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🤮 1/5 - I was extremely disappointed with the way Casa Tua handled
By 👻 @Maria P., 12/15/2023 3:00 am
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I was extremely disappointed with the way Casa Tua handled my company's holiday dinner reservations. A month before the set date, I was told by the beverage and catering coordinator that I did not need to make a reservation through her because it wasn't more than 10 guests and instructed me to make the reservation 21 days prior to the date. And so that's what I did. Not once was I informed that if I have a party of 10, the only option would be, to be dined outside, only unless we pay an additional $2000 for the "Chef's Table" indoors. Being that Miami weather is extremely unpredictable, 3 days before the date, Miami is expected tons of rain. So i called and spoke to a hostess to confirm if we can be for sure accommodated outside and I was told in a rude impatient tone that tables inside are "first come first serve"...how does that make sense if we made a reservation?!?!!?!?!? I reached out again to the Bev and food coordinator and explained the severity of the situation, how we need some kind of reassurance that weather will not interfere with our reservation & holiday dinner. The owner & CEO and President of the company I work for were all flying in overseas specifically for this dinner. She proceeded to tell me the same thing and did not want to try and come up with a reasonable resolution other than just giving me 3 options: 1. take the risk 2. paying an extra $2k for a private room 3. cancel the reservation She told me "Most restaurants in Miami are outdoors so you should have known the risk". which is false... Casa Tua - you lost 10 wealthy customers and will not hesitate to let others know not to come here.
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