Five Star that should be Three - Harry's Bar Via San Vincenzo Roma - Buy Reservations
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🤮 1/5 - Five Star that should be Three
By 👻 @Anthony S, 10/01/2023 3:00 am
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First of all, I'd like to state that we stayed in "The Annex". It's essentially another building across the street. It's the furthest thing from a Five Star Hotel. I have attached pictures below. There's trash everywhere outside, no where does it say even the hotel name, the hallways have never been painted and have 30 year old carpet, it smells like smoke 24 hours per day, and has nothing to do with the hotel. I don't know how they can even market it as part of the hotel. All this said, this is not the center of frustration. I booked the hotel 14 months in advance of the Ryder Cup. I booked their most expensive Suite to splurge for a once-in-a-lifetime trip. That booking was made August 4th of 2022. It was the Jet Tub Suite with Balcony and about 550 sq ft - an absolutely huge room by Roman hotel standards. The oddness started to happen this July. I got a notification from Expedia that the hotel had rejected my card. If I didn't call immediately, my room would be canceled. I panicked and immediately called Expedia. After hours on the call with the hotel and Expedia, Expedia said they couldn't fix the processing issue at the hotel. They had no idea what was going on even while working with the hotel. Expedia noted how odd is was as it's the standing card I have on file for all of my bookings. The hotel recommended Expedia cancel the booking and then book directly with the hotel. I told Expedia not to cancel as I didn't want to lose this room that I booked a year earlier. Expedia agreed to hand the case over to the hotel and not collect their fees (which I've also never seen). The hotel. I spent probably six or seven calls totaling more than several hours working with Alessandro. He said I would not lose my room and he would cancel from his side. He canceled the room and gave me a discount for booking direct. I didn't ask for one. He just simply offered it for not using a booking engine. Fast forward to last week, I check-in and am given this "Jr. Suite - Annex" as opposed to their most expensive suite with a Balcony, Jetted Tub, and 550 sq ft. I have a conversation with the front desk and he said please wait. I need to do my research. After an hour, he won't listen to me and only shows his side of the case. His "proof" only goes back to the cancellation, which was started on his side, and completely ignores the prior 12 months of evidence and the original booking. I continually show him and he finally admits "something happened". He says he will talk to his Manager and make it right. After four days, they never did a thing. Summary: The Annex is garbage. I can't believe they market it as a hotel. And, I got the old "bait and switch" on rooms. If you somehow you get the Annex, just simply spend your money someplace else. It wouldn't even pass for a basic AirBnb that you pay 600 euros per night for. The hotel needs to interact better and do something in this situation.
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