I was excited to try Gracias Madre, but it ended up being a - Gracias Madre Newport Beach - Buy Reservations
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🤢 2/5 - I was excited to try Gracias Madre, but it ended up being a
By 👻 @Samantha I., 03/24/2023 3:00 am
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I was excited to try Gracias Madre, but it ended up being a disappointing experience. Here's why: a friend of mine arranged a group dinner. She has celiac disease (is gluten-free), but had eaten here before and knew safe options were available. The queso fundido, guac, and salsas were fine and I really liked the thin, crispy chips (she had veggies to dip separately). Everyone ordered, had drinks, etc. and just before our entrees were served, she was told that the taco she ordered may be contaminated with an area they make gluten products on. Therefore, she had to cancel it. To add salt to the wound, she asked for a small side of queso for the grilled vegetables (the only thing she could eat) and was told they can't give small sides of it. To not be able to make this small request possible or make an exception after someone who has an allergy is told she can't eat what she ordered (even though she was told it was gluten-free safe before ordering) is poor business and customer service. The irony is that she was the one that brought our party here - had we known otherwise, we definitely would've gone elsewhere. Again, she had eaten here before so perhaps the chef or staff was different or more accommodating last time, but there are even gluten-free symbols on the menu which apparently are not to be trusted. I will say the crunch wrap was delicious and much larger than I was expecting. The burrito and tropical bowl seemed popular, although the Pozole and burger were not very preferred. The mushroom taco went uneaten because it was not liked. We had asked for more chips but they never came and the prices for almost every drink and entree are close to $20. All this considered, in addition to pretty slow service, I would not want to return or recommend this restaurant to others.
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