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🤮 1/5 - Bad Customer Service at Cipriani Las Vegas
By 👻 @Polyh18, 07/30/2022 3:00 am
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Had a booking for 11 people at Cipriani Restaurant Las Vegas. The customer service from the restaurant managers was appalling. We were informed that no shorts were allowed (and the children of our group wore shorts). We respected that of course and sent our children to change. While waiting, the ladies of the group asked to be seated at the table and the restaurant manager, with an attitude and an arrogant style, said NO: you should wait to stand at the lobby until everybody from the group is here to be seated. When we protested that this made no sense (to have two ladies wait to stand at the lobby while we could see that our table for 11 was ready – 10 feet away!) the restaurant manager, again with an arrogant and certainly unfriendly attitude insisted and refused to allow them to sit. He even got angry, became rude and had an attitude. He backed down only after we said that we shall report this in our reviews. They never apologized, even though they saw we were frustrated, never came to talk to us during our dinner, never asked if our dinner was nice! Waiters of course were fantastic and friendly, but the “restaurant bosses” obviously just wanted to “tick the box” and consider that in Las Vegas no Cipriani repeater customers would show up. They just did not care. We have been to Cipriani restaurants in various locations, and always had amazing food and customer experience. It is a shame that customer service from the restaurant managers at Cipriani Las Vegas does not adhere to these high standards!
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