Will never return - horrible experience - Char Steakhouse Red Bank - Buy Reservations
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🤮 1/5 - Will never return - horrible experience
By 👻 @Jonathan W, 03/20/2022 3:00 am
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Char was a significant disappointment, primarily caused by an interaction with one of the floor managers. My New York sirloin was overcooked (I asked for medium-well and the steak came out well done); a steakhouse should be able to cook to the correct temperature. Upon notifying the waiter, the floor manager came over, pulled out her iPhone flashlight to inspect my steak, and told me that she saw pink in the meat (it was entirely grey). She further explained what constitutes meat temperatures in a patronizing manner; I was embarrassed for her as she sounded foolish. The manager lacked the professionalism and decorum required for the service industry. She was condescending and rude and a poor representation as management for any organization.
My wife and I have spent years in the hospitality industry as restaurant managers. This manager lacked the skill and competency to address my initial concern. Instead, she made the situation worse, causing my wife and me to leave our anniversary dinner without finishing our meal as we were appalled by the manager’s behavior.
I would never recommend Char Steakhouse to anyone and will go out of my way to highlight the poor service received.
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