AppointmentTrader FAQ - Claridge's Bar London - Buy Reservations

Need to cancel a bid, not getting a response… how do I do it?

Click on "Take off the Market Option" in your portfolio

Best answer by HandsomeCollar14 (06/29/2022 8:31 am)

5 Answers, 1 comment

Working on your bid?

Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.

Best answer by EvocativeFold67 (10/02/2021 4:37 pm)

8 Answers, 1 comment

Process after bid is accepted.

Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.

Best answer by ColorfulRod45 (09/17/2021 10:07 pm)

1 Answer, 2 comments

Where do the Reservations on AppointmentTrader come from?

Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.

Best answer by FluffyStar64 (07/13/2021 6:05 pm)

10 Answers, 1 comment

What happens if my bid expires unanswered?

Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.

Best answer by ColorfulRod45 (07/08/2021 6:28 pm)

4 Answers, 3 comments

How long does the transfer take? Is the reservation secure?

I initiated the transfer on Monday and have not heard back (now Thursday) the reservation is Saturday morning.

Last Answer by ImperviousTable27 (03/23/2023 10:19 pm)

3 Answers, 2 comments

How can I use my balance after I cancelled my bid?

Hey @EmblematicEdge. There is now a function on the check out page that lets you use your Account Balance instantly. (After you cancel a bid the amount is returned to your main account instantly.)

Best answer by ColorfulRod45 (11/08/2021 3:44 pm)

3 Answers, 2 comments

Particular seating

How to make sure my table is outdoor seating only?

Last Answer by PremiumFrame79 (02/25/2023 9:21 am)

11 Answers, 0 comments

CC Info

How can I change the credit card that is on file?

Last Answer by FlirtatiousBlood54 (02/21/2023 7:46 pm)

5 Answers, 0 comments

Bought “immediate buy” reservation

I transferred it to my personal name after purchase, how do I know when the transferred is confirmed / and the restaurant has my name down under that time slot?

Last Answer by FlirtatiousBlood54 (02/21/2023 7:45 pm)

4 Answers, 4 comments

I put in a bid for a reservation but would be willing to go up depending on availability. Is there a negotiation process ?

In subject line

Last Answer by ExhaustiveNet24 (02/15/2023 10:47 am)

2 Answers, 4 comments

Is there a phone number that you have for questions?

Hi. Is there a phone number that you have for questions? I just made a bid for December 16 for two people in Delilah. But I want the table in the main room and not the side rooms. How can you make sure that I will have a table in the main room. Please get back to me. Is there a phone number or a dedicated place where an agent can be reached?

Last Answer by ExhaustiveNet24 (02/15/2023 10:44 am)

3 Answers, 0 comments

How do I change the table size? I made a mistake and I want to change it now

How do I change the table size? I made a mistake and I want to change it now

Last Answer by ExhaustiveNet24 (02/15/2023 10:43 am)

8 Answers, 1 comment

What happens to reservation deposit?

Hey @AthleticTouch21! Just so I understand correctly - did you upload a reservation for sale for $400 or did you place a bid for $400?

Best answer by ColorfulRod45 (12/05/2021 10:45 am)

4 Answers, 2 comments

Do they charge my card before I get appointment?

Hey @IlluminatingLip, Yes your card gets charged when you place to bid to secure that the funds are actually there, as many bids are for a future date the amount gets placed in your 'deposit account' (Portfolio->Accounts) but if a bid can't be filled or is cancelled by you while no one is working on it (the AT lingo for a bid that you place for a reservation that you would like to get but no one answers) the amount is moved from the deposit account into your main account so you can instantly use it again, which is cool in the way that you can place 10 bids and instantly reuse the balance amount for other bids once a position can not be filled, without having a bunch of authorizations on your credit card. There is another thread in this forum that answer this question with more detail but here is the blurb: [...] your funds are deposited in your AppointmentTrader Main Account in real time so you can use them for another bid instantly and don't have to carry multiple authorizations on your credit card for a number of days. You can access the funds with the credit card number that is shown next to your main account (labeled 'Show Card Number'). [...] btw. that card number is just a regular visa card number and can be used anywhere where credit cards are accepted.

Best answer by EquitableCurve71 (11/01/2021 12:01 pm)

4 Answers, 0 comments

Is anyone going to bid on my Per Se offer?

Let me know!

Last Answer by DecadentRoof69 (01/30/2023 2:23 pm)

4 Answers, 1 comment

How to know if my bid is accepted and then name transfer?

How am I notified if my bid is accepted? It is in my portfolio but isn’t saying it’s accepted or not? And then how can I do a name transfer?

Last Answer by DecadentRoof69 (01/30/2023 1:52 pm)

3 Answers, 1 comment

@FluffStar64 I need to know off my reservation is confirmed

my reservation has said it's being trasfered since last night. I need to know of it's confirmed.

Last Answer by DecadentRoof69 (01/30/2023 1:47 pm)

2 Answers, 4 comments

How do I confirm that I actually have a reservation? Will I receive an email the day of confirming that the reservation is under my name?

My bid is in my portfolio but i don't know if it's been accepted or not.

Last Answer by BoyishDrain16 (01/19/2023 8:21 am)

7 Answers, 2 comments

When a bid expires how quickly does the deposit get added to main account? Three of my bids expired yesterday and I am waiting so I can make a new bid.

expired bids

Last Answer by EmblematicProperty62 (11/27/2022 3:03 pm)

2 Answers, 0 comments

URGENT

Last weekend I put in a bid for a reservation at Delilah for 4 people this coming Saturday and there has been no action on it. Do i cancel and rebid or wait? Can someone please help me. It is my mon's special birthday.

Last Answer by EffusiveDirection76 (11/08/2022 3:58 pm)

2 Answers, 1 comment

How does it work?

When will my reservation reflect on the restaurant reservations list? I called the restaurant to confirm my reservation for tomorrow, and I am not on the list

Last Answer by ElevatedMoon29 (09/19/2022 10:55 am)

3 Answers, 2 comments

Account refund

The bud I placed was unsuccessful. The amount was refunded as a credit card. Can I use this credit card everywhere?

Last Answer by GutsyNumber53 (07/03/2022 10:49 am)

3 Answers, 3 comments

A couple concerns about how this platform works

It's fine if the sellers are just individuals that can't use the reservation. But just curious: 1. What's preventing people from creating lots of email accounts and write a script to book all the reservations FOR FREE then resale it here? 2. Since restaurants can be partners, can they benefit from the bidding? If so wouldn't this just be ridiculous? So a restaurant can sell reservations just like selling a ticket? And customers not only need to pay for the reservation also need to pay for the meal?

Last Answer by HandsomeCollar14 (06/28/2022 11:42 am)

3 Answers, 1 comment

How does my appointment in my name get changed?

Great question! If you haven't already, next time making a reservation, utilize the AT virtual credit card offered to secure your booking through Resy. This virtual card number will travel with the lifespan of the reservation once the booking is sold to another user. Alternatively, another fail-safe option AT offers, is a '1 hour prior to your reservation' notification in case the user has not unlock the booking for use. Which then allows you to cancel to prevent a No Show for the venue!

Best answer by FluffyStar64 (02/10/2022 5:36 pm)

3 Answers, 1 comment

Working on bid since yesterday

Thanks for the question! Yes it is completely normal! Once you place your bid, all sellers with a connection to the venue will start to work on fulfilling your desired time and date of the reservation. This process can be instant or may take a few days as most locations are either fully booked or hard to get! Stay tuned!

Best answer by FluffyStar64 (12/19/2021 8:33 am)

1 Answer, 0 comments

How can I cancel my bid which was accepted and not yet transferred in my name?

how do I cancel a confirmed reservation but not yet transferred in my name? I am not able to go.

Last Answer by ColorfulRod45 (12/15/2021 10:21 am)

1 Answer, 3 comments

Transfer funds to payment method

Hey @HolisticQuestion30, whenever a bid expires, can't be filled or is cancelled by you, your funds are deposited in your AppointmentTrader Main Account in real time so you can use them for another bid instantly and don't have to carry multiple authorizations on your credit card for a number of days. You can access the funds with the credit card number that is shown next to your main account (labeled 'Show Card Number'). The real-time access is also true for any funds you earn from selling or reselling a reservation. You can use this card-number at any place online that accepts credit cards. (Currently limited to USD, multi currency support is planned.) AT is currently working on implementing a push-to-debit function, if you would like funds sent to your bank account before this feature is live, please email support [AT] appointmenttrader.com The team is usually very responsive and happy to assist with bridging any tech gap with their service :-)

Best answer by ColorfulRod45 (10/21/2021 7:53 pm)

2 Answers, 1 comment

Problems with using credit card issued to my account

Appointment Trader issued a refund to my account in the form of a credit card. When I try to use the card it is flagged as fraudulent and some vendors won’t accept it at all. Please advise.

Last Answer by ColorfulRod45 (11/22/2021 9:44 am)

1 Answer, 0 comments

I don’t see my reservation

Hi, I just purchased a red for Carbone 3/31 5-6pm for $55, it was charged by my bank account but I haven’t received an email to confirm neither do I see anything in the app confirming and not sure how I can contact someone directly. Thank you!

0 Answers, 0 comments