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New York's Best Restaurants that are most frequently booked by customers of Hutong New York
Booked 1 times by Hutong New York customers.
Ranked #14 in New York's Best Restaurants.
🤮 1/5 - AVOID
By 👻 @Gr728, 02/10/2024 3:00 am
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AVOID. I’ve been to Hutong in London and had a great experience. I’ve been to the NYC location once before and also had a great experience. I revisited last night and was completely shocked. Firstly, I made a reservation through their website at 8:30PM. About two hours before, I called and asked about pushing the reservation back to 9:30PM, as I had the inclination that we would be running late. On the phone, there were no problems. My party and I were able to wrap up what we were doing earlier than anticipated; so we arrived at the restaurant at 8:30PM instead. We checked in and were informed that we could not be seated until 9:30PM. The restaurant had been fully committed. On second-thought, I’m not even sure how we were able to make an 8:30PM reservation in the first place—or a reservation at all—as the restaurant was jam-packed. In the meantime, we were led to the bar to have cocktails—which was also on a first-come first-serve basis. We were not told that the main dining room was closed for a private buy-out and also not told that we could order from the food menu at the bar. Simply, we were told someone would be with us at or around 9:30PM. Fine. My mother was starving; we ordered a few cocktails. We indicated to the bartender that we were waiting for a table; he was nice enough. At around 9:20, I started to inquire what the status was of our table. At this point, my entire party was ravished. All I was told was that we would be notified when the table was ready. 9:30. 9:40. Nothing. 9:45. Nothing. Okay. So I ask the bartender again and he grabs whom I now know is the General Manager—a gentleman with a French accent. He comes over, absolutely unapologetic, and says “we will make it right; I will send appetizers” in a condescending tone. Okay. It’s busy. He then asks again, in a condescending tone, if there are any dietary restrictions and walks away. I then realized that if appetizers are coming, we could have ordered from the food menu while sitting at the bar the entire time. So we start to. At around 9:55PM, the GM flies out with the appetizers. He places them in front of my mother and she mentions that we had been waiting for a long time. In what appears to be the twilight zone, he starts to belligerently yell that it has only been twenty minutes since our reservation and we are complaining; he starts to ask my party what else he can do—in the most disgustingly mocking tone. He starts talking about us to the wait staff RIGHT IN FRONT OF US. At this point, hungry and absolutely turned-off by the petulant behavior of a child masquerading as a grown man, I cursed him right out. I asked for the check for drinks, which he said again, condescendingly, not to worry about. At this point, diners were engaged in the unprofessionalism and sheer inability of this idiot to do his job—a large part of which is service recovery. We left without any food. In hindsight, I will return today just to pay the bill for four cocktails and get details for further escalation. Nobody in my party needs a hand-out; the lack of empathy with this individual is jarring. He felt as if throwing food at us for free would have us roll on the floor; he addressed us as cattle. I don’t even have the words. Avoid.
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