Cress on Oak Creek Sedona - Buy Reservations

Location is excellent, you cant beat eating on the creek however the last two times, breakfast was disappointing. We will continue to go back hoping it improves, and possibly try dinner.

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Rafael is the worst person ever! He should not hold a job in the customer service industry.My family of 4 came from out of town and were staying at a different location. We had a "confirmed" 10am reservation by the river. If you come in off of the main street it is very difficult to find as it set very far back within trees among many other similar looking buildings. When I realized we we're going to be late (10:05 ish), I called them to let them know and asked for help with directions. The person I spoke to helped a little and said they'd see us when we got there. We ended up being 20 minutes late. No one mentioned that they were closing for breakfast at 1030 and/or all river seating. We finally arrived at 1020 at the hostess stand and were greeted by the manager (Rafael) who happens to work the hostess stand. He asked for our name and then the confirmation number and then told us that we were late and could not be seated. I was taken aback as I I have served tables, bartended and now hold a high position within a healthcare organization so I have been in the service industry my entire life. He explained there would be absolutely no accommodations and no exceptions. There were two tables eating breakfast and about eight available by the river and many more available on the deck. It was a weekday during July so not a peak season. After pleading with him with zero compromise we had no other choice but to leave. I felt bad for the owner and the servers as they were were all just stripped of money due to this poor decision by a power hungry manager. We left and still really wanted to eat there due to the sheer beauty of the setting. I then called and made another reservation for the following morning and we were just praying we would not see Rafael. I knew we would not be late this time because we knew how to get there. We showed up five minutes early. As I approached the hostess stand it is once again manned by Rafael so I walked up very pleasantly and said we are here for our 10 AM reservation. He asked my name and then again asked for my confirmation number. When you call to make a reservation they get your phone number and text you the confirmation. I could not find it. It was never sent to me after I made my reservation! I remembered the name of the girl I spoke to when I made the reservation and I even showed Rafael my four minute long conversation on my phone to their phone number explaining who I had talked to and he said yes he knew who she was and that he would talk to her to make sure she sends confirmations in the future however there would be no accommodations made because the policy is that you have to have a confirmation number. Unbelievable! I have never been to a restaurant so rigid and strict. Once again I pleaded with him and said this is our second time here and there was plenty of tables available! This time it was 100% their fault because his employee didn't send it. I made the reservation. He should have most definitely made an accommodation and refused AGAIN! He does not deserve that job. I will never step foot there again.

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Service was terrible (our waiter -Buck- took over 40 minutes after taking drink orders to bring anything or to check on our table by which time folks in my party were starving, similar lack of service through the evening). Drinks were slow to arrive and left much to be desired (Aviation drink tasted as awful ans can only be described as tantamount to drinking floral perfume, another person had the Apiary drink which was described to me as an unpleasant sour patch kid in liquid form), food was alright (had salmon and mussels) but not worth the price tag. Would not recommend this restaurant - many better options in the Sedona area.

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We couldn't find the restaurant the first day so we called to get directions and told them we would be late. When we got there he said our reservation was cancelled. Never told us on the phone that it would be cancelled. We made a reservation for the next morning and got there on time and we didn't have a text confirmation of our reservation so he refused to seat us again. There was only one table sat and many tables open. Horrible customer service. Surprised the place isn't closed. Who turns away business?!

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It's unfortunate that the restaurant at L'Auberge does not match the level of hospitality as the resort/hotel.....it's like the restaurant is run by someone other than the hotel. Food is very bad, for example our French Onion soup was all onion with a dry baguette on top with no broth, coffee service at Brunch took over 30 min for the first pour, the short rib hash was a frozen-style microwaveable meal, and service from any bartender was non-existent and without any level of hospitality. Look at the review, how does a "5-star" hotel have a 3 1/2 star restaurant??

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We had a wonderful birthday celebration dinner at Cress last weekend. We were somewhat apprehensive given some previous reviews and almost changed our dining spot. Thank goodness we didn't -we would have missed a truly beautiful and memorable experience. The four of us sat creekside and the menu was a la carte which we preferred. We shared the cheese and charcuterie board to start and our mains were the filet steaks with truffled mashed potatoes and asparagus. We also ordered sides of the cumin roasted carrots and roasted cauliflower to share. Everything was delicious and our service was excellent. There was a musical guitar duo who were awesome. The whole evening was a huge treat and we can't stop talking about the experience. And, I haven't even mentioned the beauty of Oak Creek and our surroundings! Simply spectacular. Can't wait to go back.

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Made a 10 person reservation 1 month in advance with concierge and because we didn't have an email confirmation physically with us, we were unable to be seated. It was 8am on a Monday and 2 whole couples were dining in the entire restaurant. Made no sense. Good vibes everywhere in Sedona, except here! Classless

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I know there are some very mixed reviews over the last year but wanted to share my experience. Love love the view and ambience! Service was excellent. We had reservations for 7 and we were seated promptly, ate and left a little after 8. The food was while not amazing, was good and would still recommend. We had the mixed greens salad, roasted cauliflower (seasoning was a little strong?), salmon and roasted chicken.

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