The slowest service we've ever had - ruined our night - Cora Pearl Covent Garden London - Buy Reservations
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🤮 1/5 - The slowest service we've ever had - ruined our night
By 👻 @Hannah, 02/17/2022 3:00 am
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Made a booking for my Mum's 70th. I live in Australia and my parents are in London, we hadn't seen eachother for 3 years, so being able to celebrate my Mum's big birthday with her was so special.
I booked at 5:30pm. The restaurant texted to ask if we were seeing a show and what time we had to leave - I told them yes, and we'd need to go by 7:15pm, and I was grateful they got in touch.
The actual experience was the complete opposite of what I expected after getting that text. We arrived and sat around for a while with the drinks menu. We had to go up and ask for someone to take out order. Our drinks came and no one took our food order. We waited 40 mins to order food.
The food came out slowly, we were getting more and more stressed. The starters arrived, and then we waiting about 30 mins before our mains came out. They knew we were in a hurry, so they bought our burgers and then the sides followed after. We didn't have time to eat the sides, and had picked the restaurant to try 'the best chips in London'. One of the floor staff got us some foil so we could take them away, but we still didn't really get a chance to eat them.
Throughout the whole night we were getting more and more anxious waiting as we had to get to the theatre. We repeatedly asked where the food was. Most of the staff seemed nice and felt bad about the situation. The floor manager (i think) acted like he didn't care.
We rushed our meal after waiting for ages, despite telling them over text and in the restaurant that we were going to a show.
We left at 7:25 and had to quickly get to the theatre for 7:30, which was hard with my Dad's mobility issues!
The final nail in the coffin was that when we were hurriedly leaving the restaurant, we asked the floor manager which direction to go in for the theatre, and he stood there like he didn't care and watched us walk off in the wrong direction.
Luckily we made it just in time.
The food is good, but the service was awful and made what should have been a fantastic family night out into a stressful and disappointing evening, and I am still so upset that the place I booked to take my Mum out for a big family meal for her 70th, after being separated for so long, almost ruined the night.
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