas but I do feel that the hotel needs to update the rooms as they do not compare with the more luxurious rooms at Venetian & Wynn but charge a similar price.
Be the first to ReplyThanks
The kids love the lazy pool so wonderful how u guys only casino that allow kids we’re blessed for you to have us I would recommend this to anyone bout Harrah’s . casino! I enjoy the staff workers here which are so helpful and kind. I would definitely come again without any questions.
Be the first to ReplyTerrible customer service and check-in/check-out nightmare
The rooms are fine but the customer service is the worst. They had two to four people working the front desk at peak check-in and check-out times. Want to stand in line for two plus hours to do the check-in you actually already did online thinking it would save time? Wish granted! Want to stand in line for another two hours at midnight on your husband’s 50th birthday when there’s an issue with a room key? Wish granted. We were so excited to finally stay at Caesar’s but don’t expect we will be back and would strongly caution anyone else to look elsewhere. Caesar’s is cheaping out by minimally staffing and they’ve also made the fridges full of things that result in a $75 charge if you touch them, so don’t go thinking that your room that is listed as having a fridge actually does have a fridge you can use to store that yummy box of leftovers.
Be the first to ReplyHighly Disappointed
I was at Ceasars for a work conference. When I arrived there was a power issue and we were moved to a different tower to which I was charged additional $51.02 per day for. The refrigerator you are not permitted to use, good luck seeing that sign in such a dark room. If you touch something you'll find you get charged not only for it but also additionally a $75 fee! I tried messaging and calling management but they don't seem interested. Now to explain to my employer why my room now costs $500 more than originally charged! Stay elsewhere!!!
Be the first to ReplyTerrible Customer Service
I stayed in Caesars Palace from 19/07-22/07/22. Though the hotel is beautiful with great rooms but terrible when it comes to customer service. I ordered room breakfast service from their Pronto cafe on 20th July and paid via my debit card online. On checking out on 22nd July I paid the remaining balance and asked for receipt to be emailed. Upon checking invoice later, to my surprise the hotel charged me for same breakfast again from my Amex CC. Since then I am unsuccessfully chasing for a refund. I live in Australia and was on vacation in July so it is not easy for me to call them often due to time difference and they hardly reply via email. When I raised this with customer service at Caesars, their E-Communications specialist (Shiela M) replied initially but could not resolve it. As per her she could not find details though I sent her copies of my debit card transaction details along with Amex CC summary stating that I have been charged twice for the same service. I have now raised this with bank to get a refund. As mentioned earlier the hotel itself is beautiful but good luck if you ever need any help from their customer service dept. I would highly recommend to check your invoice before checking out. Given there are so many other beautiful hotels with great shopping complex, I would never recommend Caesars Palace to anyone.
Be the first to ReplyWorst Hotel To Stay At
Do not stay at this hotel, the checking in and checking out was horrible. They are extremely inefficient, and they are quick to charge you for any overages and fees when possible. No such thing as even a late checkout, and once you even touch the snackbar, you will get accidentally charged for something you didn't consume. Their staff is trained to incur fees and charges on you as soon as possible and as quickly as they are allowed. I've never came across a hotel which nickel and dimed you so hard. On top of that, the service was horrible. Never staying here again.
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