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🤮 1/5 - Organisational Shambles!
By 👻 @Katykatycustard, 09/16/2023 3:00 am
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My recent experience at Don Angies left much to be desired. It pains me to write a negative review, but the level of disorganisation and disregard for their customers' time forced me to voice my frustration. Upon arrival, my party and I waited to be seated but nobody came to seat us and so we took a seat in a booth outside, as we had done on many an occasion on our trip to New York. We ordered food and were served drinks we were told that the table was already booked. As if this wasn't bad enough, the restaurant had already taken our order before informing us of the predicament. This lack of communication and foresight only exacerbated the issue. Instead of making an immediate effort to resolve the issue, the staff seemed flustered and disinterested. To have our meal dangled in front of us, only to be forced to leave was a frustrating and disheartening experience. Needless to say, our appetites and patience had worn thin. What upset us most was the handling, or rather the lack thereof, of the situation by the management. Sadly, at Don Angies, there was no attempt to rectify the situation or offer any kind of compensation for our wasted time and dashed expectations. To call this experience disappointing would be an understatement. Don Angies has left a lasting impression of unprofessionalism and a complete lack of regard for their customers. A restaurant should be a place of relaxation, enjoyment, and culinary delight. Regrettably, our visit to Don Angies proved to be anything but. I sincerely hope that the management of Don Angies takes the time to reflect upon this incident and make significant improvements to avoid such failures in the future. Unfortunately, until then, I cannot recommend this restaurant to anyone seeking an organised and timely dining experience.
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