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Granger and Co London Tripadvisor Reviews
Latest Reviews On Tripadvisor
40 Reviews
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Granger and Co. 74%
Food 3/5 Average but makes sense Drink 4/5 Good cocktails Service 4/5 Ambience 4/5 Makes sense the target Price 3,5/5 Not too expensive Total 18,5/25 (74%)
Be the first to ReplyFantastic place and great food
Amazing food. We had the avocado on dusty knuckle sourdough and I couldn’t fault it. Coffee was also one of the best around. Our host Travis made the experience 11/10. Would definitely recommend
Be the first to ReplyPuding
I went there for their delicious food with my friend and my dog, the waiter whose name was Travis was very welcoming to all of us. He asked if my dog was an “emotional support” dog in order to be able let him in, because normally they don’t allow dogs inside but when i showed the proof he let us in to our table and was very welcoming. Everyone who was working there was lovely. My friend who was visiting London for the first time had a great experience because of the food, atmosphere and especially the friendly staff. Thank you
Be the first to ReplyDismal Dining: A Disheartening Encounter at Granger.
My recent dining experience at this establishment on a Sunday morning was regrettably far from satisfactory. The individual in charge of managing the queue exhibited a notable lack of hospitality, directing us to relocate with a brusqueness that left much to be desired. In a tone that could only be described as discourteous, he emphatically instructed us to step away from the entrance, deeming it necessary to declare, "This is a restaurant, not a zoo." To be candid, the encounter was not only surprising but also deeply disappointing, particularly considering I was accompanied by my two children and my brother. The unwarranted rudeness in what should have been a welcoming setting cast a shadow over the entire dining experience. Furthermore, the impact of such treatment extended beyond the initial encounter. It fostered an atmosphere of discomfort and unease, prompting second thoughts about whether this establishment truly values its patrons. The ethos of a restaurant extends beyond the menu; it encompasses the entire customer experience, from the moment one steps in until the final farewell. The incident with the queue organizer reflected poorly on the overall ambiance of the restaurant, and it's disheartening to see such a lack of courtesy tarnishing what could have been an enjoyable meal. It's essential for a dining establishment to cultivate an environment where patrons feel not only satiated by the food but also welcomed and appreciated. Regrettably, based on this encounter, I find it challenging to recommend this restaurant to others. The essence of a dining experience lies not only in the culinary offerings but also in the respectful and considerate treatment of patrons. It is my sincere hope that this feedback serves as a catalyst for positive change in the establishment's approach to customer service.
Be the first to ReplyThe best brunch spot in NH!
The most popular spot for brunch in Notting Hill and for good reason! Lovely food, gorgeous venue and great staff. Big shout out to the GM Adam and server Tony who were both top notch during my visit! Will be back for sure.
Be the first to ReplyLoved
Loved this place and Travis looked after us so well. Food was delicious and the blankets helped us outside. We will be back if we can get Travis again
Be the first to ReplyGranger and Co. is awesome
We had Faton as our waiter and he was so funny and attentive. Great great food and atmosphere. 10/10 would come again!! Get the sour bread toast and ricatta hotcakes.
Be the first to ReplyWonderful staff, great atmosphere
My friend and I called in without a reservation on a very busy lunchtime service. We sat at the bar for a while and then they kindly found us a table. Every single member of staff treated us amazingly well. With efficiency, friendliness and good humour. They made our visit. We'd go back just for that! The room is lively and well lit and the food was good - our schnitzels were two large pieces which came with a good amount of greenery. A lucky stop for us.
Be the first to ReplyShambolic, crowded place full of rude people
Been a long loyal customer but today they put an end to my loyalty. Food is nothing to write home about and very expensive for what it is. Staff don’t enjoy to work here. Poor attitude. Service terrible and unprofessional, particularly when charged an extra 12.5%... Service, what service? - 1 hour waiting to get it. many tables available inside. - 25 minutes just to place the order. 1 hour to get it - no smile or hello. uncomfortable in and out feel - very loud and cramped - coffee not good - filthy toilets. no paper. no soap - had to continuously chase them to order additional or forgotten items - staff were on the phone or laughing at customers by service station. management missing in action - hotcakes came with no maple syrup had to ask twice and then had to eat them cold - the most arrogant and rudest staff out there - another 20 minutes waiting around to pay - no goodbyes or thank you So bad it’s embarrassing. It used to be so good and welcoming. That ship is now clearly sinking.
Be the first to ReplyLovely visit, great service and great food!
Absolutely delicious food. Great service and very glad they have proper ANZAC cookies and Lemingtons. We were served by Faton who was wonderful super accommodating and very kind. Roughly £30 per head for food drinks and some takeaway snacks so pretty reasonable price. Will be coming again and I am not a brunch person.
Be the first to ReplySorry but the hype is not followed through.
This cafe is so popular and because of that customer service is no longer a priority. You can tell since they don't respond to any of these reviews. Sadly what was once an awesome establishment has changed hands and it’s now just awful. My pancakes looked great but were undercooked. The bacon was fatty, burnt and tasteless. The coffee was diluted and too strong! Staff also wasn't good, looks like everybody was just hired from the street. They can not handle the fast-paced restaurant environment and treat customers as garbage. Many looked like they’d rather be in the center of an active volcanic crater than serving you. Absolute circus. If you want to wait an hour and a half for horrible service and a bad attitude from literally every employee than this is the perfect place for you. Hard pass.
Be the first to ReplySlow decline into mediocrity.
Expensive, inattentive service, mediocre food. Used to be so good and welcoming but standards have really slipped over the last few months. Shame. Bacon burnt from dirty grill and so salty inedible. The service is completely chaotic and unfriendly. Pretty rude team you’ve got here. From top manager to barista. There's curt and then there's plain rude. Snooty and inefficient. Astonishing that people still go to this place despite the prices, ridiculous waiting list and poor customer service. It wouldn’t survive much longer if located anywhere else. Miserable vibe and sour faces, relying heavily on a touristy crowd. The owner should be seriously concerned.
Be the first to ReplyNot impressed for second time in a row.
Definitely not a patch on the great cafe/restaurant that it was. Last time food was cold but nice staff, this time one meal was good, other meal not great… pancakes served with a bruised/brown banana and rude staff. I think Bill would be disappointed to learn what’s happening to his business.
Be the first to ReplyHorrible customer service
This place is overrated. Work more on your customer service and training your staff and less on your Instagram marketing. Here's why. First, quality of food has dropped to 2 stars and is now very overpriced and average. Secondly, the customer and table service was also pretty terrible. Customer satisfaction is clearly not a priority here. Plenty of staff, all inept and stressed. Lots of empty tables around but can’t cope with demand? Expecting to be a first come first served system, priority seems to be given randomly according to the staff preference. After queuing with my partner for over an hour and a half on Sunday, we finally manage to get a seat and soon realise that due to high demand we would have to wait just as long to get noticed, order and to finally get our food. Very disorganised place. The waitress was not nice, forgot our drinks and gave us the wrong bill. Really disappointing. Shame, we’ll never come back here although we're locals.
Be the first to ReplyReally good brunch
The food was really good. We ordered the rostis, gravalax and poached eggs - it was delicious. Coffee was also really good. Service could be a little better (we were waiting quite a while to make the order and for the bill) but apart from that I fully recommenr this place for brunch!
Be the first to ReplyOverpriced, over cooked and never again.
Been here twice before and loved it. This time was completely different . Staff were unwelcoming. Table we were given had several coffee cup stains and dirty marks on the top. White wine was nice but carafe of water had pieces of dirt in it so couldn’t drink. Chicken Schnitzel was burnt and dry. Despite this we were going to give a small tip but when we asked how to do this she replied, in a very rude manner, that we don’t do tips we’ve already added a service charge. I’ve worked in many pubs, restaurants and hotels and would never talk to customers the way the server spoke to us.
Be the first to ReplyTasty breakfast
Busy and neat place in a quiet area. Still a bit of a hype (30 minute wait), but it's not that special. Tasty breakfast, though. Rather noisy at times.
Be the first to ReplyAverage at best
I visited twice and different branches all of them had the same delayed service. The food was nice hut not something unique outstanding . I had the hotcakes and the scrambled egg
Be the first to ReplyHorrendous service
I can’t even begin to explain how frustrating this visit was. My friend and I went in at 3:43 when the lunch rush was over and the dinner rush hadn’t begun. Lots of free tables. The server was friendly at first and took our orders quickly. We got our drinks within 10 minutes then just waited. And waited. We watched as people got served their food around us. Tables that clearly ordered later than us. It wasn’t until we stared down our server did he come ask us if we got everything. We had gotten NOTHING. We must’ve waited close to an hour for our food. Devoured it. Not once did they check if our food was okay. If we wanted more drinks. More water. We watched as other tables leave as they were sick of waiting for their food. We asked for the bill. And the hostess (who was really the only lovely person) asked us if everything was okay… seeing that the plates had not yet been cleared from our table. We really quite nicely told her how long we waited and asked for the optional service charge to be taken off the bill. We then waited another 15 minutes. I got the attention of the server who again brought the bill with the service charge on it. I told her we already told the hostess we would not pay the service charge. She then proceeded to roll her eyes, crumple the receipt and complain to her colleague as if I couldn’t hear or see. Another five minutes. Flagged down the hostess and told her we hadn’t gotten bill. And she apologised saying the manager was coming to speak to us. He was not apologetic at all. Snarkily remarked that if we wanted more drinks we should’ve asked and they don’t provide “free refills”- we were not expecting free refills, but at least an offer. I’ve worked in restaurants. Even in pubs the order of service requires a check back. Throughout this our server refused to make eye contact with us. A quick meal ended up taking close to 2 hours in a nearly empty restaurant. I realise this place was a fancy place to be seen and there’s always a queue. But honestly, absolutely not worth the hype. I think the only reason they have a queue is the remarkably slow service.
Be the first to ReplyGreat visit on sunday
We were around Notting Hill area and decided to try on Sunday breakfast with a big family. It was a bit busy and we had to wait but the friendly blonde manager/host accommodated us after 15min and we were very happy. The food and staff were superb, hotcake delicious and service excellent even for such a busy place. Loved the Atmosphere and our last day of holidays was definitely memorable. Thanks guys we will be back next time
Be the first to ReplyI really like this place but the manager Ray needs to be a little more courteous
The food is excellent. The burger my wife and I had was fantastic. The ambience too is great. Seeing the reviews online it appears there are service problems, we felt them too, but we also chalk this up to covid. It's just nice to get out again and be in the world, so not going to complain too much as I think it's not easy on the staff at restaurants.
Be the first to ReplyGreat staff and management
We came for a Saturday lunch with family and had a wonderful time. The food was just simply delicious and hotcake breathtaking. Staff was very smiley and friendly and the venue is just spot on. The blonde manager Roxy was helpful and made our visit memorable. She recommended her favorites and even had a chat about our holidays making us smile and feel important! Loved our time at granger and definitely be back very soon thank you
Be the first to ReplyExtremely rude and arrogant manager. Not rushing back !
Breakfast is very good, however the female manager (the blonde one !) in charge is extremely rude (almost racist?) and quite unprofessional. Havent ever been to a restaurant with a manager with similar pretentious attitude, who does not know the basics of dealing with customers in a polite and respectful manner. Appearing uninterested, felt unwelcome (eat your stuff and get out fast attitude). The service was beyond disappointing and disorganised. Stressed waiter fighting (with that manager) right behind us. Embarrassing. Despite seeing plenty of waiters and managers running around, we were forgotten most of the time. They only gave us the food menu and left. We had to ask many times for drinks, and we didnt take any chances after this and ordered all at once. Dont bother going unless you like waiting and being disrespected. Been here three times already, all three times the same crazy circus ! Enough. Get the right people or close shop now !
Be the first to ReplyGood Aussie vibes
Love this restaurant !
Been coming for years now. Every time I do the food and drinks are always amazing.
Felt at home.
Portion sizes just right.
Had wonderful service to match.
Super friendly and attentive.
Only downside was that the front door being constantly open the wind and cold came in - and at times it was uncomfortably chilly and noisy.
Otherwise a very good breakfast.
Lovely weekend brunch with the whole family!
We were here to celebrate my daughter’s birthday and the staff were very welcoming and friendly. Busy and buzzy place. Made arrangements to change our seating to a larger table of 12 people when we asked on short notice with no fuss. Best meal we’ve had during our trip! Innovative and fresh. Lots of small plates for sharing makes it fun and an opportunity to taste a range of delicious brunch dishes.
The avocado toasts and eggs were a particular highlight. We were really happy with our visit. Special thanks to Sonia who is an absolute rockstar, so professional and a master of anticipating what guests might need. Made every effort to ensure we had the best time and were all looked after. Not a single moment did we feel rushed to order, to return our table or leave with a queue waiting just outside the restaurant. Danke schön!