Was extremely disappointed with our experience last night - California Grill Orlando - Buy Reservations
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🤢 2/5 - Was extremely disappointed with our experience last night
By 👻 @Taylor M., 03/11/2023 3:00 am
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Was extremely disappointed with our experience last night at California grill. Booked these reservation 60 days out from our trip. This was my favorite restaurant last trip to Disney 12 years ago and have been really looking forward to it to share with the rest of my family. Had reservations at 8:30 and did not get to our table till 9:00. Had a toddle with us and was trying to get the waitress to get some items in quick so she didn't have a melt down. Took forever to get simple things like water and bread. I ordered an old fashion with our first course. First course came and went. Our water was never refilled. Looked around at other tables and they not only had water they also all had pitchers of water on there tables. After waiting for an hour with no water, no main course, and no cocktail I was done. Went and talked to the manager expressing my issues and she was very professional about it. Sent us back to our other resort with some pizzas and appetizers so we at least had something. It was past 10 at this point so everything at our resort would have been closed. I appreciated her help but was still extremely disappointed by the whole experience. This meal would have easily been over $300 and to not have any service was crazy to me. The food we ate was amazing which made it even more of a let down with the experience. I would have rated them one star had it not been for the manager helping us out with at least some food. With all that I still would like to go back but I really hope they get it all together. I made to many sacrifices to make this a special night for it to turn out the way it did.
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