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Figo Stratford London Reviews from The Last Year
Fantastic service by Mely
Fantastic service and nice atmosphere, fast service, very good food, setting was very good so I can, highly recommend!
Terrible customer service
Just for reference was really looking forward to dinner at Figo and I am frustrated that we felt to leave before receiving any service. I never write poor reviews and I hope this is my first and last. I visited on 14th March 2024 with my partner under a reservation. This was on a match day and the entirety of Stratford was full of football fans looking for somewhere to eat after the game. Quite clearly when we arrived at Figo on time it became apparent that they were overrun with more customers than they could handle, and that they were allowing large groups of football fans without any reservations. We were told to wait in the “lobby” area before our table was ready - keep in mind this lobby area is a cramped space just at the entrance door between the outside seating and indoor seating by the other customers sat at their tables dining, which meant ourselves and others were blocking staff coming past every second, which was just awkward. Fifteen minutes later we were directed to our table as we thought, despite having just watched a separate couple get seated before us after arriving after we had. Rather than seating us at a table we reserved, we were propped in one of the middle large tables shared with customers who did not come with a reservation. I quickly got the attention of what I believe was a manager and politely asked to be seated at a table just for the two of us, making clear that we were not like many of the football fans that were just showing up without a booking. The manager has shrugged this off stating why didn’t we just start with a drink first - keeping in mind they sat us down without a drinks menu!! After another five minutes of being ignored again we have gotten up to leave, and only then did staff take notice and asked if we needed anything. Like I said at the beginning, I was very much looking forward to this dinner. I absolutely love Italian food, but this is no way to run a business. You do not prioritise late comers with no bookings and subsequently provide a terrible customer experience for those who had the decency to make a reservation ahead of time. I will not be returning to Figo to give this another opportunity. Thankfully there are many choices of Italian cuisine to choose from in London. From reading other reviews I see others have had similar experiences.
10/10
Amazing spot to chill and have a delicious meal, servers were great especially one called Simone who was very helpful and kind and recommended many tasteful dishes, drinks and desserts to me. Overall 10/10 experience.
Good visit but beware
Booked for an evening table for 6 after Abba Voyage. Staff appeared confused and it was evident there wasn’t actually a table reserved for us, however we ended up being seated on the high tables by the kitchen, no big deal just annoying. Staff very friendly and attentive. Some of my party noticed the first round of drinks were strong and queried if these were doubles, bearing in mind we hadn’t been asked singles or doubles. Waitress informed her that they were doubles and this was standard practice unless singles are specifically asked for. This we found unacceptable not only for financial reasons but more importantly drinking more alcohol than you otherwise would have had and insisted all further drinks ordered should be singles. Most of the food served was very other than a dry carbonara and dry penne, more sauce please in future. The 12.5% service charge was a bit steep as it added an extra £43 to the bill but I understand it’s optional and reflected our satisfaction with the waitress service. If the drinks policy is as stated then I believe Figo should reconsider this as it gives the impression of taking advantage of its customers many of whom are passing through and unlikely to be back ie Abba Voyage, football supporters or Westfield visitors. On the whole a good experience and would visit again but with a little more knowledge and not be too hesitant in highlighting an unsatisfactory dish to staff.
Good experience
Food was delicious calamari, sea food spaghetti, tiramisu and Mely our waitress was very friendly knowledgeable and helpful
Great service on a busy day!
Great food and service helped by the fact that our waitress Mely was knowledgable and friendly. It was a busy day (football match and Mother’s Day) but there were many staff to deal with the numbers and it was a very relaxed and pleasant experience !
BRILLIANT
Managed to accommodate 8 of us at very short notice and 2 gluten-free Food was brilliant, garlic bread starter was pizza style but incredible, never tasted garlic bread so good! Penne arabiata was excellent - just enough spice and sauce - perfect! Rest of group have various pastas and pizzas and all finished leaving empty plates. Also a huge thank you for doing a wee happy birthday for my sister’s 60th birthday, much appreciated. The staff here are very attentive without being intrusive and very friendly. I would definitely recommend this place and when back i would go back. Thank you for an enjoyable evening.
A 5 star gem totally worth the journey!
This was a very pleasant experience for our family today. Simone especially made our Saturday. We will most certainly be frequenting this fabulous establishment. A 5 star gem totally worth the journey!
Great choice for family dinner
Thank you for the great service Simone. Food was great and atmosphere was fantastic. Nice wine too. A DJ to lift up the spirits. We're definitively coming back!
London's Best Restaurants that are most frequently booked by customers of Figo Stratford London
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Appointment
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Figo Stratford London User Reviews & Question Forums
Figo Stratford London Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @Elizabeth A (08/11/2022 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 💣 @CourageousStep69 (11/23/2023 2:48 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 👻 @FlatteredPlant33 (09/13/2023 4:59 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By 🍑 @BraveCloth47 (02/06/2024 2:52 pm)