AppointmentTrader FAQ - Fuego by Mana North Miami Beach - Buy Reservations
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Fuego by Mana North Miami Beach Reviews from The Last Year
WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD!
WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD! Speaking with the manager Marco was an ABSOLUTE NIGHTMARE! My wife and I got food poisoning after receiving our Chicken and Meat just 2 minutes after placing our order. This clearly means that the food was pre-cooked and left out, compromising its freshness and safety. I complained about the food poisoning, which occurred the following day, and Marco admitted that due to their high volume of orders, they do pre-cook the food. However, he insisted that I was the ONLY person who had ever reported food poisoning from their restaurant. Furthermore, he kept ARGUING with me, claiming that food poisoning symptoms only appear after 3 days, essentially accusing me of LYING. According to him, the customer is always WRONG. Since reading other comments about Fuego, I’ve realized they spread this misinformation to other customers who complain. Therefore, I’ve attached here information from the CDC.gov, which clearly states that symptoms can appear anywhere from 30 minutes to 8 hours after eating contaminated food. It’s alarming that Fuego has a manager who not only disregards customer complaints but also poses as a medical expert, spreading FALSE CLAIMS to customers. I have NEVER experienced such disregard and blatant disrespect from a restaurant. Their policy seems to be “we are right, and the customer is always wrong.” This has been my WORST EXPERIENCE with restaurants in Miami. They don’t even deserve the 1 star I’m forced to give.
***PLEASE show the video! I didn't eat your disgusting
***PLEASE show the video! I didn't eat your disgusting food! You are a liar, and a bully, and are just enjoying writing nasty comments to people who leave you a bad review like it's a joke. SHAME on you. FOOD POISONING following a meal at Fuego, I reached out to the general manager, Marco. He was extremely combative saying it was impossible we were sick because it takes 3 days, and we were sick the next day. Anyone who had ever had food poisoning knows this is BS... I have over a decade of experience in the restaurant industry, and I know that customer feedback, especially regarding health issues, should be taken seriously. Fuego has become a cheap restaurant, serving only reheated meals, and disregarding the safety and care of their patrons. I will report this matter to the Florida Department of Business and Professional Regulation. While kitchen errors are forgivable, mistreating a sick customer is inexcusable.
WARNING: Dine at Fuego at Your Own Risk! Attention all:
WARNING: Dine at Fuego at Your Own Risk! Attention all: Fuego, led by Mark V Aquinin, stands as a stark emblem of how not to run a restaurant. Beyond the dire service lies a deeper issue: the food quality, which is abysmal at best. Overpriced and underwhelming, the dishes serve as a painful reminder that not all dining experiences are worth the adventure. What's worse, any critique of the culinary disasters served here is met with disdain by the owner himself. Mark V Aquinin's replies to negative feedback are a showcase of neglect and disrespect, offering a window into the establishment's disregard for customer satisfaction. Before you decide to dine at Fuego, do yourself a favor and read the owner's responses to unhappy customers. You'll find that the only thing more disappointing than the food is the contempt with which diners' concerns are treated. Proceed with caution: Fuego is a lesson in disappointment, where your palate and wallet will both leave unsatisfied.
WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH
WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD! Speaking with the manager Marco was an ABSOLUTE NIGHTMARE! My wife and I got food poisoning after receiving our Chicken and Meat just 2 minutes after placing our order. This clearly means that the food was pre-cooked and left out, compromising its freshness and safety. I complained about the food poisoning, which occurred the following day, and Marco admitted that due to their high volume of orders, they do pre-cook the food. However, he insisted that I was the ONLY person who had ever reported food poisoning from their restaurant. Furthermore, he kept ARGUING with me, claiming that food poisoning symptoms only appear after 3 days, essentially accusing me of LYING. According to him, the customer is always WRONG. Since reading other comments about Fuego, I've realized they spread this misinformation to other customers who complain. Therefore, I've attached here information from the CDC.gov, which clearly states that symptoms can appear anywhere from 30 minutes to 8 hours after eating contaminated food. It's alarming that Fuego has a manager who not only disregards customer complaints but also poses as a medical expert, spreading FALSE CLAIMS to customers. I have NEVER experienced such disregard and blatant disrespect from a restaurant. Their policy seems to be "we are right, and the customer is always wrong." This has been my WORST EXPERIENCE with restaurants in Miami. They don't even deserve the 1 star I'm forced to give.
Meat meat meat
The BBQ platter is great for two to share. Friendly staff. Good deserts. Good for big parties as it’s big. Plenty of parking.
Incredible! In town from Los Angeles and my husband said it
Incredible! In town from Los Angeles and my husband said it was the best steak he has ever had. Service was excellent and they really make it fun if you are celebrating a birthday. Hands down an amazing kosher restaurant. A bit pricey but worth every penny.
The prices are pretty high, but the food is fire.
I don't care what you get, you have to tell them that it is your birthday, they make a whole crazy party. WHAT A VIBE. SO much fun. we came, they got us a table quickly and we enjoyed our food to the very last bit. Very highly recommended
Great service and fun vibe.
Our waiter was super nice and attentive and made for a pleasant experience. Food was just OK. We got the pastrami egg rolls and BBQ wings to start. The filling and sauce for the pastrami egg rolls was excellent but I expected the wrapper to be much crispier for an egg roll. The BBQ wings were probably the best thing we had that night, crispy, tender and flavorful. My daughter got a kids burger and the fries were great burger was a bit dry. I got salmon for my main, which was cooked well and came with a nice sauce. Crème brûlée for dessert which was ok. Nice flavor but had a weird film underneath the brûlée topping so the texture was off. It's fun for the experience but not somewhere that would be at the top of my list for my next trip to Miami
The food is phenomenal.
The service is great. Nice ambiance. If you are planning on going out to eat there make reservations in advance the place can be jammed some times
Perfect kosher restaurant The Stake is very high level
Perfect kosher restaurant The Stake is very high level 420z Slade is grate Highly recommended restaurant
Something serious happened here yesterday.
We were a party of 5 this included my 3 year old son. When we sat down to order I explained to the waiter that my son has allergies to sesame and eggs. I asked if it was possible to order chicken skewers and white rice and sliced cucumbers for him. He said yes. I emphasized to please let the chef know of his allergies and the waiter told me not to worry. Of course i trusted him which I shouldn't have. 20 minutes into eating his food I noticed him start to itch his face. The place was to dark for me to actually see anything so i grabbed him and ran outside to the light and his face was full of hives. His mouth covered in hives. My husband was outside at the time and i yelled to him we have to get medicine. I do carry an epi pen but he wasn't wheezing at the time just really red and hives all over. Our 2 friends that were with us stayed at the table. We ran next door to the market and bought medicine at winn dixie. They called 911 and we waited for a paramedic. They came within 6 minutes. This is not something that should ever happen to anyone else.. I am so traumatized. I will never take my son to another restaurant again.. I called our friends and told them what was going on. They told the waiter and a supervisor. They asked if we called 911 on our own. Thats all they cared about is their liability. They charged them for the service $500.00. My husband and i were is shock. I emailed them and called them over 20 times and have yet to hear from anyone. They did not come out to check on us they did not ask anyone anything. Please please please if anyone has allergies do not eat at this restaurant because they obviously dont care and its unfortunate because people can lose their lives. Thank Gd my son is ok now but the trauma that we all went through was horrible. He is only 3 years old. Fuego should be ashamed of themselves for not even trying to see if he was ok. And be ashamed of yourself for charging us after what you put us through. Be very ashamed of ignoring my calls and email. Pathetic
Became too much of a factory and getting you out as fast as
Became too much of a factory and getting you out as fast as possible . The waiter argued with us about an item we didn't order and was extremely pushy . Not the same place as it was in the past. If you want to spend a lot and not receive service , this is your spot
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AppointmentTrader FAQ
Questions and Answers around the platform.
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888 Questions
580 Answers |
Ask a question about AT |
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Virtual Name & Email on reservation
Hi Community,
I am new to this site and just recently bought a reservation here. I noticed that on the reservation page, it is booked under a random name and a virtual email address.
I can't find any button to change either the name or the email for this reservation I bought. So, should I just say that random name when I arrived at the restaurant? Not really sure about the procedures.
Best
Can you book private clubs ?
I put a bid in for 5 Hertford street but wasnt sure if they work w Appointmemt trader...anyone know? thanks
Give the best answerHow do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answerHow do I get my money back for a failed reservation?
Bought a reservation for a party of 6 and I was told they called and let the person know that they can only do a part for 5. Couldn’t do the reservation.
Give the best answer