My husband and I are on holiday and walked from our hotel - Das LOFT Wien - Buy Reservations
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🤮 1/5 - My husband and I are on holiday and walked from our hotel
By 👻 @Monica W., 06/16/2019 3:00 am
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My husband and I are on holiday and walked from our hotel to the Das LOFT based on a recommendation from a local friend. We wanted to have some light food and drinks. We got there around 7:30pm and most of the restaurant and bar was empty. When the hostess greeted us, she mentioned we could only sit at the restaurant area if we were going to have dinner. My husband and I were not ready for a full sit down dinner, so we were considering the bar area for our visit. However, at that point she further proceeded to mention that there was a dress code requirement after 6pm, and that my husband did not meet those requirements. Additionally, she wanted to know if we were guests of the hotel to which we answered no. She asked if we could then go back in order for him to change clothes to which we were not going to do. We decided it was not worth the hassle, so we were just going to leave. However, right before leaving I asked if I could go by the window to take a few pics. At that point, she rudely told me I could take the pictures from where I was standing since she could not let me enter the restaurant area. This bothered me because there were four people in the entire restaurant area and I wouldn't have been bothering anyone. I could not believe she would not let me step in for a couple of minutes before heading out to get a few pictures from the city. I experienced ridiculous behavior from the hostess, and very poor customer service. I understand the view from this place is unbelievable; however, it seems like I am not the first one to experience terrible customer service at this place. It is a shame.
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