Never ate there— rude staff locked us outside - Goose & Gander St. Helena - Buy Reservations
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🤮 1/5 - Never ate there— rude staff locked us outside
By 👻 @Andy G, 03/13/2022 4:00 am
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My wife and I had a reservation for 4:30 PM on March 12th. Our first night in the Napa area. Reservation was early because we just traveled from the east coast and were a little screwed up on the time. Got to the restaurant at 4:25 PM. Door was locked. Young lady came to the door and said we don’t open until 4:30. I said well, we have a 4:30 reservation can we… she interrupted— good—come back then. Then re-locked the door. This isn’t freaking McDonalds. You guys sell $60 steak. How about—come in have a drink, or come in, have a seat. Don’t lock your guests outside where it was starting to get cold because they were 5 minutes early. Incredibly rude. My wife and I said no way we are going to patronize this place and jumped on the opentable app, canceled our reservation and made another at The Market around the corner who had availability at 4:45. Walked over there and was greeted by happy, smiling staff. Food was awesome and waiter was fantastic. Screw you, Goose and Gander. Learn how to treat customers.
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