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Claro Yelp Reviews
Latest Reviews On Yelp
30 Reviews
0 Replys |
I've called several times requesting for a technician to
I've called several times requesting for a technician to come over the house to secure a roll of wire that was left on the roof during the initial instalation and was blown off by the wind. Each time I was assured that someone would come. I'm still waiting. They don't even try to hide the fact that they could care less about their customers as long as the money is rolling in. No surprise they have a 1 rating.
Be the first to ReplyThis company needs to be investigated for illegal practices.
My parents had a modem/hotspot that worked 25% of the time. We cancelled the service back in 11/22. We tried returning the equipment to their main store in Farjado, PR but they wouldn't take it back saying to pass it to someone else (family or friends). we said we are moving out of PR and don't need it. it took over 3 phone calls/visits to finally cancel the account. 2 yrs later my moms credit took a hit because Claro claims we didn't pay for the equipment and we owe them $93. How dare they do something like this when we tried to give it to them and they refused to take it back. this is a tactic they are using against the residents of PR. I will file complaints with Daco (Consumer Affairs) and see if I can file a complain with FCC. This company needs to be removed from our airwaves and management should be in prison
Be the first to Reply0 Orible service, no body answers the phone, even to pay
0 Orible service, no body answers the phone, even to pay the bill. Total this disrespect for the clients
Be the first to ReplyI wish I could 0 stars the customer service is horrible and
I wish I could 0 stars the customer service is horrible and the internet sucks. it's always lagging and hasn't been working at all for days
Be the first to ReplyI have encountered challenges with Claro, notably in the
I have encountered challenges with Claro, notably in the areas of customer service and billing. The company has advertised adjustments, yet there have been instances where I was charged the full amount for several months until deductions were applied. Furthermore, navigating their call center proved to be a cumbersome process, involving multiple transfers to incorrect numbers, often requiring numerous calls before reaching the appropriate personnel. Prolonged hold times, at times extending to hours, have contributed to an overall dissatisfaction with the level of customer service. In light of these experiences, I would recommend thorough consideration before entering into a contract with Claro for internet services.
Be the first to ReplyCan't rate 0 start because it is not possible, they are
Can't rate 0 start because it is not possible, they are thiefs, bringing the evidence of payment they just say you have to pay it again, I can't do anything about it...
Be the first to Replysu servicio al cliente en personal fatal y por teléfono
su servicio al cliente en personal fatal y por teléfono pésimo esas mujeres no saben ni lo que dicen y ni entienden para decirles algo se los tienes que repetir hasta 4 veces, le pides que te pasen con un supervisor y me dijo una que no va hacer eso; si no hay supervisión por eso no saben NADA
Be the first to ReplyLo menos que tienen es ser claros con el cliente.
No hay transparencia. Mi experiencia, horrible. Jamás volveré a ser clienta de esa compañía. No la recomiendo.
Be the first to Replyservicio al cliente pesimo!!!! calidad de equipo pobre!
servicio al cliente pesimo!!!! calidad de equipo pobre! hartos de no tener servicio y cansados de perder horas tratando de resolver los problemas, decidimos cambiar de proveedor. la llamada para cancelar el servicio tomo más de 35mins sin contar el tiempo perdido en espera. esta gente estan entrnadas en el arte de confundir,usar y manipular al cliente ,transfirieron mi llamada 2 veces para intentar manipular la situación. al final nos informaron que hay que ir a las oficinas directamente para poder finalizar la cancelación. señores claro no es la unica alternativa.....yo consegui llamadas ilimitadas y texto ilimitados para mi mama(usuaria de claro ) por tan solo $15.00 mensuales (*prepagados) con una compañía extraordinaria (#tmobile / t-mobile @tmobile ) no se dejen manipular. !!!
Be the first to ReplyI've had to call customer service numerous times, and every
I've had to call customer service numerous times, and every time service has been awful. That goes for both the call center and the customer service office as well.
Be the first to ReplyHorrible service.
Trying to scam people, increasing my invoice without letting me know, and renewing my contract without my consent.
Be the first to ReplyHorrible experiencia.
Es la peor compañía con la que hemos tratado. Estamos pagando por internet y canales de televisión y ninguno funciona. Nos hemos quejado numerosas veces, vinieron técnicos (hay que acosarlos para que envíen uno), vinieron "los ingenieros" y ninguno resuelve el problema. Tratamos de cancelar y tampoco. Llamas y cuelgan el teléfono. Que basura de compañía. Llevamos meses pagando por un servicio que no estamos recibiendo.
Be the first to ReplyI would give the a (-) minus but the system doesn't allow
I would give the a (-) minus but the system doesn't allow me to. Of the businesses I have ever dealt with this is by far the worst, customer's service is horrible if you even want to call it customers service. I connected TV, Internet and Phone with them in November of 2022 I called them at least once a week because the service didn't work they kept telling that they would call me back but never did. Some time in January 2023 I called and asked to speak to a supervisor and she sounded promising at the beginning and even "promised me" she would take care of my issue personally, two weeks later I called back because I didn't hear anything from her or the company. I again asked for a supervisor because I was ready to just cancel the service because to my understanding they were not fulfilling their contract, at this the supervisor did not want to let me cancel and offered me 5 months free if the service that didn't work anyway. After being transferred a couple of times one supervisor informed me that I can take their equipment back to the closest location but when I got there they wouldn't take it unless I paid them because of being in a contract. Today February 18 2023 I still have a bag with the equipment in my closet.
Be the first to ReplyOMG. I am switching TODAY to TMobile. My old apartment in
OMG. I am switching TODAY to TMobile. My old apartment in the middle of Santurce would drop signal as soon as there was any rain or humidity...I chose Claro since it was ten bucks cheaper. BAD MISTAKE! I have spent ten bucks a day in frustration and lost time due to Claro....if you pay for crap, you receive crap.After I moved last month, I elected (unfortunately) not to change carriers because I was way too busy to bother. I am now in the middle of Carolina less than a mile from the airport, and I have ONE BAR! You cannot call customer service. Even if you speak Spanish, they hang up on you rather than try to understand your accent. I've selected Tmobile with 5g. AND THEY SPEAK ENGLISH!
Be the first to ReplyAt my parents' house, there was better signal 7 years ago.
Why is it getting worse instead of getting better? My mom has to go out to talk for at least 5 mins to me and gets mosquito bites.
Be the first to ReplyEl servicio de esta compañía, que by the way lo que tiene
El servicio de esta compañía, que by the way lo que tiene es un monopolio en Puerto Rico es pésimo. La pagina web, chat o servicio al cliente por teléfono son igual de incompetente. Me suspendieron el sistema porque tenía débito directo y la tarjeta se vencio. No tuvieron el profesionalismo de llamar he informarme del problema. Desde entonces he tratado de registrarme otra vez y por la pagina no puedo. La porqueria esa se queda loading. llamo y la llamada se sigue cayendo, utilizo el chat y por no tener un número de PR no me pueden ayudar. Están como los picapiedras y eso que es la compañía que se dedica al área de la tecnologia en la isla. Servicio horrible
Be the first to ReplyThis Claro Company is a scam stay far away they will charge
This Claro Company is a scam stay far away they will charge you months You have already paid in full, the word customer service I had ever talk too! Scammers not even one star Yelp must accept bad reviews with zero stars!
Be the first to ReplyInternet is virtually non-existent.
Signal quality/speed is very poor.Cannot get customer service to resolve.
Be the first to ReplyMy wife's aunt spent over an hour trying to speak to
My wife's aunt spent over an hour trying to speak to someone after the attendant at an actual Claro store told us that she couldn't physically help as it had to be handled by a supervisor whom wasn't there for the day. Now Claro disconnected my AiL's television service without even sending her a physical bill. She isn't tech savvy so while we are here we plan to take care of her needs before we head back to New York. how many elderly citizens has Claro taken advantage of? Poor business that would never do business in the continental states.
Be the first to ReplyI wish I could leave 0 stars but there is no option for
I wish I could leave 0 stars but there is no option for that. Whatever you do, do NOT subscribe with this service. I had Claro for 2 years but I don't live in Puerto Rico I live in NYC. Multiple times, when I happened to go down to my house in PR I would discover that the internet is not working but they have been charging me for nothing. When I finally tried to close my account over the phone, it took me 4 months and I have still not successfully been able to close my account. They continue charging me and saying that until I go there in person and return their modem they can't stop my "service" and the bills. I sent my husband who happened to be there at the time, to bring them back the equipment but they refused to accept it because he is not the primary account holder. So they keep on charging me for service I haven't had in 3 months now, and every time I call on the phone they tell me they won't stop charing me until I go in person myself to return their equipment. At this time this is theft and I am seriously considering getting a lawyer to help me deal with this company. Would not recommend it ever. Their reps don't speak English and every time I call it takes me half hour and 15 people they keep transferring me to until I finally get to someone who speaks English.
Be the first to ReplyClaro reminds me of DMV in New York in the 1980s.
A total all encompassing nightmare. From product to service to customer relations. Avoid avoid AVOID!!!!!
Be the first to ReplyI really tried to click it down to half a star.
PR keeps going backwards with all its services and this company is a prime example. Terrible interface for paying your bills. Had them report negatively on my credit on a 70 cent debt after 3 years of timely payments. Their phone pay system allows for a minimum of 10 dollar payments so I just gave them the $9.30 tip to get them out of my life. Terrible service too when it comes to reliability and connectivity. But who's their competition? No more ATT since liberty bought them and is also a joke(albeit better). Maybe t-mobile somewhat gets it together in a year?
Be the first to ReplyI didn't even want to give them a 1 star this service is
I didn't even want to give them a 1 star this service is horrible, Maybe I'm spoiled with the great internet service we're provided in Chicago but Dam Puerto Rico get it together no wonder there's no progress here in the Island people in Claro just don't want to work! we have been waiting for 2 weeks for them to come out and service out internet and i get the same story when I call they put in a work order and someone will call me, So like when do they work!!! 2 freaken Weeks Seriously ! People if your deciding to come to Puerto Rico to live to vacation bring your own Hotspot Wifi Service (Check t-mobile) or buy a portable wifi service KuWFi 4G LTE Mobile WiFi Hotspot Unlocked Wireless Internet Router Devices with SIM Card Slot for Travel Support B2/B4/B5/B12/B17 Network Band for AT&T/T-Mobile <a href="/redir?url=https%3A%2F%2Fwww.amazon.com%2Fdp%2FB079FNC379%2Fref%3Dcm_sw_r_cp_api_glt_i_38VBBH4QRM600MYWW80Y%3F_encoding%3DUTF8%26psc%3D1&s=e1a90419b828973ddd2f2f04c72b7453b1e28d3dd18d04b8448babe22110150d" target="_blank" rel="nofollow">amazon.com/dp/B079FNC379…</a>. Good Luck Because Honestly Claro Is Horrible.
Be the first to ReplyServicio horrible, imposible conseguir citas con técnicos
Servicio horrible, imposible conseguir citas con técnicos , pedi hasta un día libre en mi trabajo y quedó totalmente desperdiciado ya que el técnico cancelo la cita sin avisar y sin decir nada.
Be the first to ReplyOne star is too high.
Yelp should consider negative ratings. The online portal for Claro itself is a joke. It is impossible to obtain a username and password to pay online for certain accounts. When you go to the Claro tienda at Ciudadella, the staff REFUSE to help you with accounts. They are there to sell phones and accessories only. If you push hard enough, they do indeed have access to your account and assist, but you have to literally shout and threaten them to get off their Facebook and do anything.As with anything in Puerto Rico, NOBODY EVER answers the GD phone. You have to physically travel to Plaza Las Americas or San Patricio Plaza, find parking, wait in line to get simple requests addressed.
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