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Casa Madera West Hollywood Tripadvisor Reviews
Latest Reviews On Tripadvisor
31 Reviews
0 Replys |
Super Clean and Nice
The hotel is very clean (I am very meticulous about cleanliness) and it feels very refreshing walking into the property. Significant thought has gone into all aspects of being environmentally/socially responsible. The valet service is efficient. Breakfast is made to order with good variety on menu. For dinner, there are plenty of options within walking distance. The front desk are exceptionally professional and helpful. The rooms are comfortable. If you book a suite, it is very spacious. Thoroughly enjoyable stay, would return if I was looking for accommodation in the area.
Be the first to ReplyDisappointing from start to finish
We had a really disappointing stay with two other couples. With a hotel of this high caliber and price point, I would expect the service to be exceptional. And it was far below acceptable standards for any hotel class. The hotel itself is visually stunning- from the lobby to the rooms to the outdoor spaces it is beautiful. However, the service has to match the aesthetics. The problem began with dusty lights in the room and the feeling that things were not as clean as they looked. Things really fell apart with our food and beverage experiences. We came back after dinner to spend time in the lobby bar which we were told was closing soon. There was no ice for cocktails although they served the rest of the drink for a hefty price. A hotel of this caliber should send a staff member to go and get ice but there was no offer. They had a cold food menu only. After waiting for our food for 20minutes, we were told they could not make anything except the chicken wrap. Being hungry, we went with it and it was wrapped in parchment paper, soggy and resembled something from an airport kiosk. We complained and they didnโt charge us for it. We regretted not ordering Door Dash. Breakfast was worse. It was also comped by someone we think was the manger after about 1.5 hours of โtryingโ to have breakfast with our group of 6. We asked for water about 4 times, not enough glasses, coffees took about half an hour. Servers were totally disinterested and lethargic. My coffee cup was leaking all over and the server said that was too bad sometimes they leak. No new cup. Mouldy berries in the fruit salad. Coffee refills took another 15min and 3 asks. Food was way below average. The $14 side of smoked salmon was a single thin piece on a plate. Upon checkout, there was no question as to whether we enjoyed our stay. The entire staff seem unhappy to be there and unhappy to have to even do their jobs - with the exception of the valets who were at least friendly and happy. I filled out the online survey they sent after checkout but there was no follow up. We would not recommend this hotel and would not recommend it to anyone. We would be very unlikely to stay with a 1 Hotel property again - the Four Seasons and Viceroy offer the service and aesthetics this price point requires.
Be the first to ReplyMy LV leather carryon was damaged by the hotel staff.
I had the worst experience. My brand new LV leather luggage was damaged by the staff. I was devastated when I saw him putting my luggage on the asphalt when loading up our car. The staff should be trained to know that they shouldnโt put the leather luggage on the ground or drag it on the asphalt. I have platinum blond hair but I noticed a black disgusting hair on the shower wall. This proves that the cleaners donโt do deep cleaning before they turn over the room to the new guest.
Be the first to ReplyElevated and peaceful stay
Beautiful ambience and exceptional decor throughout. We had a wonderful time relaxing at the pool and enjoyed delicious drinks (order the frozen espresso martini!). Big shoutout to Josh, who was super attentive during our pool day. I also received an amazing massage at the Bamford spa onsite by Ryan, highly recommend!
Be the first to ReplyLuxury stay and pool day
The 1 west hotel is an absolute elevated experience. If youโre looking for luxury, comfort, and relaxation - look no further. The peak of our trip was our day at the pool. Josh was our server and was fantastic. He was attentive, made great drinks, and ensured we were comfortable the entire time. Thank you Josh and the 1 Hotel staff for an exquisite experience.
Be the first to ReplyQuick trip to LA
Andrea from the Front Office really made my stay so special, an upgraded room and in-room amenity were the perfect surprise for a birthday. Jack, I believe is the man that drove us in the house car. Excellent conversation and overall great service, he got us to restaurant and also gave some great recommendations to the local area. Also, the server we had first day at 1Kitchen, I wish I remembered her name, but she was very kind and service was exceptional. Luz really was the highlight of our trip, I believe she worked the valet for the restaurant/uber drop off of the hotel. She had the brightest smile and warm welcome that we found to be pretty rare in LA. Overall the service in LA was good. The spa is very small but the massages at Bamford were perfect end to our trip! The room was beautiful and spacious, very minimal but elegant, a water tap in the room would have been a nice touch. We had no idea how to navigate the hotel, and had to explore for ourselves, signage was a bit difficult to find/read. We didnโt know where valet for the hotel was since we took Ubers, so when we reserved the house car with Front Desk we were waiting about 15-20mins in the wrong ramp until we asked, which was a bit inconvenient. On the first morning of our trip, a fire alarm went off around 7am. No notice that it was a false alarm or emergency was given, but it was definitely odd since nothing was advised. Overall, the trip was a nice escape from Miami and the hotel is beautiful with lots to explore in the surrounding areas.
Be the first to ReplyBeautiful Hotel but Unforgivable Service Missteps
Beautiful aesthetics and sustainability initiatives as is typical with the 1 Hotel brand. While the rooms are generously sized, and the outdoor spaces are an oasis, there were several significant missteps during our stay that just should not happen with a hotel of this caliber. When I raised these issues to the front desk at check out, all she said was "I'm sorry to hear that". It's bad enough these things happened, but then to have the hotel barely acknowledge it, let alone try to make it up to us, was the most disappointing part, especially considering that two of the mishaps were major, major health and safety issues. Details below. 1. Wi-fi went out for almost an entire day during our stay. The hotel sent a note saying they were working on it, but to have this happen is just simply unacceptable. Both my partner & I work remote, so it was a major inconvenience. The wi-fi went out again the second morning, but this time only for about 30 minutes. 2. There were several people (one of whom I confirmed was a hotel employee) who must have been shooting influencer content for the hotel during our stay that were incredibly rude and demeaning. They actively disrupted the guest experience and when we politely asked them if we could walk by to get to our room, they told us they were busy and we'd have to walk around the entire other side of the hotel to access the elevators on the East tower. 3. Service generally seemed to move at a snail's pace. We had to call several times to follow up on our laundry. Dishes sat on our table and the tables of other guests far after we were done eating/drinking. Housekeeping did not come until the late afternoon, and when they did finally come, all they did was make the bed. 4. We were having a late lunch at Juniper before checking out and ordered two burgers with GF bread due to our severe allergies, which we informed our server of. When the burgers arrived, they looked suspiciously like they were on a normal bun, so I asked to double check. The waiter said no, these aren't GF. Had I not double checked, both my partner and I would have become seriously ill. Then the replacement burgers proceeded to take more than 20 minutes to remake. The bartender comped the one drink I had with lunch, but that hardly made up for the absolute disregard they had for our health and safety. 5. We placed medication that needed to be refrigerated in the refrigerator that then stopped working and ruined $1k of medicine. We had confirmed prior to entering the room that we needed a working fridge. The hotel brought us another fridge and offered to store the medication in their fridge downstairs, but by then it was really too late. Overall, beautiful hotel and tons of potential, but these missteps and the hotel's lack of effort to even attempt to make things right means we will never return.
Be the first to ReplyRegretted every minute
I came to this hotel as part of a business trip - had a big couple of days at the Milken Conference and *really* needed 1) a good nights sleep for 3 nights and 2) a quiet place to work when I wasnโt at the conference. I got neither. Sure, the hotel is beautifully decorated and the beds are comfortable and the food is great, but my two biggest needs were not met on this trip and I regretted booking this hotel pretty much every moment I was there. They put me in a room close to Harrietโs which, I gather, is a restaurant that likes to blast music at a shocking volume with the bass turned all the way up like itโs 1999 until midnight, The walls of my room were quite literally vibrating. As I was being escorted into my room for the first time at 10:30pm (1:30am my time) after a long flight, the bell person was proudly showing me that thereโs a yoga mat in the room, and I asked him why there is thumping club music reverberating through my room at this hour. He breezily dismissed it and said it would *likely* be over by midnight. After he left I got into bed and couldnโt believe what I had signed up for. The pulsating bass was giving me a headache and it didnโt stop until after midnight. I woke up the next morning haggard and frustrated and in terrible shape for my big day. I returned to the hotel at 4pm after Day 1 of the conference to do some work and could not believe the music was back. The pulsating, vibrating, maddening bass making it impossible to do my work. I became so terrorized by it I put in the free earplugs I got on the plane but it didnโt help. Later that night I got into bed, and 6 hours later the thumping club music continued. I was at my wits end. I had two pillows over my head and ear plugs and could not escape it. And had another huge day ahead of me. I called down to reception and almost in tears I explained my experience and begged for another room. They couldnโt help - the hotel was totally booked out. But I was assured the following night, my final night, they would move me. They instructed me to pack my bags before going out for the day and that I would be in a new room by the time I returned. This was encouraging. I came back to the hotel at 4pm run ragged and ready for a shower and a change of clothes only to find there was no record of my conversation with the person who promised to move me and nothing had been done. My stuff was still in the nightclub-adjacent torture cell. I pleaded with yet another person to please move me, I canโt do this another night. She said oh of course, hereโs a key to an upgraded room, go rest. I said praise the Lord Iโm going to get a nights sleep, Iโm so excited. She said she would send my luggage to the new room. It was actually no surprise to me when I went up to this new room and the key didnโt work. Of course it didnโt work. I went back down and explained and was given a new key, no apology. Now Iโm in my new room - gorgeous. Iโm so excited. Everythingโs about to turn around for me now. Until my luggage doesnโt arriveโฆ.for four hours. I call to check where it is and the person at the front desk doesnโt know. An hour later a sheepish bell person shows up with my luggage and a โlost itemโ waiver for me to sign. Apparently they had completely misplaced/lost my stuff and then found it. I was starting to get extremely annoyed with this hotel. The problems continued and continued. I wonโt list them all. It shows you that you can have a great location, gorgeous decor and furnishings, wonderful food, and somehow still deliver a terrible experience. Never again.
Be the first to ReplyGood and bad.
I wanted to love this hotel but there were a few things lacking. First, the good: It has a beautiful California Chic look , very hip vibe. The lobby bar is always somewhat happening and location on Sunset is great. Outdoor spaces are beautifully decorated. Bed was comfortable and bathroom was nice albeit dark. The bad: I was sort of greeted on arrival and directed to the elevator to take me down to the check in area, I felt a hotel of this calibre should have someone at the door all the time and an escort to check in or at least an offer of taking your bags. The hallways are dark and room numbers are not the easiest to read. This hotel is big on sustainability so room maintenance is done every other day. I thought since they were all about sustainability they would have water fountains around the hotel to fill water bottles, they did not. There are no drawers in the room, and the nightstand was at a strange angle so everything slid off. Also, the nightstand was metal so my MagSafe charger was stuck to it. This was not a terrible hotel by any means, I just feel there are service issues. This is a Virtuoso property so I feel they need to take a big step up in service. I would consider returning as it was a good location and definitely not a terrible place to stay.
Be the first to ReplyNot what we had hoped for...
We went to LA for one night for a concert at the Hollywood Bowl and decided to splurge on this hotel. We booked through rewards on our credit card. When we got there, the hotel charged us for the room. I explained that we had booked using rewards and they said it would all work out. That night we get back to the hotel around midnight and there is construction outside. Jackhammering started at 1:30 and went until about 4:00am. Then all night long anytime anyone enters or leaves their room, the door slams and the room shook. Not what I expected from this caliber hotel. Check before you go if there is construction and ask for a room on the other side. Then at check out I asked for a copy of the bill so I could have it in case there were issues with the credit card. They could not provide one! I got one bill that didn't match anything- for valet and breakfast but the amount was completely wrong. They said I would get one emailed. Never did. I had to follow up with my credit card when I got back who called and said you are correct you should not have been charged- they called the hotel and were told we would be refunded the cost of the room but their were additional charges that would need to be paid. Said they would send a copy. of that. Two days later still waiting on a copy of the bill and refund on my credit card.. Not exactly the stress free stay we were hoping for. On the positive side- the use of the house car to take us to the concert was a very nice feature.
Be the first to ReplyYou can stop scrolling, this is the 1!
This property is beautiful, Iโve stayed at 3 different 1 hotel properties and this location did not disappoint from the brandโs beautiful, nature-inspired aesthetic. The signature scent delights and refreshes your senses, while the warm and soft lighting creates a cozy vibe. Sadly, the floor in my room was a bit dirty and the noise from the room next door made it challenging to sleep on our first night, the hotel staff made up for these inconveniences with their phenomenal customer service. Will, the Bellman who helped us with our bags and Jack, the warm and knowledgeable house driver, were especially exceptional. Wonderful customer service from those two staff members helped us trip end on a high note. I would definitely stay here again.
Be the first to ReplyPeaceful in the heart of LA
Very peaceful and staff was exceptionally kind especially Will. He greeted me as I was departing and helped me with my bags and my Uber pickup spot. We had a great conversation. The first environment is beautiful including the spa like smells at every corner. Felt very private.
Be the first to ReplyGreat experience
Hotel room is great! The house care service is amazing, we had Jack as our driver and he was wonderful. Overall great experience and would recommend. The cars provided for the house car are comfortable and roomy. The experience as a guest is worth the price of the hotel.
Be the first to Reply1 hotel is the One.
1 hotel is easily the number 1 place to stay while visiting LA. Rooms and amenities are great, and the staff is even better. With both, I call that a great experience. Our friendly driver for the house car โJackโ was great help and made the trip even better.
Be the first to ReplyEnjoyable stay, has the potential to be a great 5*
The 1 Hotel West Hollywood is in a fantastic location, not far from all the main attractions, yet far enough that youโre in a safe sanctuary. I LOVED the Hotel Vibe, spent most relaxing by the Juniper Bar either working or catching up. The bed is the most comfiest bed I have ever slept on, much comfier than my own!! Iโm not sure what mattress topper or type it is but Iโd love to know! I was also lucky enough to make use of the pool which was heated, and you can look out to the lovely views. I gave it 4/5; itโs on the lower end as I felt there was a lack of attention to detail and overall service was par. At checkin, I was asked whether I was at the hotel for personal or business, and imd mentioned business but my room had no desk or suitable table to work from. Housekeeping forgot some basic things on a few occasions like adding the cushion to the bed (it was left on the floor or sofa), missing toilet roll (I had to call for it), not fluffing sofa pillows etc etc. At the bar, I felt othersโ received better service than I - offering of drinks, and generally more attention etc. The team at reception were also not as welcoming as one would expectโฆ I had a pleasant stay and would return back - the hotel has the potential to be a great 5* but needs to address the little things, attention to detail counts!
Be the first to ReplyJuniper Lounge x Bartender Phoebe
This review is for the Juniper Lounge. I went on Sat 2/17 with a friend for a girls night to catch up. We ordered a round of spicy margaritas and found a seat. The drinks were great. My friend went to the bar to order us a 2nd round and she was helped by a male bartender. When she brought the drinks back, they looked different than our first round (more of a pink/orange color than the previous round). When I tasted it, I thought it had a smoky flavor and was maybe made with mezcal rather than tequila. My friend tried hers and agreed. She brought the drinks back to the bartender to tell him we didnโt like them, and he insisted heโd made them correctly. My friend came back and told me, and I was quite surprised he didnโt offer to remake the drinks. I looked over to the bar in disbelief, and happened to lock eyes with another bartender (later found out her name is Phoebe) who gestured to me that she was going to remake our drinks. I guess sheโd heard the interaction with the other bartender and took it upon herself to rectify the situation. This was such an incredibly sweet/thoughtful gesture and completely saved the experience that night. I work in hospitality, so I appreciate her being proactive and customer service minded, even in a situation she wasnโt directly responsible for. She went above and beyond. Thanks, Phoebe!
Be the first to Replyperfect hotel except for one
Hotel that makes the memory perfect in Los Angeles. The surroundings of the interior were all satisfying. only The female employee (shoulder-length straight hair) who checked out around 6 a.m. on Feb. 12 is an exception. She had a completely unfit attitude with this hotel (though you probably wouldn't feel it if you weren't Asian) I'm thinking of visiting this hotel anytime, but if you have this staff, never! It's enough to make the pleasant experience there the worst. ๋ก์ค์์ ค๋ ์ค์์์ ๊ธฐ์ต์ ์๋ฒฝํ๊ฒ ๋ง๋ค์ด์ฃผ๋ ํธํ . ์ธํ ๋ฆฌ์ด ์ฃผ๋ณ ํ๊ฒฝ ๋ชจ๋ ๋ง์กฑ์ค๋ฌ์ ์ต๋๋ค. ๋ค๋ง 2์ 12์ผ ์ค์ 6์๊ฒฝ ์ฒดํฌ์์์ ๋ด๋นํ ์ฌ์ฑ ์ง์(์ด๊นจ ๊ธธ์ด์ ์คํธ๋ ์ดํธ ํค์ด)์ ์ด์ธ์ ๋๋ค. ๊ทธ๋ ๋ ์ด ํธํ ๊ณผ ์ ํ ์ด์ธ๋ฆฌ์ง ์๋ ํ๋๋ฅผ ๊ฐ์ก์ต๋๋ค. (์๋ง ์์์์ด ์๋๋ผ๋ฉด ๋ชป๋๋ ์๋ ์๊ฒ ์ง๋ง) ์ธ์ ๋ผ๋ ์ด ํธํ ์ ๋ฐฉ๋ฌธํ ์๊ฐ์ด์ง๋ง, ์ด ์ง์์ด ์๋ค๋ฉด ์ ๋! ๊ทธ๊ณณ์์์ ๊ธฐ๋ถ ์ข์ ๊ฒฝํ์ ์ต์ ์ผ๋ก ๋ง๋ค์ด์ฃผ๊ธฐ ์ถฉ๋ถํฉ๋๋ค.
Be the first to ReplyDonโt even consider it
Awful. Overpriced. A 3-4 star hotel masquerading as a 5 star. Rooms are dark. Service pathetic. $70 to valet is some kind of sick joke. Two pathetic towels. We had a suite which basically had a slither of a window. No Bluetooth speaker in the room. Nowhere to put clothes apart from hanging space Zero sleep as you are basically on a very street on sunset. No turn down service. Whole place feels โearthyโ when you walk in, you quickly discover itโs just bare. We were supposed to stay two nights, already looking to check out and find somewhere else. Total rip off, donโt see how anyone can walk away from here relaxed or satisfied.
Be the first to ReplyHelpful Valet and Bellman Services
I loved the smell at the One Hotel, and the stay, it was truly amazing! I loved the convenient House car and Bell man services! Andre from Valet was super friendly and helpful, he even helped me find my uber! Definitely recommend staying here!
Be the first to ReplyThe best hotel brand to stay at
1 Hotel has out done themselves again. This emaculate west hollywood location is stunning. From the front entrance to the lobby area it is a serene place to visit and take you away from the daily grind of life. With their design to incorporate nature into their infrastructure to the teams friendliness and willing to help. Always making sure to go above and beyond with providing quality service. Where do I start? Front Desk Team I want to thank the following I had a daily encounter with. Theo, Will , Andrea and Rebecca. They would always go above and beyond to see if I ever needed anything, where to eat or what activities to do. Their smiles were contagious always saying hello to everyone walking by and their kind voices while conversing. There are other front desk team members but I don't remember all their names. The team is great overall. 1 Kitchen Team This team is phenomenal from the time you are seated or ordering to go. They greet you with full on joy. Always making suggestions if you are stuck on what delicious food you want to order to coming up with some cool coffee or tea ideas. I want to thank the front team first, this includes Jesse and Brianna. Then Izzy, Eric, Gilbert, Behzad these guys were superb always joyful at the front smiling happy to be there and talk to their guests. You felt like you were a family catching up on old times. Then to the other 1 Kitchen Team that would take care of me while I dined there. Tasha, Philip, Justin and Joseph. Amazing team who would guide you on a journey of food. So many delicious options. They would always be kind and make sure what you ordered you got the right way. If you needed a top up on your water coffee or other drinks they would make sure you were taken care of. Compliments to Chef Ginger and her amazing team in the kitchen the food was epic!!! Keep using sustainable sources and keep up the amazing cuisine you serve. Hands down I loved all the food they have on the menu. To the 1 hotel security team. These guys are amazing. Always walking around making sure that everyone was safe at all times. Javier, Mark, David and I believe the other gentleman's name was Dwayne (sorry if I mispelled this). The 1 hotel room attendant team. Always on top of their game. When you needed some extra towels or pillows they brought it immediately to you. This team did such an amazing job day in and day out. Greeting you, saying good morning always smiling and making sure you were happy with the cleanliness of your room. Overall I can not express enough how the 1 Hotel lives up to its name. It truly is the #1 in my books. Thank you for a wonderful time. I look forward to my next visit.
Be the first to ReplyLocation & Service
This hotel is beautiful and is in fantastic location. It's in walking distance of great restaurants like Le Petit Four, Sunset Grill Hollywood, Bossa Nova.. So you have easy access to food & drinks. The hotel has an amazing cocktail lounge inside with delicious cocktails and foods. It has a beautiful gift shop next to the cocktail lounge. Excellent customer service! Diana at the gift shop was very friendly, professional and helpful. I was going to an event and i didn't like how my hair looked, she helped me pick the cutest vintage hair scarf which made me look amazing, I kept getting compliments the whole night. To summarize, 1 Hotel has a lot to offer! I look forward to staying at 1 Hotel again on my next visit to LA!
Be the first to ReplyAmazing staff
Izzy and Sasha at the 1 restaurant are the best!! This hotel and staff are amazing - couldnโt recommend enough. Everyone is so accommodating, kind, and helpful! Everyone should consider coming here and saying hi to them
Be the first to ReplyAn Oasis in West Hollywood
We had a wonderful stay. The hotel is first class but the staff makes it special. Everyone so nice and helpful. Shout out to Will, Jared, Victoria and Linda. The โzenโ feeling was great especially after a long day sightseeing. The room was spacious and very nice. Will definitely look to stay here on next visit, and look out for 1hotels on future travels wherever we go.
Be the first to ReplyOverall great experience
The hotel is beautiful and service was top notch from the wait staff to the hotel employees to the valet. Jack and his valet team were awesome-polite, friendly, and efficient. The food was good and the bar/lounge area is absolutely stunning. Beds were comfortable. 10/10!
Be the first to ReplyLove the customer service
Jack and Joel were awesome love the car service they provide And the customer service was great and the service at the bar was great bartender very helpful . The rooms are really nice this was my first time staying here will be back again
Be the first to Reply