Ok i NEVER EVER leave a review, but what in the heck - Café Lola Las Vegas - Buy Reservations
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🤢 2/5 - Ok i NEVER EVER leave a review, but what in the heck
By 👻 @Tiffany R., 03/16/2024 3:00 am
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Ok i NEVER EVER leave a review, but what in the heck happened to Cafe Lola??!! Gone is the quality, service and cleanliness that used to be the standard. It's gone badly downhill since the quality control is clearly lacking with the owners operating so many other locations now. Today my daughter and I visited the OG Cafe Lola on Hualapai. I've been here multiple times and usually enjoy my experience. Today was such a disaster that if I were visiting for the first time I'd probably never return. As I previously stated I've been to this particular location many times over, but today was special as it was my teen daughters first time getting to experience what once was an IG girls dream aesthetic spot. That dream was crushed to hell today though. My daughter and I walked into the restaurant at 2:30 on a Saturday. It wasn't particularly busy, lots of open tables, but it was nicely flowing in and out with other patrons. My daughter and I went up to order and 2 of the mounted tv menus were black, the restaurant was a mess and it looked like the employees were scrambling around as if it were closing time. The cashier never even greeted us, even though we were the only customers in line and she made direct eye contact with me. At one point as 7 employees behind the counter continued to stare at us, but never said a word i finally asked what time they closed as i thought maybe they were closing soon and i didn't want to be one "those customers" but it was 2:30 and one of the employees replied they closed at 5pm.... Well finally the cashier greeted my daughter and I. We tried to order the unicorn lemonade, but were told they were out of cotton candy, ok no problem. I asked if she had any suggestions and she gave me a blank stare and no response..... oooooook so i glanced the menu and suggested my daughter get the berries and cream drink instead. We also ordered the burrata and prosciutto toast, tomato soup bowl and my daughter order the soup and Sammy and 2 macaroons. Total with tip was $76. A little pricey, but Lola's always been worth it. We take a seat and 15 min. Later my soup it dropped at our table. 20 min after that the rest of our food makes it to the table. That's when the problems really begin. Both my soup and my daughters (that was JUST delivered) are very cold. Like they'd been sitting out for hours. I took our soups back to the counter and asked them to please warm them up. Waited a good 10 min. They finally bring them back out and they are slightly warmer. More like room temperature at that point. My burrata and prosciutto toast was very tough and the bread was stale. My daughters Sammy was room temperature (mind you it's a grilled cheese and prosciutto sandwich), the berries and cream drink wasn't great either. I ate half of my food and my daughter ate half of hers, because i wasn't about to complain again and get more dirty looks. While consuming the lack luster food i really took the time to look around the once very beautiful restaurant and came to the sad conclusion that it was FILTHY! Like super filthy. The floors and bottoms of tables looked like they haven't had a thorough cleaning in months. The white baseboards need some hot water/tide and some elbow grease with a microfiber cloth. The whole restaurant looks so dilapidated. The upholstery needs a shampoo/deep clean as well. Not to mention the amount of staff continually on their phones. With the amount of time they spent on their phones and messing around they could have cleaned said baseboards. So disheartening that this was my daughter's first experience with this Cafe. She has zero desire to go back and quite frankly I'm with her. This place has been on a slow downward decline for a while and with so many competing restaurants in Vegas in the same genre they need to do something fast or they're gonna get looked over and left behind. Please owners do some quality control and restore Cafe Lola to its former glory.
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