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Four Seasons Hotel Chicago Tripadvisor Reviews
Latest Reviews On Tripadvisor
30 Reviews
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The best hotel experience I have had in years.
The Four Seasons - Chicago is in a perfect location, recently renovated, and has great food and beverage options. The staff is very friendly and always professional. It was my 4th time staying at this property in the last 3 years and I have never had a negative experience with anything. The spa/gym is world class. I used it every morning for a work out and steam/sauna session. I left a 3 night business trip of long days working and late dinners feeling refreshed because of the amenities and staff.
Be the first to ReplyFamily Fun Trip
We just visited Chicago to take our boys (5 and 3) to a few museums. Our stay at the Four Seasons was wonderful. We received a warm and personal welcome on arrival with Teddy bears for the boys. The pool was a ton of fun and we enjoyed being able to order food and drinks. We received room service one evening and ate at the restaurant on the premises (Adorn) the other night. The hostess at Adorn was a god-send at dinner. Our three year old was understandably tired after our visit to the field museum. The hostess kindly came to our table and asked if there was anything they could do to help. I suggested bringing a dessert menu (even though we hadn’t eaten yet) and she sweetly offered, “I have just the thing.” She brought out a huge ice cream Sunday “on the house” for the boys to share and they also rushed out their entrees so it wouldn’t be dessert only dinner! There were other positives of course but this really stood out. Travel with children can be challenging and it was nice to have the whole staff on our team.
Be the first to ReplyGreat experience
The front desk and concierge staff were courteous and accommodating. The staff in the new restaurant in the lobby was pleasant and aimed to please.We highly recommend the Four Seasons. Last month we stayed at the Peninsula and much prefer the Four Seasons.
Be the first to ReplyA perfect experience and the best nights sleep!
The Four Seasons in Chicago completely exceeded my expectations. My favorite part was the bed! It was the best night sleep and set me up for success for my business meetings. The housekeeping department was incredibly responsive and helped me press my outfits in record time and everyone on property was attentive and friendly. I would love to return with my family as I found this property to perfect for both business and leisure. I saw a fun ice cream cart pull up outside my room for the family staying next to me and I immediately wanted to bring my own kids back just for that experience! By the way, there were young kids staying next to my room and I never heard a peep! The views of the skyline were also perfection and it was such an enjoyable stay. Thank you Four Seasons Chicago!
Be the first to ReplyFirst Class Hotel
Excellent hotel from the accommodations to the wellness and spa, first class experience. The staff is gracious, courteous, thoughtful and professional. I was recognized by name throughout my stay. Housekeeping sought me out personally to thank me for tipping, that was a very pleasant first!
Be the first to ReplyIt’s all in the service
My family enjoyed our stay at the Four Seasons. They were very attentive to guests needs including our little ones. It was great to see the engagement and the staff all the way from the door to the in room service was great. My wife utilized the spa on a few occasions and said the team there was also excellent.
Be the first to ReplyGreat family spot in Chicago
Very welcoming for the kids who were excited about their new toy at check in, the indoor pool, the kids play room and the sweet little crib and teddy for the baby. Location is convenient to Michigan Ave for walking and public transit. The price point is a bit higher but overall we got what we paid for in the good way!
Be the first to ReplyLuxury, comfort, Clean
The Staff make you feel special. From the valet, to front desk to room Service. Christine L, Patricia, Christopher K. help make our stay exceptional My Wife is very picky about cleanliness and typically does not feel comfortable at other hotels but feels comfortable at the four seasons as it is immaculate. Everything about the room is luxury and comfort making it hard to leave the room.
Be the first to ReplyAmazing Property!
This Four Seasons is amazing all around from the staff to the views! Perfect location for Michigan Avenue shopping. Easy to get in and out. Pros: - Amazing top notch staff all around - Very clean and well maintained building - Great views from the rooms of the city / lake (potentially) - Room is quite for being it the heart of the city. They have white noise machines in the room too you can use - On site bar and restaurant had amazing food and service - Great location Cons: -None I really enjoyed our stay and look forward to coming back again!
Be the first to ReplySweet Home Chicago
Without a doubt there Four Seasons delivered a great experience and stay for the family and I. From a corner suite on an upper floor we had great views of the city and the lake, even though it was overcast weather for most the trip. The Four Seasons delivers on the smallest of details that make a stay with them the highlight of our trips to visit our original home of Chicago.
Be the first to ReplyMarch 2024 Four Seasons Chicago Stay - Exceptional
I recently had the pleasure of staying at the Four Seasons Hotel Chicago. The staff was the highlight of the stay, particularly for how they handled all the details of the stay. From check-in to check-out, the staff was friendly and efficient, making sure that everything went smoothly. They went out of their way to anticipate my needs and were always available to answer my questions. I would definitely stay there again.
Be the first to ReplyTop Flight Hotel with a great location and staff
We had a wonderful trip to Chicago, and our stay at the Four Seasons Hotel was a major reason for it. From our arrival to departure we couldn't have asked for more. The staff were pleasant and helpful. The room was clean and comfortable (bordering on plush), and it had an incomparable view. It's conveniently located to great shopping, fine dining of all sorts, parks, the Lakefront, etc. The Front Desk and Concierge are invaluable resources to help you plan an enjoyable visit.
Be the first to ReplyFour Seasons Chicago continues to provide Top Level Service, Staff and Product
From reservations to concierge to Hotel Manager to Bar Tender and Staff this hotel is 5 star for service, friendliness, knowledgable staff who take genuine care and concern for their customers. Toni began our experience by correcting a reservation error we made and could not undo costing us thousands of dollars. Toni identified the problem and recalled a prior conversation we had months before and went out of her way to not only get our money refunded but to find a better value and room for our family needs. Chris Kelly was an exceptional Manager and greeted us upon arrival and throughout our stay and researched our family and educated himself with our history with Four Seasons to ensure continuity in service and top level quality that we have become accustomed to having only stayed at Four Seasons Hotels. It reinforced our decision that only Four Seasons knows how to service with well trained educated staff and provide a top tier product. Anita Marshall and Family
Be the first to ReplyExcellent stay
Excellent stay at this wonderful hotel. The staff is extremely helpful and friendly, and they made my stay totally enjoyable. This is my third time staying at this Four Seasons location. I highly recommend this hotel. Clean, comfortable, quiet, excellent amenities, close to Chicago landmarks, and beautiful, scenic view of Lake Michigan directly out my window.
Be the first to ReplyGo ahead and treat yourself! You are worth it!
We decided to splurge and stay at Four Seasons to attend a special event in the area. It was worth the extra $$ spent! Our taxi from O’ Hare was a blessing during busy traffic and a nice price. We didn’t have to pay for parking downtown and could walk easily to all the attractions we wanted. The hotel staff were very gracious and friendly. We recommend this place for a pampered Chicago getaway.
Be the first to ReplyAmazing service
Absolutely amazing service. I stayed there once and now I stay there every time I go to Chicago. Everyone is very pleasant to interact with and seems to be happy to work there. You can definitely feel the attention to details and how much they go out of their way to help their guests.
Be the first to ReplyGreat Trip at Four Seasons Chicago!
We went for a long weekend to enjoy some family time and stayed here for with our three children in connecting rooms. Everything was really perfect from the moment we arrived to our departure. A few highlights. 1. We arrived early and thanks to our travel advisor, she got us an early check-in so we were checked in and enjoying Chicago by noon! 2. We had a great welcome amenity, tailored for us and somethings especially for the kids. 3. Rooms were spacious, clean, modern (all of what you would expect from a Four Seasons). 4. Location was GREAT 5. We were able to have breakfast in our room every day, for free, thanks to our travel advisor, she always arranges this when we book a Four Seasons. 6. To make the most of the day on our last day, we were able to keep our rooms until 3PM which was perfect so we didn't have to rush out on Sunday but got to enjoy almost a full day there. It was really a perfect trip! A special shout out to Beth at Destination Dreams Unlmited, beth@ddutravel.com for the wonderful weekend!
Be the first to ReplyThe best place you can stay in Chicago.
The Four Seasons Chicago is our go to place to stay. Our daughter goes to school in the city so we try to see her once a month. We stay at this property for the following reasons: 1. Commitment to service is second to none. (I am privileged to travel the world for business and pleasure so I know how service impacts me and its importance). 2. From the team members on the street to those working in the main lobby, customer service, a smile and treating me like I’m the most important guest is the prevailing attitude. 3. The quality of the room. I’m so grateful that the most standard room is well appointed and maintained. The team in the rooms allocation committee have been so kind and generous to me. This past weekend in a very full hotel I was upgraded to an amazing suite! ( allow me to share a secret, introduce yourself. Give the team a chance to know you). 4. We’ve stayed at many of the Four seasons worldwide. This particular property feels like home. So in sum, the hotel is exceeds our expectations. In today’s hospitality industry it is the best luxury perk you can hope for.
Be the first to ReplyThe suite was amazing
I’m not sold on the newish concept that the Four Seasons adopted (deejay playing dance type music, etc.), but I looked past that because the high floor suite with ridiculously stunning views and creature comforts put this couple in zen mode to the point that we psychologically escaped from the world for a few days. It was awesome. The room was ginormous and quiet with a separate living area. The large bedroom with king sized bed absorbed our tired bodies and sent us into a peaceful and relaxed night of sleep. Highly recommended.
Be the first to ReplyA Wintery Weekend in Chicago.
We were in Chicago for a series of receptions around a friend's 60th birthday. Four Seasons Hotels are some of our favorite places to stay and the Chicago Four Seasons easily met our high expectations with a greaat location, very good amenities and welcoming staff. We arrived very early in the day, exxpecting to wait for a few hours for our suite. However, Mason, at check-in, kindly checked us into our room immediately. We found the front desk equally accommodating three days later for a late check-out. The suite was very pleasant and super clean. The bed was extremely comfortable with lovely linens. We enjoyed an excellent breakfast and evening cocktails in the Acorn restaurant with attentive and friendly bar and wait staff. The spa, pool and gym are very nice, albeit the pool/hot-tub needing greater supervision with so maany children staying at the hotel over the long weekend (President's Day). We look forward to returning to the hotel on our next visit to Chicago.
Be the first to ReplyGreat Experience, As Always
My family and I had a phenomenal experience earlier this month at Four Seasons Chicago, as always. The restaurant, bar, concierge and front staff made us feel incredibly welcome. No issues whatsoever. Can’t wait to return once the pool and spa renovations are complete.
Be the first to ReplyBest Staff EVER!!!
We recently stayed in Chicago at the Four Seasons Hotel and it was amazing! The level of service is exceptional in every department. We were greeted at the curb by the friendly and professional first impressions team (aka bell/valet team). We took advantage of the secured parking garage on site. Valet service is worth the price - you get your car by just snapping the QR code. So convenient!! One we made our way up to the 7th floor front desk / guest services lobby area, we were greeted by stunning foyer flowers and seasonal decorations. The lobby is bright and beautiful! Tip: Check out the art installation near the front desk where they have photos of some of the world's most amazing libraries. The lobby lounge is inviting with couches and comfy chairs - a nice place to people watch or browse some of the Chicago coffee table books. If you need a snack or beverage upon arrival, just east of the front desk is the beautiful bar. Crystal chandeliers anchor the bar and the restaurant, providing the perfect spot to grab a bite. Highly recommend the chicken wings. SO tasty. Also delish is the wagyu potstickers. The bar has an extensive list of spirits and the bartenders are super talented. When we visited, I could not decide on a drink so I picked the base and the bartender made a custom cocktail. So good!! I loved how the team customized my vision. We did have several meals in the hotel restaurant, Adorn. For breakfast, the French toast is a winner. We can also recommend the Avocado toast and pancakes. Kids are always treated like rock stars and have a good selection of appropriately sized items from which to choose. Everything is always fresh and just like at the bar, if you have a certain preference, the team accommodates. You get the feeling they want you to have things just the way you like them! For dinner, the flash fried Brussels sprouts are outstanding with a nice Thai glaze. We also had the beef short rib which is a must - while also being photo worthy. Ask about the private dining area where you can reserve a table for 6-8. The personalized attention and quiet space is perfect for a family gathering or a romantic dinner. We used it for both and its luxurious! Another great reason we chose the Four Seasons is the ability to set our travel/room preferences and the staff makes sure everything is perfect upon our arrival. Highly recommend requesting a lake view suite. So nice to wake up to the sunrise. One of the very best features of Four Seasons Hotels is the app. You have everything, even your room key, on the app. You can chat with the hotel staff to make requests or ask questions. It's so convenient to order room service or have laundry picked up - right from the convenience of your phone. I used the app to book spa appointments as well as find nearby shopping. In the spa, I booked the Lakefront facial - Tip: splurge on the 80 min which gets you basically a massage and a facial all in one service. After service, you can use the dry sauna or steam room. The pool and fitness center are adjacent to the spa and adds to what can become a day long pampering getaway. They have showers and everything you need to get ready after your service so you don't have to go back to your room if you prefer. In case you do want to return to your room, the spa is located above the lobby so it is easy to go from spa to your room in privacy. Overall, the hotel beauty, restaurant, spa and other amenities do make the property spectacular but we love the people the most. The staff - everyone from guest services to housekeeping - are just the most friendly and accommodating professionals. They bring first class service to every detail, no matter how small the ask. Sometimes they even know what is needed before it is requested. Whatever you need from tours to reservations in the city, guest services are the absolute best! Pro team all the way! Highly recommend this property!
Be the first to ReplyGreat Windy City Hotel
Four Seasons Chicago is perfectly located, has modern and comfortable rooms, and competent, courteous and professional staff. They go out of their way to make you feel welcome and cared for. The restaurant Adorn is beautiful, has a very nice menu, and excellent food. We look forward to visiting soon, and they made our college student feel special.
Be the first to ReplyService perfections
For years I have gone between the Ritz and the Four Seasons. Lately the Ritz has forgotten what exceptional service means. Luckily, the Four Seasons Chicago gets it right. My room key was given to me by a great door person upon arrival. Email communication was perfect. The room was exceptional. Overall, a great reminder that if you care about customer service and care, this is THE place to stay
Be the first to ReplyJewel of Chicago
“Check in was fantastic- Ally was great and really stood out to me. It was great to start my experience with her. Adorn dinner was great- the new menu is is something I can see myself enjoying several times a week. Will be back!” Overall the staff was incredible and eager to help.
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