Didn't seat us until 30 minutes after our 9pm reservation. - Flour + Water San Francisco - Buy Reservations
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🤢 2/5 - Didn't seat us until 30 minutes after our 9pm reservation.
By 👻 @Nick P., 03/15/2024 3:00 am
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That's unacceptable and a terrible way to treat your customers. 15 minutes I totally get. 30 minutes speaks to bad management. A terrible start to the meal, and if I were running a place I would have been deeply apologetic and at least offered a drink on the house. Once we were finally seated at 9:30, our waiter promised he would "take great care of us". Then he promptly disappeared and someone else not responsible for us subbed in so that we could place orders. Then she disappeared as well and a third server took over. Actually hilarious. When we finally ordered, we had three starters that we asked to be spaced out. They then sent them out all at once to rush us. There wasn't even room on the table. The food was ok but not worth being treated like this. It is such a shame because we were very excited to come here. It is deeply difficult for food to overcome the foul mood it puts your customers in when you treat them like that. I'm tempted to give them another shot, but I feel like an apology is in order. This was a real fail at basic hospitality.
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