Subject: UnGift Card Limitations – Seeking Resolution - Desi Vega's Steakhouse New Orleans - Buy Reservations
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🤢 2/5 - Subject: UnGift Card Limitations – Seeking Resolution
By 👻 @Carolyn S, 02/16/2024 3:00 am
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My husband received a generous $300 worth of Desi Vega gift cards as a gesture of appreciation for covering an on-call shift. Excitedly, we decided to use these gift cards to celebrate our 11-year anniversary at your restaurant.working as an attorney, we used to receive many Ruth’s steak house gift cards but with recent merger we started to desi Vega. To our dismay, when attempting to use the gift cards, we discovered they were only valid for the Metairie location. This was unexpected, as we had assumed Desi Vega's was a restaurant chain with transferable gift cards. The restriction felt like a slap in the face, and we find it unacceptable that such limitations were not communicated clearly when the gift cards were given. If Desi Vega's gift cards are location-specific, it might be helpful to update the branding to avoid potential confusion. While I understand policies vary, I believe clear communication regarding gift card restrictions is crucial for a positive customer experience. I hope this feedback can contribute to an improved process. Thank you for your time and attention to this matter. We have always enjoyed our experiences at Desi Vega's, and it is my sincere hope that this situation can be addressed. Don’t waste your time on this restaurant and especially don’t give gift cards to others since they have limited use. I am left with $300 worth of gift cards after having to spend $290 with tip. I’ve been to the Metairie location and they should shut it down it’s a dudgeon. If your gift cards are non transferable change your name!!
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