Absolute joke of a place. - Delilah's London - Buy Reservations
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🤮 1/5 - Absolute joke of a place.
By 👻 @Loranna G., 02/20/2023 3:00 am
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Valet needs organization - no actual designated area for car drop-off, no signs anywhere, people cutting in line with their cars causing traffic on the street. Also, $20.The restaurant lacks management, organization and customer service. 2 hosts/hostesses at the front of the restaurant, and 4 hosts/hostesses inside (plus what looked like to be a manager just going back and front, doing not much) - 7 people total to take care of your guests, yet everyone is on their phones or just starring at a tablet. No smiles, no greeting, very cold and unwelcoming. After waiting for over 30 minutes to get seated for a reservation, asking the hosts a few times if the table would be ready, and getting snarky responses back, we made the best decision and walked out of the restaurant.As an establishment that requires a credit card for reservations, has a strict policy about photo/video taking, and a dress code (that was not observed as they let in juvenile TikTokers with hoodies) I would expect to get the same respect that the restaurant is requesting from its customers. This review is purely about the lack of hospitality of the restaurant, severe lack of common sense and negligence of customer service. Many reviews below seem to indicate a similar situation and dissatisfaction with hosts/hostesses and overall hospitality. Cannot say anything about food/drinks since we didn't have any - let this be a sign that perhaps you shouldn't even dine at a place that demands certain rules from you, but doesn't show respect to you.Do yourselves a favor and walk over to Ysabel - much better service, friendly environment and good food.
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