Casa Cipriani New York (Rooms & Suites) Tripadvisor Reviews - Casa Cipriani New York (Rooms & Suites) - Trade Reservations
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- Deluxe City View King (370 400 Sqft Private Members Club Floor)
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- Premier River View King 404 (440 Sqft East River Views Private)
- Any Accessible Room
- Premier River View King Accessible 470 Sqft Private Members Club
- Junior Suite River View (Ada 623 Sq Ft Private Member Club)
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- Battery 1 Bedroom Suite (Ada 754 Sq Ft Private Member Club)
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- Junior Suite River View (595 Sq Ft Private Member Club East)
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- Clinton Corner One Bedroom Suite (655 Sq Ft Private Member Club)
- Fulton Corner Suite (725 Sq Ft Private Member Club Brooklyn)
- Liberty 1 Bedroom Suite (1079 Sq Ft 1.5 Bath Private Member)
- Garden Suite One Bedroom 751 Sqft With Grand Patio 907 Sqft
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Casa Cipriani New York (Rooms & Suites) Tripadvisor Reviews
Latest Reviews On Tripadvisor
8 Reviews
0 Replys |
What a shame!!! Staff training needed
When we first realised this is where we would like to stay, I was focused on booking. When it got to the booking stage that’s when things went slightly wrong (and a bad vibe was set). The lady I’d been speaking to regarding the booking had left for the day so I got to speak to her colleague (who clearly didn’t want a family staying in one of his suites over new year🤷🏻 ♀️). I then go to speak to Huni? Who also gave a general negative vibe about us staying in one the most exclusive!!! Hotel “with children” My children are, 14, 17 and 19 (hardly rampaging toddlers). I was given strict instructions at to what they should be wearing when arriving and that they would have to out of sight and never allowed on the 5th floor after 5pm. Ok so we took this all on board and after a very long flight from Heathrow, arrived at hotel to be told again that if we wanted to eat in the restaurant that they would have to change. They didn’t look untidy, they had got changed in the airport loo to make themselves smarter. We went to the fifth floor worrying that we would be smart enough. We arrived to see the table opposite us with teenagers wearing t shirts and less than smart. Then later a bunch of men come in with trainers on!!!!! We are English and both of these tables were not! I can draw my own conclusions regarding this. The food!, well the pizza was amazing, but the pasta!? I’ve travelled all over Italy and eaten so many amazing pasta dishes (Al dente!!) more like un cooked. None of us ate any of the pasta dishes. Service in the restaurant was fantastic and staff were lovely. The visit to the bar was embarrassing and not at ok or what I would have expected!!! So this would be the night of the 30th and we decided to have a nightcap in the lovely bar (without the children 14,17 & 19 year old children). The female bar tender who physically turned her head away from us as we walked to the bar!!! She was physically unable to show how unhappy she was with being asked to prepare two drinks for us. She said nothing!!! Not welcome, how can I help you, what would you like or even, enjoy as she served the drinks!!! Nothing, just a disgusted look on her face. When she did serve the drinks she put them on the bar, which was soaking with booze or water from other drinks served before us. This was the last straw. I confronted her and said a nicer attitude would be very much what I was looking for and a clean bar!!!! She apologised in a very sarcastic manner. I walked away from the bar. I’m hugely disappointed with this hotel. You can’t do this to customers and expect a reputation which will attract the people who can and are will to pay the prices you charge. The room service is another saga (which I really don’t have the energy for). You guys have a lot to learn, not 5 star I’m afraid, your pushing 4.
Be the first to ReplyNot luxury but expensive
Prefer to stay around midtown when in the city but we wanted to give this club hotel a try. We arrived with high expectations and while Casa Cipriani restaurants are among our favorite Italian restaurants, the hotel part of the building isn't there yet. Overall we had a good time, Suites are solid, and the views of the statue of liberty are the best in New York. Service felt somewhat impersonal for the amount of money we'd spent at check out. thank you
Be the first to ReplyHotel is nice but be careful of erroneous charges and bad service!!
The hotel is in a beautiful location on the water, the rooms are nicely decorated and views are wonderful. Do NOT use the Amex Fine Hotels benefit to book this property, you will be disappointed! There was no upgrade at check in, first disappointment which is minor and not guaranteed. The BIG issue was the erroneous charges! I was charged by AMEX at the time of booking. When I checked into the hotel they put a hold on my card for incidentals, this was fine by us. The next morning I saw my AMEX had been charged again by Casa Cipriani for the room. I called the front desk and they acknowledged the glitch and said the charge would be removed. When I checked out they again confirmed the pending charge would drop off. 3 days later the charge posted so I called the property. They claim to have no record of charging me and said it must be an AMeX issue!! The Charge from AMEX shows up as AMEX Fine Hotels, the charge from Casa Cirprini shows up under their name! The manager was rude and also said “you booked through Expedia” which i guess is who AMEX uses for their bookings and treated me like I was second class. I called AMeX and they are handling but what a mess and waste of time for an ok property that is over priced! Don’t stay here if using AMEX- just don’t!! In looking at other reviews I see this “glitch” happens often! Shame on you Casa Cipriani!
Be the first to ReplyWould not recommend the Hotel
From making our reservation to check out our experience was not what was expected of a Cipriani property. Our room had a toilet that wouldn't stop running, TV didn't work most of the stay and the room smelled at night when we returned. They charged our credit card 4 times what the room should cost the day we checked in to the hotel. Even though it was only a hold on our credit card it was excessive, upsetting and not authorized by us. When we complained they said there was no one available to take care of the charge at the moment. We spent way too much time speaking to different employees and management for the small courtesy's the manager extended to us. The club has spectacular views and food and service were amazing. However, I would not recommend staying at the hotel until they get their act together.
Be the first to ReplyA fantasy like old world luxury liner experience in a new hotel.
The hotel is luxurious and charming. It has an appropriate nautical design with an elegant old world feel. The Fulton suite is the perfect balance of form and function. You feel like you are in a stately opulent suite of a grand luxury liner. Since the hotel is new, everything is crisp and perfect. All the latest tech is subtly integrated, so as not to distract from your fantasy voyage. But, none of this would work without the old world service to match the design. Casa Cipriani has it in spades. I don’t know what kind of training program Casa Ciprani has, but their entire team, to a person, executes on a level that I have rarely experienced in my thirty years of high end luxury travel. This review does not do it justice. You must experience it for yourself.
Be the first to ReplyMust Go !
Incredible food and service. The most unbelievable vibe and views in New York City. Everything about this place is top-notch and magical. The service is unmatchable and I highly recommend you try it. They have a bunch of off menu items which I recommend !
Be the first to ReplyGreat view, fun experience, private club
What a spectacular space. To die for views of NY harbor, Staten Island ferry coming in and out. Brooklyn, Governors Island, the Verrazano. Good cocktails. Not the biggest pour but an old school Harry’s Bar Martini makes me think of traveling to Venice with my father only a few decades after Ernie H actually raised a glass there Menu had plenty of options. Food was solid but not sublime. Desserts were best part. The cakes and gelatos were strong. The crowd is wealthy and not afraid to flaunt it. Lotta energy. Service was good. Happy to have gone, happier that work paid for it. Fun night - walked back to Brooklyn over the BB.
Be the first to ReplyLuxury Club with amazing bedrooms
This is a lovely hotel and club. I went for a standard room which was amazing. For New York the rooms are large beautifully appointed and furnished and the beds were very comfortable The hotel is located next to the Statten Island Ferry Terminal and one minutes walk from the 1 Subway line that takes you into midtown in 20 minutes On checkin the staff couldn’t have been more helpful The restaurant on the 5th floor is stunning with amazing views and food. The service at this place is amazing a special mention to the doormen they were amazing I can’t wait for my next business trip and will definitely be staying here
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