Congee Village New York - Buy Reservations

We were a party of 9 people and luckily found reservations there. The food was pretty good but the service was not satisfactory. First, they didn't come to get our orders. We had to hunt down someone who can come to our table, three floors below the ground level to take our order. Waited almost an hour before the food even showed up. And when it did, showed up without rice. Not everyone knows that we need to order rice separately! The waiter should have made us aware of that. And once the rice was brought, we realized The rice was not the sticky rice so impossible to use the chopsticks as a beginner chopsticks user. Since we were a large group, we ordered a lot of food so lost track of what we ordered. But when we were finally ready for check with all our table cleared of old dishes and plates, after two hours, they brought one of the entrees that was pending that apparently they forgot to bring early on. And before we could say anything, the server took it back. We didn't bother to cancel it from the check because it was too much of a hassle. But definitely the management needs to be more aware of situation like this.

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