Was really excited to try this place and though the food - Francie - Buy Reservations
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😒 3/5 - Was really excited to try this place and though the food
By 👻 @Lina C., 07/23/2022 3:00 am
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Was really excited to try this place and though the food was great, the service and wait time for the food really fell short. I had a reservation for 8:45pm but ran about 15 minutes late due to unforeseen traffic and called ahead to let them know. Like most restaurants they were very understanding and informed us it would be ok as they had a 15 minute grace period which is standard. Our server took our water and drink order right away but took about 20 minutes to come back and take our food order. It took almost an hour for our starters to come out and over an hour for our 2 pastas to come out. Our server and management never came out to check up on us or apologize for the delay and we had to put in quite the effort to flag them down to ask what was going on. They apologized for the delay saying they were backed up and comped two drinks for the delay. By the time our main course came out it was 2 hours after we had arrived (you can confirm from the time stamps of my pictures from the first menu picture to the picture of the duck). The duck, bomboloni, duck papparadelli & twice cooked French fries were must orders for us. The oysters, rigatoni and soufflé cakes were just OK. Nothing we had was bad. All in all the food was really great but the service and wait time and friendliness of the management team was lacking. We left a 20% tip on top of our $300+ despite the long wait but for a Michelin star we expected better. Comping 2 drinks for a wait that long and for how much we ordered does not seem as gracious as the management team made it. Definitely worth a try for the food but just make sure to expect a 2+ hour experience.
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