It is unfortunate that it was the maître d who tainted - Casa Lever New York - Buy Reservations
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😒 3/5 - It is unfortunate that it was the maître d who tainted
By 👻 @Mae O., 07/19/2022 3:00 am
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It is unfortunate that it was the maître d who tainted what would have been an otherwise lovely meal. We were a party of 3, so we used the empty fourth chair to place a (Louis Vuitton) purse and a Bloomingdales shopping bag. The maître d came over with a server and said quite audibly "this is not acceptable," and proceeded to pull the tablecloth over the bags so now the seat was a white lump. No doubt, this is a beautiful dining room, and that is one of the reasons a friend highly recommended we dine at Casa Lever. And I don't have a problem with a restaurant wanting to uphold certain standards of appearance. However, this should have been handled in a much more discrete, professional manner that did not cause us embarrassment and discomfort. Guests pass the coat check as they enter the dining room, so if the restaurant doesn't want diners to bring bags in, they should have coat check simply say "we would be delighted to hold those bags for you as unfortunately there will not be room in the dining room for them." I have been to many, many Michelin-starred restaurants around the world. This maître d obviously lacks training and understanding of how to make guests feel at home (unfortunate since the name of the restaurant is "casa"), instead choosing to approach his job with unnecessary snobbery. It didn't help that despite many banquettes being available, the maître d chose to seat us in the middle of the dining room next to the bussing station (we sat at 7:45 p.m. and very few guests were seated after us). Unfortunately I am used to this as I am Asian and youngish looking. Having run front of the house myself at a top restaurant back in the day, I understand the stereotypes that are followed in deciding where to seat people based on who you think will spend money and who you think won't complain when they are put in one of the less ideal tables in the house. The food here was good (we had hamachi crudo, artichokes, black truffle risotto special). It wasn't spectacular and I've certainly had better, more unique Italian food elsewhere. The wine selection was quite good. Our server was a lovely, friendly guy. Again, but for the unprofessionalism at the start of our meal, this restaurant would have been fine. But there are too many places in the city with better food and much better attitude to justify returning to Casa Lever.
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