Room for Improvement - Craft New York - Buy Reservations
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😒 3/5 - Room for Improvement
By 👻 @OnAir729316, 01/19/2023 3:00 am
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My son and I were celebrating my birthday, and had high hopes for a fabulous dining experience. The ambience is without a doubt impressive. My son had let them know it was my birthday, and our menus had “Happy Birthday “ printed at the top, a nice touch. The restaurant was less than half full, yet the service was lacking. We were at our table a full 15 minutes before any acknowledgment (water, drink order). Our nice waiter was clearly stretched too thin, and was apologetic. Eventually our drinks came, then a lackluster amuse-bouche of butternut squash appeared. We shared wildly overpriced so-called “Bad Boy” oysters on the half shell, and wonderful grilled octopus as appetizers. Having heard so many accolades for the short ribs, we bit the bullet and ordered this $67 (!!) entree, along with the seared tuna. The tuna was delicious, but the short ribs were embarrassingly poor — chewy, flavorless, and swimming in a greasy broth. So disappointing and surprising for such a fine dining restaurant. Later, when the manager came over, I mentioned the mediocre short ribs. He was quite apologetic, said they weren’t from the restaurant’s usual purveyor (then why serve them?), and immediately removed them from our bill and comped us a round of drinks. A classy move. He also said they were missing some of their service staff. I didn’t have the heart to mention my birthday, so no special treat arrived as promised on the website.
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