Disappointing service and stay (room switched) - Harry's Bar Via San Vincenzo Roma - Buy Reservations
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🤮 1/5 - Disappointing service and stay (room switched)
By 👻 @Maria Andrea Schmidt, 10/01/2023 3:00 am
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We booked this hotel over a year in advance as we were heading to the Ryder Cup in Rome and we had carefully selected a room “Suite, Jetted Tub” with views of the Trevi fountain. My husband had spent numerous hours doing the research. When we got to the hotel they took us over to an Annex building across the street (not the main hotel building). The building hallways were very dirty and the room faced an inner courtyard with mechanicals and a hose. We had our confirmation email from the hotel so my husband went back to the front desk to show them the email, they spent 20 mins arguing back to him about how he was wrong and that was not possible, until he showed them in their own system where it showed that we had booked a Suite, Jetted tub and been given a Junior Suite. His response was “I will speak to our manager and let you know”. We never heard anything again from the manager or anyone else. We did not get what we paid for and were very disappointed in the lack of response we got. The hotel is supposed to be 5 stars but the annex building is clearly not, and after our experience it’s clear to me that the service isn’t either. It’s extremely disappointing to plan a vacation so carefully and receive what we did. Not to mention it was not what we were paying for.
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