So I'm really not the type to leave a review for - Freemans New York - Buy Reservations
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🤢 2/5 - So I'm really not the type to leave a review for
By 👻 @Ethan C., 12/10/2021 3:00 am
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So I'm really not the type to leave a review for restaurants but literally... I hosted a work holiday dinner here and the experience had room for LOTS of improvement. So get this; we made a reservation for 7pm over a week in advance and were so excited for the date to come around. We arrived 7 minutes late to our reservation which we were very apologetic for, but the Host & Hostess at the door from the moment we stepped in were being catty, dismissive, and just down right bullies. They were rolling their eyes, whispering things to each other, literally like mean girls in HS. All of the guests for our reservation finally arrive and I let them know we are ready to sit down. The hostess tells me that they're really busy, have lots of reservations, and that we needed to wait 10-15 mins longer - which keep in mind WE had a reservation and it was for 7:00pm and at this point it's like 7:30. I let the hostess know this for the third time and she tells me that even if she did seat us, that no one would come and help us for "a long time". Fast forward a few mins and she reluctantly lets us sit at our table. Our server was lovely, food was hearty, atmosphere was cute, but here's where it gets worse. Later in the dinner one of our other coworkers who thought they weren't going to make it stopped by to say hello, but was bullied by the two people at the host stand beforehand. The female host comes up to our table and tells us this "I heard you have a friend who just got here and I just wanted to let y'all know that she's not allowed to sit down. She can come say hi and that's it." But we had three extra chairs at our table so there was more than enough space for her with little to no effort from the staff. My boss tried to respond but the hostess immediately rolled her eyes, turns away and doesn't give us the chance. My boss walks up to the host stand to ask what's going on and they give her the cold shoulder. The host, hostess, AND the manager would not look at my boss, and when she asked if the final member of our party could simply sit and not order any food, they all looked at each other and finally agreed it would be ok. The late arriving coworker when she came to say hi looked obviously shook up from the interaction at the door and the rest of us are just so shocked and confused. Even though we were vibing and enjoying the food, the people at the host stand put a damper on our entire evening and ruined the entire experience for everyone attending. Also another thing is that our entire table works in the customer service industry so we know what it's like being in a fast paced atmosphere with a lot going on but this is just not okay. It's not cute to be mean
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