Great food… incredibly inattentive service. - Ciccio Mio Chicago - Buy Reservations
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😒 3/5 - Great food… incredibly inattentive service.
By 👻 @NStauf, 08/06/2023 3:00 am
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Ate at Coccio Mio last night. Perfect weather to enjoy the outdoor tables. Beautiful restaurant inside, quaint, comfortable and really unique. Started the evening with our waiter finally getting us some water. First thing I noticed was my wife's water glass wasn't cleaned well, it had the remnants of the last females lipstick on the rim. Not a good start but hey, it's a glass that is hand washed and just missed. The second issue our waiter Kai... nothing better than a great server to enhance the experience. Unfortunately, we didn't get that with last night. He took about 10 minutes to even engage the table. I asked if they had any bourbon drink recommendations but he didn't have any. So I ordered their house old fashioned. Asked what their bourbon rye was that they used and he had no idea. I have to think they serve a few house old fashioneds but he didn't have a clue it was even served with rye. He said he'd find out but I just said I'd take it. Drinks were good. Then came the next phase of slow. He again kept walking by on the sidewalk scanning tables but never engaged. I was hoping when he finally was taking orders he might offer a few suggestions or overview on the options. Nope just started writing down the orders. Just not what I would have expected at this place. Upside is the food was excellent. All meals were absolutely fantastic. We tried to order another order of bread (which was great but neither the server or helper had any clue what it actually was when we asked), but Kai wasn't around again. He finally came back and apologized again for being gone. He said they had a 60th birthday party that he was helping with??? Evidently those patrons were more important... weird comment. Finally, got our bread order out, finished dinner and then had to ask for desert menu. Kai again came out with menus... 3 menus for our table of 4? Maybe I'm getting picky but he just wasn't engaged in anyway with our dining experience.. kind of why we have a server in my book. Opted for no desert thinking that might take another hour. Can't say I've tipped 10% in the last 5 years but I'd say the 10% was an over tip. Simply, food was excellent but the service was some of the most unattentive as I've had in some time. Hard to review this place with such polar opposites with the entire experience. Fix the service issues and this place would be great ... but, based on this experience that may be a big ask.
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