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Hakkasan Mayfair London Tripadvisor Reviews
Latest Reviews On Tripadvisor
47 Reviews
0 Replys |
Universally miserable staff
Iโll keep this short. Iโve dined here many times. I visited solo on Friday for lunch. Total bill ยฃ260 including drinks. The food was nice but not outstanding. The table service was relatively efficient however it took approx 35 minutes for food to arrive and I was one of the first patrons to arrive. Why are the staff so miserable? Universally so. From the cloak room staff to the waiters (the sommelier managed to crack a smile), their sullen demeanour borders on rude. The cloak room woman / girl couldnโt even muster a โthank youโ when handing back my coat and umbrella. Not worth a revisit.
Be the first to ReplySublime !
The food was absolutely amazing; we chose the Plumb Blossom menu along with cocktails rather than wine. They were also delicious. Everything was beautifully presented and tasted exquisite. The waiter was really fantastic and asked when and if we were ready for each course. He was attentive but also aware when we wanted some time. The decor and atmosphere added to the experience.
Be the first to ReplyDEPOSIT !
I had booked the restaurant as it was my sons 21st birthday and its a michelin star restaurant and i found the service and food nothing near to a michelin star restaurant . I had travelled all the way from Sheffield only to be frustrated and terribly disappointed on a good occasion as my sons birthday .The worst experience comes in the last like a cherry on the cake ! . They forgot to take away my deposit from the final price and when i remembered and asked them the next day . They recredited the money but no apology nothing ! . is this a scam that if the customer conveniently forgets about it ! they dont bother . I presume they take deposit from everyone who visits and i presume its a normal thing to take the money out of final bill so how could the waiter forget ? . Secondly the place was so crowded and noisy and the tables next to each other are so nearby and there was a person coughing so much my poor son has ended up with a chest infection now ! I am a health professional dr myself and found this to be a big no no with regards to health and safety . Thirdly the food was very oily and not of michelin standard at all ! I understand it was very busy but then you got to maintain the standards ! You must have heard the adage / NOTHING FAILS LIKE SUCCESS ! . i appreciate you got your michelin star guys and attained success but you got to maintain it . We the customers are your unpaid adverts and people come by word of mouth . I certainly wont be recommending hakkasan to anyone anymore .
Be the first to ReplyFood good but itโs serviceโฆ oh dear
Maybe my 10th time. Sadly, Hakkasan never recovered from its pre-pandemic self. Food (taste wise) remains good but oh dear, the service is / got so poor. With regards to the food, we did note a couple of shortcuts and post pandemic / inflationary savings but I guess we have to live with that. However, overall, Michelin must have felt the same when revoking its long time one star distinction.
Be the first to ReplyRushed service , wrong food , warm wine , disappointing
We arrive 10 minutes early , hoping to enjoy the bar , but straight to table , where a whirlwind of fast service , Duck salad arrived before wine , Wine came warm for a bottle of rock angel at ยฃ90 . Asked if we could have a chilled one , which was met with confusion. Asked if we could simply start again . Take the food back and provide a proper service , and to stop rushing , at the price point the service was to rushed . Wine finally came , chilled so we could start New fresh Duck salad was very good . Soft crab disappointing The special pork very good but small portion The Chilean sea bass , was ordered grilled with broccoli, But it came steamed with soyo , Pointed out it was wrong dish wrong table , But fell upon death ears , at ยฃ62 it was very poor , the worst dish of the night . This restaurant seems to have lost it way , can do much better , If the service was not so rushed would have been a better experience, and maybe the orders would find those who actually ordered them
Be the first to ReplyTotally underwhelming for a โspecial Birthdayโ- wonโt be returning โฆโฆ
Having been to this Hakkasan years ago and the amazing ones in Abu Dhabi & Dubai, this was our first choice to celebrate our daughterโs 21st Birthday lunch as a family. The food was great as always. However, the lack of engagement from our server was so disappointing. No rapport, just indifference. I had called previously to confirm our booking and to ask for it to be noted that it was our daughterโs 21st Birthday celebration so could they please make it special. I was told that we would get a candle with our dessert. I honestly thought that was a joke until we ordered a chocolate bombe and it came out with literally a candle on the side and a chocolate with happy birthday on it. I have never seen anything so bad. Is that all they could do when we had spent almost ยฃ600 for 4 of us at lunch (way too much money for what we had btw). I also recorded it being given to be daughter with said server not even looking at her but looking out of the window looking totally bored. So very let down by this restaurant. Very different experience in Emirates Palace Abu Dhabi. perhaps you need to send your staff there for training. we eat out frequently and it's rare for me to give a bad review but this definitely warrants this. There are much better and cheaper restaurants around so don't waste your time and money going here. A very disappointing 21st Birthday experience.
Be the first to ReplyGo to hakkasan if youre looking for anything Else than dissapointment
This spot is Amazing, really delicate food, we ordered the pearl which was perfect, i havent any bad Word to say about the food or service. The service was Amazon as Well, you really feel like a special person, Aziz made sure of that, i would definetly reccomend this place.
Be the first to ReplyNo Rush To Go Back!
Disappointed! Got there and the cloak staff said the kitchen is closing in 15 mins before our reservation had even begun. We were not notified by phone, We felt rushed as soon as we got there. It was one the best hot spots in London 10 years ago. Standards have dropped considerably. All our food came out at the same time. The food was not piping hot and we had to tell the staff to keep it covered. The slot is usually for two hours but we did not feel valued! Itโs a real shame and we had finished in 50 minutes. I was celebrating my birthdayโฆ No rush to go back!
Be the first to ReplyAlways a good idea
The food and service was great, as usual. Weโve been a few times before to hakkasan and itโs never disappointing. Also great with kids, when you order they give you good advice.
Be the first to ReplyNot told the truth
The food is good, really good, and the feel is premium, which was why I booked it for a team event. But we were hustled off our table. Told that there was another reservation. This was not true. The table was empty 30 mins later, there were no other diners. And yet, We were hastled and harried away. Not a good experience. And after a ยฃ2500 bill and over ยฃ300 service charge, I really would have expected better treatment. Why did they behave like that? Seems so counterproductive. Such a disappointing conclusion to what should have been a great night. I really felt let down by Hakkasan.
Be the first to ReplyGreat restaurant poor service
I used to love this restaurant, yet I have not visited for years so decided to go again for lunch with a friend. Same moody, dark space, same particular smell, delicious food and cocktails but the service was rather inadequate. Had to wave at the waiter several times to come, reminded another that they needed to ask us about desserts, the service was very slow and rigid. When the dessert eventually came, I had to stop the waiter from disappearing yet again and asked for a coffee. It took us 2 hours to get through their 3 course Taster menu. They were busy towards the end but not too much, still many tables empty. Will not be back. Pity.
Be the first to ReplyDisappointed in Hakassan
I attended Hakassan last night and was far from impressed. To balance this out I have been before and had a great time but standards have clearly dropped. We were served the wrong drinks, had to return my main course which resulted in my partner then eating alone. The attention to detail was definitely lacking. I will not be rushing backโฆ..not worth the money for the service we received. Disappointed.
Be the first to ReplyWhy be in high end customer service then?
Our server Bruna G was excellent! Canโt say the same for her colleagues. We received our mains and dessert by others who quite frankly looked like they didnโt want to be there. They threw the food on the table and got away as quickly as possible without even acknowledging us as diners. Thank goodness for Bruna because I only had a good experience because of her above and beyond level of service.
Be the first to ReplyDisappointed
Visited here for my birthday with my partner and was really disappointed. The food was really poor. I had the satay chicken which looked like a bowl of curry soup with some meat in. Both chicken dishes we ordered were undercooked, very slimey and actually gave my partner an upset stomach all night. For the prices they charge I will definitely not be returning. Such a shame as Iโm happy to pay the prices if the food met the expectations, unfortunately it didnโt.
Be the first to ReplyThis is a Top notch chineese restaurant
This restaurant serves the best chineese food in London. We tried other restaurants but the experience at Hakkasan is a complete package, food, service and ambiance.
Be the first to ReplyPoor food, average drinks, thoughtful service - a mixed bag
Unfortunately our visit was very average. The food was plain - and chicken very pink and chewy. We had the San Pei chicken clay pot and the duck, the latter better than the chicken. For how expensive the cocktails are, you could get the same standard from your local pub. The staff were very friendly and welcoming which was the only saving grace when spending that much money. Such a shame. Wouldnโt go back.
Be the first to ReplyExpensive fast food
Not worth the money. Spent GBP 2.500 and the waiter asked us to finish before we had had time for coffees. Choose a small menu!
Be the first to ReplySlow service not sure how this is Michelin star compared to other high end restaurants nearby
Honestly cannot believe how bad the service was, took us nearly an hour to get a drink and for our food order to be taken. The table next to us were also complaining saying they had been waiting over half an hour. I had to ask a couple times before having a waiter to come over. Food was okay Wouldnt say it was anything special, had to spit the octopus out as it was super chewy. Right at the end of our night we then had a lady at the table next to us starting arguing at another table over them apparently accusing her off being a h**ker. She wasnt kicked out and no apologies were given as we had to sit next to her for half hour of her screaming and causing a massive scene. Weather it was true or not the tables are so close together we couldnt even ignore it. We were completely ignored probably because we was young. In comparison to all the other well known places like roka, sexy fish etc. i wouldnt ever come back to hakkasan and regret even choosing that place.
Be the first to ReplyGood food but a bit rushed and watch the bill !!!
We had an excellent meal in particular the octopus and truffle roasted duck were outstanding. The sommelier was very helpful and we had a good choice of wines We did feel they were trying to rush us a bit, but we resisted and everything was fine. Not so happy when the bill came as we had paid a ยฃ100 deposit, which I assume is normal for a booking, and this hadn't been deducted. Fortunately my wife noticed, but I don't think this looks very good and at best is inefficient
Be the first to ReplyUnderwhelming, disappointing
We had high expectations because of the Michelin star and reputation but the food was average at best. We got the deep fried squid starter and the plum blossom set menu. The soft shell crab was too salty and oily. The dim sum was alright (nothing special), the rest of the dishes were just okโ didnโt find them exciting. The asparagus was just plain and lacked flavour. The prawns were the only decent part of the menu but even they werenโt mind blowing. The dessert was heavy and uninspiring and had no Asian flavours to it. For the price we paid I am extremely disappointed as I was expecting so much more. Could have had a better meal for a tenth of the price at Chinatown
Be the first to ReplyAmazing but overpriced
Went for my 18th birthday, restaurant was beautiful, vibe was buzzy, music was good, food was mouthwatering. The bartenders were so friendly, lovely and helpful (canโt remember there names but it was an Italian man and woman). However, did feel rushed by the waiters and the food is very expensive and the menu is quite confusing if itโs your first time going. Definitely recommend and worth the moneyโฆ had the best birthday meal here!
Be the first to ReplyAmazing food, shame we felt rushed
We had a warm welcome on arrival, staff were pleasant and the food was exceptional. It was only let down because we felt we were being rushed. We wanted to order coffee after dessert but the waitress had to go and check if we had time, despite other tables being empty. Our bill came to nearly ยฃ500 which was expected, so it's just a shame that a nice evening was slightly spoiled by feeling we were being pushed out. We did end up having the coffees but it didn't feel very relaxing feeling like a clock was ticking.
Be the first to ReplyLost its zing
I have been to Hakkasan many times but it seems to be losing its way. The service is far too rushed so it loses its Michelin touch to which fine dining is all about. The food was nothing amazing like it use to be and no Peking duck available. The champagne offerings seem to have also been slimed down so the choices are poor for such a place compared to others. Has the chef changed? Is the management forcing quick turn over? If so go back to fine dining basics- quality and service. Shame
Be the first to ReplyTruly exceptional
I was invited to a business lunch, with 6 colleagues. It was a truly amazing lunch, and worth every penny. The food was outstanding, as was the service. If you love Asian food, you just have to go.. The dim sums were the best ever! You must also try the Haka... an amazing cocktail... Enjoy. This is an exceptional restaurant.
Be the first to ReplySuperb
An very atmospheric place boasting terrific food, great staff and a fantastic atmosphere. If you like Asian fusion food you really owe it to yourself to visit!
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