AppointmentTrader FAQ - Hillstone Santa Monica - Buy Reservations
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Hillstone Santa Monica Reviews from The Last Year
Solid Consistent Service and Meals
Consistent quality and service. If you’re looking for a great meal and want to ensure that you have attentive service look no further. Also a bonus you can order sushi as an appetizer and the quality is much better than most places almost close to sugar fish. A well rounded menu and a good experience just ensure you make reservations or the wait times can be quite long without a reservation.
Waited an hour and a half, got a notification that table
Waited an hour and a half, got a notification that table was ready. Checked in, waited another 30 Minutes, then decided to leave. Very odd system and seems like they were letting people just skip based on if they knew them or not.
I came with my family on a Tuesday night.
We put our name on the waitlist and our hostess told us the wait should be 30-45 minutes. After over an hour we received a text saying a table was ready for us and to see the hostess. After doing so, we proceeded to wait at the front of the establishment for 17 minutes before walking out the door. Cannot imagine how good the food must have to be to justify this sort of treatment from the staff.
Fantastic impressive new foodies! Artichoke was best I've
Fantastic impressive new foodies! Artichoke was best I've ever had ! Can't wait to return!
Excellent food and service.
Had a great dinner. Friendly knowledgeable servers. Will visit again.
This place is so overrated.
I ordered two French dips to-go and paid $61+ inclusive of taxes. The food was available for pick up on time - cool. As I'm walking out, I notice that there are no French fries. When I ask about this, the hostess tells me that for take out orders, fries aren't included. Wtf. You serious? On top of that, they cut back their portions now from what used to be a full sandwich to now three, tiny pieces. Oh yeah, to-go orders also exclude horseradish. What a rip off. This was never indicated in their shitty website when I ordered online. This place is also annoying with their bullshit dress code, which they constantly remind you of when you walk in, on their website, online receipts, etc. Hey Hillstone - you guys are a tier 3 restaurant with a menu that hasn't changed in 20+ years. You aren't in Beverly Hills so get off your high horse about the dress code and the bullshit attitude with your hostesses. The patrons in the restaurant aren't even impressive and aren't dressed to impress, and neither are your employees. Finally, if your hostesses are going to continue to have attitude and act like elitists, you should at least hire ones that look like models, not average, 10-15 pounds overweight. Your restaurant is trash and should stop ripping off customers. "No fries for to-go orders"...smh go f yourselves.
Excellent service, good food, fast, clean.
The only problem is, salmon is not wild anymore, I loved it
This place is the best spot to eat at in Santa Monica.
We have been coming here for years and everything on the menu is good. We typically venture between the spinach artichoke dip (my girlfriend's favorite) and tuna tartare (my favorite) and the chicken sandwich (also my favorite). The French dip is also great. You can't go wrong with any of the sushi or salad orders either! The servers are very professional and this place prides themselves in very good customer service, and they very much deserve it. The wait staff always smiles and checks up on you and you will never go without a full glass of water! Ambiance is nice as well and is very lively. 9/10
Everyone's table had the artichoke dish and there's a
Everyone's table had the artichoke dish and there's a reason why! It's so so tasty! They have this parsley flavor and dried crispy parsley on top but let's talk about the sauce omg!! Get a side of fries and dip!! And thank me later! There's a lot of seating it's definitely a Santa Monica vibe here. Steak is good and cooked nicely! Service is great as well
Michael and Jessica are seriously the best servers in the
Michael and Jessica are seriously the best servers in the whole world. I've known Michael for ever by coming here and he always takes care of me. I recently just met Jessica and she is just as sweet. Also, the food is always always always solid and good only thing that I miss is the jicama and peanut sauce salad please bring it back and my friend wants the cornbread back in the macho salad but honestly more importantly, the jicama and peanut sauce salad.
For years- I mean at least 20 or more, I came here to enjoy
For years- I mean at least 20 or more, I came here to enjoy their Hawaiian ribeye with their fabulous baked potato. The memories me and my friends had were good ones dining there. Now they have discontinued the baked potato, jacked up their prices and sadly I refuse to go there ever again. Whoever is in charge there should be fired, they will continue to lose faithful customers. At least bring back the baked potato-until then good riddance.
You will be very happy! It's right in Santa Monica
You will be very happy! It's right in Santa Monica promenade, food was fantastic, service was excellent and ambience was sexy. Can't go wrong with dessert great place for a first date.
Made a reservation for my boyfriend's birthday.
When we got there we were turned away because he had a hat on. You can just look at the pictures and see patrons with hats on. I was utterly disgusted by it.
My favorite classic restaurant group since forever.
From the east coast originally, I was obsessed with Houston's in Maryland. Hawaiian ribeye, smoked salmon appetizer, house salad with buttermilk dressing, the cheesy bread. Food is always consistent and delicious. Life long fan forever!
Love this place ! Best sushi ! All food is great.
It is still one of my favorite places ...after many years!
As aLways, the food was wonderful.
The artichoke is my all time favorite, never disappoints. I tried the sushi for the first time and loved it. Had the spicy tuna roll and the coconut shrimp roll. Both were fabulous. What made the day was our server, Oliver. He was an excellent attentive waiter but our delight was in our conversation with him about what brought him here. Charming accent, bright and personable young man. He made our visit to Hillstone a 10!
SAVE YOUR MONEY. GO ELSEWHERE
This spot IS NOT a great night out. Food sucks and WAAAYYYYY overpriced. Management is a bunch of idiots who could care less about the customer experie nce. but the servers are nice and I feel sorry for them that they have to put up with bad management. I feel bad for them. Whatever you do, save your money and do not eat here. I'm sure they'll try to take this review off, but beware.
Delicious meal
The most delicious meal I have eaten since being in California!! Niels did an amazing job selecting Our menu!!! Artichokes deviled eggs- OUTSTANDING!!! Highly Recommend
Craving the kale cashew salad!
Excellent food and service. Kale cashew salad was fantastic. We should have ordered the grilled artichoke as it looked like every other table knew to! We were there for early dinner, 5:30, and it was packed. It had the vibe of a known, local restaurant. Felt like lots of locals. Very non descript from the street but don't miss it!
Santa Monica's Best Restaurants that are most frequently booked by customers of Hillstone Santa Monica
AppointmentTrader FAQ
Questions and Answers around the platform.
47,821 People following
890 Questions
582 Answers |
Ask a question about AT |
I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Transfer
How quick are transfers completed? I requested my transfer 2 days ago and my reservation is tonight. What if it’s not done in time?
Give the best answerVirtual Name & Email on reservation
Hi Community,
I am new to this site and just recently bought a reservation here. I noticed that on the reservation page, it is booked under a random name and a virtual email address.
I can't find any button to change either the name or the email for this reservation I bought. So, should I just say that random name when I arrived at the restaurant? Not really sure about the procedures.
Best
Can you book private clubs ?
I put a bid in for 5 Hertford street but wasnt sure if they work w Appointmemt trader...anyone know? thanks
Give the best answerHow do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answer