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Gibsons Bar & Steakhouse Chicago Tripadvisor Reviews
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35 Reviews
0 Replys |
Gibsons care more about themselves than the customer
I have been coming to Chicago for over 15 years and always go to Gibsons when I’m in town. After tonight’s experience it will be a long time before I’m back again. Had a 7pm reservation and requested to be seated in the main dining room. They made me wait in a very crowed bar and then put us in the porch area and not the main dining room. To me the staff has lost its customer service value. They tell you how great they are and deliver less and charge more. Meal was average and to treat a repeat customer as if they don’t need/want you is a terrible feeling. Needless to say between not listening to my request, putting us in a packed bar for over 45 minutes and then not honoring my request is terrible customer service. We had to ask our waiter 2-3 times for items we requested. Food was good, not great. Service was average at best. I think Gibsons will be losing more customers as friends mentioned similar experiences. Gibsons has lost sight of no customers equals no business. It’s the beginning of the end for Gibsons.
Be the first to ReplyGibson’s Yummmm
The best entres for the night were the ribeye steak, the filet mignon and the Chilean Sea Bass. We all had the house salad and their dressings are all homemade and were absolutely delicious. We also had sides of mushrooms, asparagus, brussel sprouts and double baked potato. The portions are really large and we had so much to take home it looked like we had been grocery shoppping! If you don’t want leftovers, I recommend splitting a meal. Great, attentive service and wonderful meal. https://www.tripadvisor.com/ShowUserReviews-g35805-d455964-r941338679-Gibsons_Bar_Steakhouse-Chicago_Illinois.html#
Be the first to ReplyNot as good anymore
It was for more than 20 years the top spot for steaks. It is not anymore. The pricy steaks are average and mostly burnt. The wine list lost a lot of good ones from the past and is mostly overpriced. We paid 180 dollars for a wine that cost you at most 20 dollars in Europe for that quality. We will go somewhere else after being loyal for more than 20 years.
Be the first to ReplyFilet is flat like a Sirloin and not thick and Juicy like they use to be. Never go back again. Too bad !
Gibsons has gone Downhill believe me. I ordered a Filet Mignon. When I received it I thought they gave me the wrong Steak since it was not thick but thin and not Tender like they use to be. I thought it was a Sirloin? Believe me I think it was. I complained to three people and they all said that even though it was thin it was flat and larger around and weighed the same. What sort of Customer Service us that. I have been going for many years taking Customers out during The National Restaurant Show. Not this year or future years.
Be the first to ReplyOvercrodwed, slow service
We came here for a special anniversary dinner. We had reservations, 8pm. the place was extremely crowded and after waiting to see a hostess we waited a few minutes and we were seated at a booth right when you walk in, hardly a nice spot , it was a booth where everyone has to pass by you. The noise level was crazy and we elected to wait for a better table. We sat finally in a 2 seater table in the corner, more quiet. The tables are right next to one another, the servers have multiple tables and wait times can be more than what one expects from a high end restaurant. Nothing special here if your celebrating anything, go elsewhere if your expecting more.
Be the first to ReplyVery good but get seated downstairs
We were seated upstairs which was nice but not as classy as downstairs. Service was outstanding. Prime rib was very good. If you are there on Friday go for the lobster bisque. Only concern was we felt rushed the bread was pulled and soup out in 10 min.
Be the first to ReplyAnyone with a physical disability be ware
This is our normal go to restaurant for lunch my review is based on management not on the food which is excellent though overpriced nor the service which is always decent. For some reason in the last yr or so Gibsons has chosen to lock their front door entrance forcing people to only use the revolving door so anyone who is handicapped cannot enter not only have they locked the front door entrance they also put objects in front of the front door so that even if someone from the inside opens the door you cannot enter because they only want everyone using the revolving doors. I have spoken 5 separate times to management about this and that's it's unfair to discriminate against people who are not able bodied. Today we dined here for lunch and had to knock for a very long time and very loudly before someone heard us and unlocked the door so we could enter. This is clearly a violation of the ADA. After months of trying to get them to please accommodate my disabled daughter I finally contacted the city who will be sending an inspector out there. It's a shame that a restaurant known for its hospitality would treat individuals like this
Be the first to ReplyExcellent experience!
Gibsons was recommended to me by multiple people. I almost didn’t stay because the bar was so busy I didn’t think I would be able to find a spot. But when I did I was greeted by Mark, the bartender who has been there for decades. What a joy! He was so engaging and welcoming! The food was great, the atmosphere is lively and most of all the staff is outstanding! So glad I made a point of visiting this Chicago staple!
Be the first to ReplyBest steak house ever!
This place easily took the cake for the best steak house I’ve ever been to. Out waiter was Michael, and he is the MAN! I had never had an oyster so naturally I order one, and he gave me the whole run down and process to eat one (absolutely loved the oyster by the way). We were a group of 5 and naturally we all wanted slightly different things, but my man Michael suggested that we get the 48oz porterhouse and the 32oz tomahawk which is what we did, and oh my god they were some of the best cuts of meat I’ve put into my mouth. The tomahawk was to die for! Overall I’d rate an easy 8/5, if I lived anywhere near Chicago and also wasn’t a broke college student I’d 100% come again!
Be the first to ReplyGreat food and service
Mazanaga was wonderful. Helped with accommodations on the menu. Great food and great service. We loved the atmosphere as well!
Be the first to ReplyGreat experience for few ⭐️⭐️⭐️⭐️⭐️
Everything we eat was delicious. The customer service was excellent and very friendly . It’s was very expensive but for one of the best restaurants in Chicago it worth every dollar !
Be the first to ReplyMust do for steak lovers.
We were a party of 10 on a busy Monday night in January. We had the most amazing experience, the food was delicious, service was white glove and what brought it to the next level was our amazing service team led by Elvis!!!! We were in town for a hard cider convention, from New York. Elvis made sure our experience was perfection. Don’t sleep on this restaurant - or the desserts. I wish I could travel home with the macadamia bomb dessert. It’s what sweet dreams are made of. Lastly, their season salt is delicious. So happy I was able to bring some home !
Be the first to ReplyFANTASTIC
Dinner was SO good. It was my partners bday and we had a great time. Steak was amazing, wine selection was fabulous, and our server was super knowledgeable and took great care of us!!
Be the first to ReplyGreat cocktails and very good steaks
Overall excellent dining experience and value. Manhattans and Negronis were perfectly made. The blue cheese dressing was delicious, but the salad mostly white iceberg lettuce with two grape tomatoes. WR’s Chicago Cut was very good, highly recommend that. The double baked potato was outstanding, the best I’ve ever had. The asparagus were just okay. The wine selection is excellent. Service was outstanding. Would definitely return next time I am in Chicago.
Be the first to ReplyWhat is this place?!?! Wow!! Amazing! Must go!!
This is place is a must!! One of the best filets I’ve ever had!! 7 oz filet mignon was cooked (medium) perfectly and I could literally cut it with my fork. Wow! You can’t go wrong with this place. It’s worth the price!!
Be the first to ReplyAverage food at above average prices.
We ordered the chicken, the ribs and an enormous carrot cake. Everything was a little dry. On receiving the hefty check my wife and I were surprised by this new trend you now find in almost all restaurants in the US where they “suggest” you leave a certain percentage as a tip. The "suggestion" begins at 18 or 20 percent and goes up to nearly 30 percent. A 15% tip is evidently no longer satisfactory. In most countries service is usually included in the price, as is tax, so the check is the sum of the prices listed on the menu. Interesting concept, right? Anyway, I asked the waiter to add 20% and he answered “no problem". This was a huge relief for me as I had feared that paying him thirty dollars for four visits to our table might have caused a problem. One last thing, what happened to serving cocktails in a cocktail glass?
Be the first to ReplyChicago Institution and nice venue with great service. Steaks were average though.
Was in Chicago for a work trip and looking for a top steak house. Gibsons was around the corner from the Waldorf Astoria so decided to try it out. Steak was average - not very tender and a bit over cooked for a medium rare. Service was excellent though and very attentive - special call out to Olivia who looked after my table. Overall, decent steak house and clearly a well known Chicago institution, but I still prefer Luger’s in Brooklyn and Barclay Prime in Philadelphia in terms of food.
Be the first to ReplySea bass or halibut?
Lunch at the bar, we ordered baby back ribs with fries (delicious) and a grilled sea bass. Maybe our mistake as the menu didn’t have the grilled option, but what we received was resembling a slice of halibut barely cooked rather than a sea bass filet. We send it back to the kitchen, and we appreciated that not one, but two managers arrived apologizing, and even offered us a cup of shrimps on ice free of charge. Thank you. But…. The kitchen should never send out a raw (or partially cooked) fish. It potentially dangerous to your health, and a sea bass filet has a pretti distinctive shape… Certainly admitting the mistake was appreciated and it’s quite rare nowadays. Good client attention.
Be the first to ReplySo much fun!
Great food not the place for a quiet night out. Crowded and fun! Not your typical stuffy steakhouse!
Be the first to ReplyGreat classic Chicago steakhouse
I went to Gibson’s in search of an old school classic Chicago steakhouse. Who knew that it would be such a party? The food is outstanding, the ambience, the decor, lighting, and ample room are also pluses. But the service! Elvis is a gem! The hostesses, the bus staff, even the restroom attendant went above and beyond to make this much more than a steak dinner! I honestly never expected this much of a great evening! Would never return to Chicago without a Gibson’s reservation- it’s worth every penny! Delicious and delightful!
Be the first to ReplyAnniversary Dinner To Remember
Carl as always is both an excellent waiter who has been there over 20 years but entertaining as well. Made our anniversary dinner a hit
Be the first to ReplyEarly Anniversary made memorable!
Food was amazing and the service could not have been better. Our server Matthew clearly knew his “steaks” and made our early anniversary dinner very special. This will be a must go anytime we return to Chicago
Be the first to ReplySkip it….
My family was looking forward to a night at a steakhouse and this was beyond disappointing. We were in and out in under an hour. Our entrees were served while we were still eating our salads. We ordered cocktails but food served so quickly we didn’t even get a chance to order wine with dinner. Steak was grossly over cooked. I sent it back and replacement dish was not much better. All the steaks were much too salty. One entree was comped but overall this was a waste of our time and money and put a damper on our first night of vacation.
Be the first to ReplyDo not deserve their reputation
This place is one of these required must visits for steak in Chicago. But I have had better. Our server was nice and did his best. But a medium cooked steak cannot be cold inside. This was the general trend here. The kitchen obviously did not care about What they did, and it showed
Be the first to ReplyGibsons Best Steaks and Location !!!
The Steaks at Gibsons are fantastic, Double baked potato very delicious. The drinks and wine list very good. Karl our server was very professional and entertaining.
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