Fallen from grace! Used to be good. Service is very bad, food is awful. For a restaurant of this standard, shocking! - Colbert London - Buy Reservations
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🤢 2/5 - Fallen from grace! Used to be good. Service is very bad, food is awful. For a restaurant of this standard, shocking!
By 👻 @Abovetheclouds, 02/25/2023 3:00 am
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I came here a few years ago when I lived in the area and loved the vibe, food and service. How things have changed now. I was dieing to go back but wish I hadn't bothered! I booked a table on a busy Saturday evening looking forward to it all week. Positives, lovely French brasserie like being transported back in time. Elegant and chic. You don't need to dress up but definitely look neat and smart. Great vibe. Super busy. Make a booking. You are unlikely to get seated or will have to wait a while without a reservation. The table was allocated for one and a half hours. Big restaurant. Tables are quite close together inside. There is outside seating too but this is more for drinks plus a bar. Food wise think rich French food. Menu looks good on paper and last time I came it was. This time it was awful and way overpriced. Service was beyond shocking apart from the gentleman who greeted and seated me at the door. Staff were otherwise rude, unfriendly, rushed off their feet and not interested. At one stage, the waitress was taking my order, rolling her eyes and talking to and taking the order of the couple next to me at the same time! People were waiting ages for food. The lady next to me got her meal, finished it and then her husband got his by which time she was having a coffee already! The pineapple juice was warm, sour and tasted like a carton left out. I didn't realise there were two sizes of juices. How surprising I was automatically given the big one so they could make more money I guess?! The food was awful. The grilled octopus was horrible. The salsa was not salsa. I love octopus and eat it often but this was cold and tasted awful. Thrown in a plate with no presentation skills. Bland. Looked almost like pet food that was oily. It was cooked well but that was it. They provide complimentary bread but I didn't bother. If you are offered water and accept then you will be charged for it. The water is not free. Tables were not cleaned. The one next to me was left dirty for ages after guests left. I was asked thrice by the same waitress within ten minutes if I wanted dessert which again showed that she was not interested nor listening. The only thing they did do was give the expensive bill quickly! I had a good mind to tell them to remove the service charge but I was so annoyed with the whole evening, I just wanted to get out. For a restaurant of this standard, they failed to deliver on food, service, cleanliness and more. The only positives are that it is a really nice place which has a cool atmosphere. Also a shout out to the one gentleman that actually cared and provided good service! Don't bother or waste your money. There are better places who appreciate their guests!
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