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Hugo's Cellar Las Vegas Reviews from The Last Year
It's supposed to be well known and been there forever.
Kinda takes you back in time. Great service and they make the salad right in front of u. The Caesar salad was great. Freshly made. The steak was ok. For the price point, I thought it would be sizzling. I ordered med rare but was closer to med. try to order rare next time. Over all good. Steak wasn't top notch I was hoping.
The atmosphere is great and the night started with great
The atmosphere is great and the night started with great anticipation. The lobster bisque and salad were amazing! That was where I should have stopped. I was a bit disappointed with the steak and lobster that was way over cooked.
Great food.
I know the food can be expensive. We all had food that was not steak. Lamb chops, sea food trio, shrimp scampi, lobster bisque. Those were reasonable and very delicious .
Such a wonderful experience! If you are in the downtown
Such a wonderful experience! If you are in the downtown area, I recommend checking out this hidden gem. Reservations are preferable, but I'd say book it ahead of time. Upon entering the downstairs corridor, the loud energy from Fremont dissipates, creating an intimate setting that is less noisy. A host greets you checks you in, and another host directs you to your table. They were both friendly and greeted with a smile. The experience started right when we sat down, and we got situated with water and adult beverages.. And mocktails! Our server, Caesar, and his assistant (I'm sorry I forgot his name) were both great. They were both accommodating and had a great personality. They start with a bread dish and come by with a salad presentation at your table, and you can choose which salad you'd like. There are three options: I had the vinegarette with roasted pine nuts, and two others had the Caesar salad. They give you time between the bread, salad, and entrees to bask in the delicious flavors! After enjoying the appetizers, they give you a small sherbet ice cream to cleanse your pallets. It was perfect! The main entrees were terrific! Take a look. I had the medium rare ribeye with garlic, mashed potatoes, and veggies. The mushrooms were so good that I should have ordered extra. I hope you enjoy this restaurant as much as did. It was a nice ending with family and good vibes!
Sadly, this place has gone downhill.
Last time I was there in 2021, it was phenomenal! Last week, it was a night and day difference. My steak was extremely tough, way overcooked and the crab claws that accompanied it were old and on the verge of bad. Service was just ok. Everyone seemed burnt out and miserable, mostly the salad guy. Too bad, Vegas has too many options for me to eat at this establishment again. A glorified low end chain steakhouse with miserable servers in tuxes at 3x the price.
One of my favorite restaurants In the entire Las Vegas area
One of my favorite restaurants In the entire Las Vegas area great service, exceptional food, and always fun. Check out that salad cart!!
Food is so delicious! We ordered beef Wellington and the
Food is so delicious! We ordered beef Wellington and the duck breast. Worth it. The bar tender was also really funny and welcoming, unlike the rest of the staff, hence the 2 stars. He also gives quite a generous pour. Please note the restroom is OUTSIDE the restaurant. The server and the man who tossed salad were rude and condescending. We noticed them being friendly with everyone but my partner and I. Very snappy, didn't want to serve us, and talked down to us. It was unfortunate as the food was delicious. If you're not old Caucasian people, then you'll probably get mediocre service. My partner was still generous enough to leave a good tip but wow, they're rude if they don't think you'll leave a good tip. I didn't even get to dessert due to having a medical emergency (I had half a shot and it caused my blood pressure to drop and I ended up fainting) but my experience overall was not good here.
Wonderful experience in an old world Vegas steakhouse.
In the basement of the Four Queens hotel on Freemont Street. The area seems to always be packed with people and the hotel is the same. Inside the hotel, you descend down the steps into a wonderful experience at Hugo's. The table side, "personalized" salad is amazing! Service is top notch. I had the NY Strip and while I loved the place itself, the salad and service...the steak was good...just didn't think it was a 5 star quality steak (hence the 4 stars) that said, it's a place I would go back to again.
Want to love this place foe old vegas vibe but can't .
We were there to celebrated our 10 years anniversary, my boyfriend pick the place without telling me try to make it a surprised. We walk to smoky rundown casino area but once you enter the step down to the restaurant itself it kinda nice old vegas vibe since this restaurant been there for over 50 years and they try to keep everything the same way as the day they open. Got greeted with big red rose which is nice but actually every female would get one. Server was nice at first but we told her the food allergy she seems to be disappeared on us. The sommelier come over to see if we would like to order wine, we did order a glass and when server came back we ask for her recommendation on appetizers and we order 1 of the item she did recommended. After a while she came back to see if we ready but were not. We did order one of the bigger serving entrees to split and she seems upset and let us know there going to be $35 splitting plate fee which will come with extra salad and extra side. The table side salad was nice option but they basically just ask what you want and pour dressing on top not even mix it together which is weird I was thinking they would toss everything together. So nothing really special about that. We ask our sever for our appetizer while she bought over lemon sorbets on a little sugar cone to clean your palette, she didn't get the order which is fine we still want it. The shrimp cocktail there were jumbo shrimp come with 3 shrimps per order, it was good but one of them tastes a little under cooked. The entree came out split for us, the food tasted decent not the best compared to the price (strip price but quality is not there) the server came check on us quickly which is nice but never came by to our table again afterwards, she kept walking by but never stop and check on us again which I felt ignored. I am a small eater so I have most of the food left on the plate, nothing wrong but you would think she should ask just in case right but nope. At the end it was busser who came over to see if I would like a box and bring dessert over and different person bought the check to us. We got charged extra for side order which is never mentioned while she taking order. If you looking for some place to celebrate any occasion this is a place to ovoid. If you looking for good food in this price range avoid it as well.
Food was pretty good and cool ambiance Service was great.
Had the prime rib and it was huge portion and very good. Drinks and wine were good and so were the side dishes would definitely come back.
Dinner after Wedding
Had our post wedding dinner at Hugo’s. It was amazing, food, service, wine was all superb. Had the special with King Crab, steak and large shrimp. Everything was very good.
Great birthday dinner overall
Friends of mine recommended coming here for an old school steakhouse experience and it was exactly that. We had a great time and great food. There were a few hiccups that kept thinks from being perfect, but it was a great experience. We sat down and had two of our party stuck in the traffic caused by the closing of the freeways. We hung out and enjoyed appetizers and wine and the staff was very friendly in dealing with the delays. We had excellent wine at very reasonable prices - utterly amazing prices, in fact. We shared a long bone-in ribeye medium. Others had the same, one had a filet and lobster tail special, another rack of lamb, and the last a beef Wellington. The tableside salad was very good. The one downfall of the evening came once we were ready to go. Staff seemed to have moved on to others and we were left scrambling to get the check to get to our show. I am not sure what changed as they were very interested in knowing our timeline up front. I would happily come back here again for dinner.
Usually my favorite Restaurant in Vegas. Hope things have not changed
I have been dining at Hugo Wine Cellar and introducing family and friends to this hidden gem of Las Vegas for over 20 years. This is the first time I have to express how disappointed I was with my meal. I ordered the Prime Rib, as I always do, and upon taking a bite, I found the meat to be cold—even to the touch. It was disappointing, but I requested a replacement. For a restaurant as refined as Hugo Wine Cellar, I expected them to provide a fresh cut of meat rather than simply flash-cooking the same pieces, which alters the flavor. Unfortunately, they did not meet this expectation. I ended up not consuming most of the meat and even brought up the issue, expressing that a restaurant of their caliber should have brought out a new piece of meat. In the end, they compensated with a $15.00 drink. While I understand that mishaps occur, it's crucial how they are handled. I am very disappointed that they did not offer a new cut of meat, and I was further disappointed when they only compensated $15.00 after my feedback. Hopefully, this was an isolated incident, as we always make an effort to dine there. - Doug Bennett
Best dining experience you can ask for!
There are dozens of great restaurants in Las Vegas but we believe Hugo’s is absolutely the best. The place, the food, the service is all above all others. Can’t recommend Hugo’s more highly!!
Great place for dinner!
We did not have a reservation and we were seated immediately. The service was fantastic as well as the food. Loved the ambiance.
Mastro prices for Sizzler Steaks
I haven't written a review in awhile but I am simply astonished that anyone would pay these prices for this place. One of the best steakhouses I have been to in Vegas was in Circus Circus so I didn't let the 4 Queens Hotel location in downtown discourage me from going. Quality steak can be found in the strangest of places in LV. My husband and I had heard a lot of rave reviews about this place and wanted to finally give it a try. Was a mistake! The service is good. The ambience is okay but the dress code is not enforced. The décor is very old school vegas but in a way that feel very cheap instead of dated elegance. Now the food. I give 1 star for absolutely everything. The table side salad is a gimmick for those easily entertained. It was clearly bagged $1 lettuce with limited veggie options. They come to your table in what looks like a dresser fitted with a salad bar. Now the steak.......... i have had better steaks at Sizzlers. Seriously, the ribeye is more expensive than at Mastros and is nowhere close to the same quality and flavor. The atlantic style topping was lukewarm. The only thing edible was the mash potatoes but even those were very basic...something you would expect at a regular diner. I was so completely underwhelmed I sent my whole meal back. My husband finished his filet but said it was the worst steak he ever had as well. If you want the experience.....by all means. But if you want steak that's actually worth the $400 price tag for a table of two then go somewhere else.
Not the same Hugo’s
We have gone to Hugo’s many times. This visit did not meet our expectations. We were seated in an area where the waitstaff went zooming by. I think our table was on the flight path into the restaurant. Waitress was busy waiting on larger tables and not us. Food was good but should be. I don’t know if we will return to our favorite spot again.
Delicious steak dinner experience
What an amazing and delectable experience at Hugo's! I am STILL talking about the tableside salad (so fresh and delicious). Also, as someone who prefers her steak Medium Well/Well (yeah, yeah, I know - please save your cries of outrage, I genuinely enjoy it), I am used to being disappointed or frustrated by the temperature, or having to battle with the servers/chefs, but not in this instance! My steak was cooked PERFECTLY and I absolutely devoured it. I loved the ambiance and experience of the entire evening, with the roses for women, the sunken-living-room-style seating, and the multiple servers per section. I'm also amazed by the amount of food we got for the price, including the chocolate covered strawberries at the end of the meal. Will absolutely return (and thanks to our bartender on the High Roller for recommending it!).
Intimate dining with top-shelf food and service.
From the moment our party of 7 descended the steps into Hugo’s Cellar, we were treated to the finest of dining experiences. Our waiter, sommelier, and salad chef were professional and attentive. All the food was delicious, and the wine cellar was (as one would expect) fully stocked with a wide range of fine and finer wines. The “$$$$” rating is misleading…the cost of a nice steak dinner here will be less than at comparable steak houses in Las Vegas.
You don’t come for the food.
The best part of this 1960’s Rat Pack hangout is our sommelier who has seen it all for 39 years. He was courtly, knowledgeable and gave us some fascinating stories. The ladies received a long stem red rose and our table side salad was quite good. The food is not why you would make the trip. Our friends who have not experienced Fremont street rounds out their Vegas adventure. Downtown is a better gaming experience than the strip and the guys learned to play craps. All considered , we got what we came for at Hugos.
Las Vegas's Best Restaurants that are most frequently booked by customers of Hugo's Cellar Las Vegas
Ranked #18 in Las Vegas's Best Restaurants.
AppointmentTrader FAQ
Questions and Answers around the platform.
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862 Questions
564 Answers |
Ask a question about AT |
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
What happens if no one accepts your bid?
Do you get refunded by Apple Pay?
Give the best answerIf I don’t get the reservation do I get refund
^
Give the best answerRaouls--Cant post
Any specific reason why Raoul's posting is disabled?
https://appointmenttrader.com/sell/reservations/raouls-new-york?&origin=Search&returnurl=L3NlbGxlcnM=
No transfer of name
Ive waited a week for my reservation to get a name transfer, and the dinner is for tomorrow. Unfortunately, there’s no one to tell because no one has started working on it yet.
Give the best answerCould not find bid history
Hello, my bid was charged to my credit card but I never got a confirmation email and it's not under my profile. Where can I check the status?javascript:PreparePostSend('1','CTAbutton-1', 'QA','board-1-IDType|board-1-post-rating|board-1-post-headline|board-1-post-text','javascript_encoded:SW5saW5lU2FmZU5hdmlnYXRlJTI4JTI3JTJGbW9kdWxlcyUyRmNvbW11bml0eSUyRmhvbWUucGhwJTI3JTI5JTNC');
Give the best answerThe support team has ignored me for 19 days.
I have made a few purchases here, however on Valentine’s Day, the reservation I purchased disappeared from my portfolio- inconvenient, yes, but mistakes happen. However, the support team has ignored my request for a refund/assistance for 19 days now. I can see they have read the messages. Can someone please assist? @ColorfulRod45 @FluffyStar64
Give the best answerCarbone 2pm Today
I have a reservation for today at Carbone at 2pm Sunday the 3rd March. Amex patio heated outdoor. Please inquire for 2.
Give the best answerReservation name transfer ??
I purchased to transfer the name reservation because I can’t pronounce it. It was not transferred. Will the reservation still work?
Give the best answerSold reservation
How and where Do I access my deposit acct
Sold a reservation and don't see funds anywhere
Disable email notifications?
I can’t seem to figure out
Give the best answerReservations are inaccurate
Why are reservations listed incorrectly for the “buy it now” feature?
Give the best answerPURCHASED RES CANCELED - RECOURSE
A reservation I purchased was canceled and I was not notified by anyone. I called the restaurant to confirm and they told me it had been canceled. What is the recourse for this?
Give the best answerRefund deposit.
I am trying to get my deposit back to my card. The FAQ answer doesn’t help as it is nearly impossible to understand. Can anyone tell me how to refund my deposit back to my credit card???
Give the best answertruly a terrible experience all around. for the right to show up to a restaurant with no reservation bc it didn't exist even though I paid for it, i got to pay again just to get my money back. a literal rip off. they stole money from me
truly a terrible experience all around. for the right to show up to a restaurant with no reservation bc it didn't exist even though I paid for it, i got to pay again just to get my money back. a literal rip off. they stole money from me
Give the best answerRelease a bid
How do I release a bid from my deposit account? It says I've got those "stuck" funds but I don't know how to get to it
Give the best answerHow to cancel
How do I cancel this app and stop all emails?
Give the best answerWebsite stole my $
Fill occurred outside requested times; Refund not received; it's been several weeks; support is unresponsive.
Give the best answerHow do I reach staff?
Hello, I've made two staff requests with a important question and both times it closes out (within 24 hours) because they didn't respond. How can I reach someone.
Give the best answerEdit
I accidentally forgot to include that a credit is included in my reservation and need to edit it
Give the best answerAdding $ to Account
What is the easiest way to add $ to my balance?
Give the best answerIs everyone enjoying appointment trader?
Im finding it easier to use it more, every time I get on it.
Give the best answerResy Invitation Link set
I recently had an resy invitation link sent to me and I clicked it to add myself to the invitation.
The issue is I don’t see it on my upcoming reservations in Resy. Does anyone have experience with this? Thanks in advance.
Getting a Refund
I'm reaching out for some guidance on a recent experience I had with a Resy reservation at 4Charles purchased Appointment Trader.
Upon arriving for my reservation, I was surprised to find that there was no record of the booking under the name provided in my AT purchase. I've already initiated a refund, but I haven't received any updates except the suggestion to check my purchase details and open a refund inquiry.
If anyone has successfully navigated a similar situation and could share their insights, I would greatly appreciate it. Thanks in advance.