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🙂 4/5 - Gift Cards
By 👻 @Patrick, 12/26/2019 3:00 am
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One year ago, I had purchased a $150.00 gift card to Char Steak House in Red Bank for two friends of mine as a Christmas Gift. I had eaten there twice, and the food and service were outstanding. Here is the major issue. My friend’s wife called me and asked if I had used a debit/credit card to purchase the $150.00 gift card to Char Steak House. I advised her that I couldn’t recall. She advised that she and her husband went to dinner at Char the previous night and the gift card had 0 balance. I was taken aback, and advised that it couldn't be true. I don’t want to repeat myself but, here’s the actual incident. My friends recently went to dinner at Char in Red Bank to eat dinner and by the way, they loved the food and service. Their bill came and my friend gave their waiter the $150.00 gift card. The waiter came back and informed my friend that the card had a "0 balance." My buddy advised the waiter, that it couldn't be the case. My friend spoke with the manager, Drew and he comped their deserts and also Drew advised my friend to come back for drinks. My friend had spend over $200.00 for a great meal. I think Drew should have honored the gift card. My friend gave me Drew’s number for me to call.
I called Drew the next day and he was aware of what had occurred. Drew advised me that the lady whom I purchased the gift card from failed to activate it and log it in a book. I advised Drew that it shouldn’t be my nor my friend’s problem. I also advised Drew that he should had take off the $150.00 from my friend’s bill. Drew said that he couldn’t do that. I then asked if I could have a refund for $150.00 and Drew advised to bring in a receipt from the gift card purchase, and he’d refund my money. I advised Drew that I may have paid cash for the gift card and Drew advised that he still needed proof because I could be lying. At that point, I hung up the phone. My issue with Drew was that he had admitted that the person failed to put the card through and failed to write it down in the book. Clearly, he should have taken $150.00 off of the bill.
The next day, I went to my Bank and I advised the Bank manager what had occurred at Char Steak House. The Bank manager, went back to my bank records from last year and thank God, she found the $150.00 purchase that I had made at Char Steak House in Red Bank. My Bank manager then printed out and highlighted the bank statement from last year as proof of my purchase.
Later on that day, I went back to Char Steak House and I spoke with a different manager, Jordan, and I advised her about what had occurred. Jordan was also made aware that I had spoken to Drew the day before. I had to admit, I came in there with an attitude due to Drew not doing the right thing. However, I didn’t yell nor curse at anyone. Jordan kept insisting that my friends had used the card and I advised Jordan that they had not. Jordan and another employee looked in the computer and logbook and my card number was never activated nor written down in the book. Once again, Jordan insisted that my friends had used the card, and once again I advised Jordan that they had not. I further advised Jordan that I would not have gone to the lengths I had to prove my story, if I thought I was wrong. Finally, Jordan did put the $150.00 back on my debit card.
I want the customers to be aware of the gift card procedures at Char SteakHouse in Red Bank, because what I purchased could hardly be called "a gift."
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