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- Any Room Type
- Any Suite
- Classic Room Classic Room 33 M2 (398 Ft2 Bathroom With Bath View)
- Classic Junior Suite Pure Relaxation On 43 M2 With Seating Area
- Superior Room Mountain View Double Room 43m2 Panoramic View
- Deluxe Room Mountain View On 46m2 With Balcony (Mountain View)
- Deluxe Junior Suite Mountain View Feel At Home On 55 M2 With
- Tower Junior Suite Mountain View Tower Bathtub And Panoramic
- Alpine Suite Mountain View With Balcony 72 M2 (775 Ft2 Two Rooms)
- Corner Suite Mountain View 92m2 (Balconies Steam Bath Designed)
- Deluxe Suite Mountain View With Balcony 90 M2 (968 Ft2 Two)
- Cosy Room Double Room With 28 M2 And View Over The Hill Bathroom
- Any Standard Room
- Cosy Room Mountain View 28 M2 (301 Ft2 Mountain View Bathroom)
Saanen's Best Hotels that are most frequently booked by customers of Gstaad Palace Saanen
Ranked #25 in Saanen's Best Hotels.
Gstaad Palace Saanen Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
The Lobby Bar… unable to make a cocktail!
We wanted to spend some family time at the Lobby Bar. But as soon as we arrived, we could see the lack of professionalism. No welcome, no one takes care of finding you a table! After desperately looking for a free place, table not cleared! We order the cocktails, and disappointment! Dirty Martini is not one, just an olive to decorate, undrinkable Whiskey Sour, a liquid with a huge quantity of lemon juice! If you want to have a cocktail, move on and go elsewhere!
Be the first to ReplyA palace with very good service
We stayed a week at Gstaad palace and overall we had a pleasant stay. What we liked: - very good service whether we were at the different restaurants, lobby bar, ski room or Spa. - Large Spa with sauna, outdoor jacuzzi, relaxation room, we enjoyed a lot after a day of ski - Ski room: great staff helping us to fit our ski equipment - restaurants: quality food at Grand Restaurant or La Fromagerie with great staff as well as at the breakfast with wide choice of food - amazing ambiance in the lobby bar with music bands playing every night What we did not like: We put a 4/5 as at check in we were confirmed a late check out (thanks to LHW membership), day before our check out, reception told us it was not anymore possible. For this level of hotel, Deluxe Palace, it is not acceptable, when you commit, you have to find a solution as we had to change our travel arrangement.
Be the first to ReplyCharming Place to celebrate Christmas
One of the best winter / Christmas celebration we have had! Charming hotel, friendly staff and excellent f&b, especially on Christmas Eve. If we have any regret, it would be the dress code at the restaurant was not observed by some guests. It was a little unpleasant to see guests going in the restaurant with the same T-shirt and shorts in slippers in the morning. I lost my appetite two days in a row.
Be the first to ReplyGstaad Dream
I would like to extend my gratitude to all Gstaad Palace team and management. This place is run on a different level. Very accommodating and everyone is polite, kind, and charismatic. I’ve had one of my most memorable trips, the ski shop is great, food is superb, ski instructor is professional, services, amenities, spa, vibe, and scenery are amazing. Don’t miss out dinners here as well.
Be the first to ReplyFairytale castle with history, style and top service
Hardly any visitor to Gstaad can probably escape the fascination that emanates from the symbol of Gstaad: the Hotel Palace - standing in a solitary splendour high above the village. Many will have secretly wished to live “up there” one day. For 25 years we have the privilege of being the happy owners of an apartment in the Résidence, an annex to the Hotel Palace. After spending many vacation days in this dream area, it’s high time to record our impressions in a written review. The “Palace” towers over Gstaad like a fortress from bygone times. As soon as you enter this place of harmony and peace you leave your daily worries behind and enjoy the perfect location with a fantastic view of the mountains as well as the unique interior and exterior architecture of the building. Everything in this house is perfectly designed with great care, the excellent standard continues in all areas - you feel like you have been transported to another world that ensures relaxation, enjoyment and friendliness. A sensational experience in the Swiss Alps in a great ambience with lots of charm and hospitality at the highest level! We love old hotels, their warmth, their history and their employees, who pamper their guests with dedication, attention and great expertise. Where else can you find that? The old Swiss hotel industry with its beautiful, palatial buildings and attentive service has unfortunately become a dying breed. Short-lived design and a sheer profit motive are increasingly replacing them and often leave dissatisfied guests behind. You can't relax and unwind in these houses anymore! Although the dilemma is well known, many hotel managers still chase after the supposed bargain and ignore true quality. Andrea Scherz, the owner of this gem in the 3rd generation, has managed to achieve the certainly not easy balancing act between awareness of tradition and future-oriented investment. It's really demanding to preserve what is proven and to enter new and unconventional territory courageously. Andrea Scherz has mastered this challenge in an exemplary manner. Culinary Director Franz Faeh, who leads the 50-person kitchen brigade with care and calm, deserves a special mention. He ensures that every guest finds what he likes on his plate at any time and wherever; even unusual special requests are fulfilled. His cuisine, which can be described as classic, is predominantly French-inspired, with a digestible, light "Asian touch" - the result of his many years of stay in various Asian countries. When in summer you sit down for dinner on the Palace's showpiece, the fantastic sun terrace, your gaze almost automatically wanders from the menu to the magical mountain backdrop - a feast for both the palate and the eyes. Our conclusion is addressed to all readers of our review: If you would like to experience the upscale hotel industry in an alpine area, stay at the Hotel Palace in Gstaad and you will be looked after with great attention, enjoying the fact that you don't have to worry! If you research the tranquillity, gourmet experiences or active vacations - you will find here everything you desire.
Be the first to ReplyThe Gstaad Palace - Always great, now truly extraordinary
My family has been coming to the Palace for over forty years. In that time we have always loved the Palace's unique combination of luxury, family warmth and majestic views/ setting. Well, turns out even a great experience can still be enhanced. Reflecting on our latest stay here in January, in my humble opinion this is the best the hotel's ever been. It is a true gem! The rooms (especially the baths) have been significantly upscaled over the last few years and are spacious and stylish. Housekeeping was particularly sharp and diligent, with any request handled literally within minutes. The food, already a highlight, has also seen some remarkable improvements of late. Having opened up the culinary range to go beyond the (still great) Swiss and Italian classics to also offer a wide range of Indian and pan-Asian dishes means there's something new to discover literally every day. And as great as the restaurants and their dedicated staffs are, it's actually also very comfortable to simply stay in, as room service at the Palace has been improved to a remarkable degree in recent years, with a substantial cross-section menu and a wonderful, personable staff. And speaking of staff, I cannot emphasize enough how friendly, welcoming and diligent literally everyone we've come in contact with at the Palace has been. Thank you for a truly wonderful holiday experience!
Be the first to ReplyThe fortunate unfortune
My recent visit to the Gstaad Palace was full of anticipation, looking forward to enjoying lunch while admiring the views. However, an unexpected incident overshadowed this pleasant moment. As I left the restaurant, I was confronted by a policeman, who claimed that the hotel had accused me of theft, based simply on my youthful appearance and single status. Shortly after the incident, I received a phone call and email from management expressing their sincere apologies. Their proactive approach in contacting me personally, acknowledging the mistake and expressing sincere remorse was both unexpected and much appreciated. Despite their apology, the experience was truly unpleasant. I appreciate their acknowledgement and their efforts to rectify the situation, but it's important to stress that it was a difficult situation to live through. I sincerely hope that such situations will be rare in the future, and that steps will be taken to avoid similar misunderstandings. However, knowing that the Gstaad Palace is committed to resolving problems with humility offers reassurance for future visits. In summary, my experience at Gstaad Palace was not defined solely by the incident, but rather by the care and dedication shown by management in its aftermath.
Be the first to ReplyAmazing stay at the Palace
Our family's stay at Gstaad Palace was exceptional, and we were especially impressed by the renovations of the terrace and jacuzzi. The terrace offered breathtaking views, blending luxury with the beauty of the Swiss Alps, making our mornings and evenings unforgettable. The jacuzzi, a masterpiece of comfort and design, provided a perfect relaxation spot, elevating our experience with its warmth and serenity. The service at Gstaad Palace was impeccable, with staff ensuring our comfort at every turn, creating a welcoming atmosphere for families. Dining was a delight, offering a variety of exquisite dishes that catered to all tastes. In summary, Gstaad Palace provided a luxurious escape that exceeded our expectations, from its stunning renovations to its exceptional service and culinary excellence. It stands out as a jewel in the Swiss Alps, promising a memorable stay for families seeking luxury and tranquillity
Be the first to ReplyFairytale in the Swiss mountains
The Gstaad Palace gave us a fairytale like experience in the snowy Swiss mountains. Besides the amazing room, the staff was at its upmost to give us a special stay. And the food in the restaurant was the cherry on the cake. Besides advising on all the highlights in town the spa they have gives a perfect hide out to recharge!
Be the first to ReplyA first class stay in a first class Swiss palace
A first class stay in a first class palace. The Perfection with a capital P. Service, ambiance, gouvernant, location, quality of meals, welcome at checkin, housekeeping, concierge, housekeeping, I cannot think of an area which was not AAA
Be the first to ReplyExceptional
Aug 2022 We stayed here for a week, and we didn't come in expecting much, but Wao oh Wao, the whole team is exceptional. Everyone is very, very friendly and have a smile on their face. The housekeeping team are soo kind and friendly, especially a young man called Rodrigo from Portugal, and a lady called Angelina. The rooms are stunning, they have a personal touch feeling to them. I have to commend the room service team, the food is excellent, the service is magnificent, for the first time, a hotel has delivered on time, and before time not one thing went wrong. Angelina, Alexander and Rodrigo from housekeeping is always smiley and happy Ate a few times at the restaurant and 5star all round, the Indian lamb with spinach, chicken tikker is the best one I’ve had soo far. The spa is absolutely stunning, beautiful and calm. Lovely friendly Spa manager checked on us. Spa staff are all very kind. The feeling I got is that everyone and I mean everyone is ready to make things happen, nothings too big of an ask. We felt extremely welcomed throughout our stay. When management has happy staff, the service trickles down. We will definitely come back again next year The above review is for 2022 Just found the above draft review Feb 2023 What can I say, we’re back and all I can say is wao. All and I mean all staff have exceeded our expectations, I couldn’t fault anything. Our stay was super amazing. The housekeeping team were the same as August year, the room service is the best we've ever had in the world, everything and everyone was exceptional. The front desk staff are always willing to help and are always smiling. We will be back soon
Be the first to ReplyA most agreable stay
A perfect long week-end from Thursday to Sunday. Fabulous and most attentive service, great and luxurious accommodation and first class food. Hotel is marvelouslylocated at a 5mn walk from the center of town
Be the first to ReplyOk if you like very oldschool
Drinks & Dinner at the palace. Service was average at best. multiple waiters kept getting confused about orders / dishes. Some didnt speak German or English so had ro consult amongst each other. We were presented with a dish with "basmati rice" but they just forgot to serve the rice. Drinks on the rock came without ice cubes, champagne glasses were served with less than advertized and some waters that were served at another table were being opened on our table (never in my life have I seen this and in my view this is unacceptable. How would you feel if your drink was prepared on another persons table before served to you?) Our dishes looked like from the 1970's. Food quality was very good but in 2023 I would hope for some modernization of the food presentation. Overall vibe / crowd fairly stuffy. As somebody else noticed before, why do you have pay 2 CHF for your coats (which by the way the waiters were kindly to collect upon arrival but them asked us to collect ourselves upon leaving). Somebody left their dog in the cloakroom, poor animal was unhappy and crying loudly. Gstaad has many amazing places, for me this is certainly not one of them.
Be the first to ReplyAnother fantastic stay at the Gstaad Palace
The last week of August 2022, I stayed at the Palace for a third time to do another tennis week with Roy Emerson (a true tennis legend). Just as my two previous times, my experience at this hotel was superb. From the room (deluxe with mountain view), the service, the spa, and the food, everything was perfect, so much so that I'm going to be back next summer.
Be the first to ReplyAmazing everything
We came to the hotel on the 13th until the 20th of July. We have already been to this hotel a few times, and we can definitely say that there are many positive new facilities added to the Palace. For instant, the Indoor Pool, the Spa Jacuzzi as well as the new Spa lounge. The employees were nothing but extraordinary, kind, and helpful. Always smiling, not a single bad thing to say. From the reception, to the spa, to the PISCINE, housekeeping and restaurant employees. We want to thank you every single employee who has made our stay delightful and unique. We look forward to coming back very soon. We definitely recommend this beautiful property to anyone who wants to have paradise on earth.
Be the first to ReplyWow!!!!!!
It was our privilege to spend a week in this quality hotel seated in a magical location. We went to play tennis with our grandchildren, but had an experience that exceeded our expectations. Where to start? Rooms, food, and amenities are the best of the best...but there is even more. The staff. At every turn they were there and so accommodating and friendly, it was like visiting a long time friend. The waitstaff, bellmen, front desk, housekeeping and spa. All had a smile and a pleasant word. Reaching out to guests from all over the world, they made us feel at home. No request was to small or trivial and all responses were with smiles. Yes, we will come again. Yes, we highly recommend your visit.
Be the first to ReplyA true five-star experience
I've stayed at the Palace two times already and I'm going back again this summer. The rooms, the views, the food, the spa and the service are top notch. The attention to detail is evident in absolutely every little corner of this hotel.
Be the first to Replyauspicium melioris aevi
Life tends to adopt a prismatic perspective, where the many events of our days scatter through a multifocal perspective to produce the portraits of our lives. Here I was, here I am, here I shall be again. One crosses the threshold of this establishment to enter a time that is apart from our own. The Palace continues to hold itself to the utmost standards in customer care and kindness. They’ll even fetch a doctor for you if you have a moment on the slopes. By and large, the warmth and kindness of this place has yet to abate since my youth. I shall return here again and again. It’s not a hotel. It’s a winter home. It’s a place of hearth, love and kindness. In case I’ve been too subtle - it’s one of the best on earth.
Be the first to ReplyA Real Palace
We organized a Sales Team Meeting at the Gstaad Palace. What an amazing organisation. ALL our the team have been so well welcomed. Our sales team was so happy to discover what a real Palace means in terms of premises and service quality. Most probably the best Lobby Bar ambiance of its class in the world.
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