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🤢 2/5 - My second time here was a bit disappointing, not because of
By 👻 @Niluka U., 07/24/2022 3:00 am
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My second time here was a bit disappointing, not because of the food, it's still top notch. The 90 minute rule is a bit sketchy, depending on who you ask, the answer to when it starts varies. Is it when you come in? Get your menu? When the course starts? Who knows? We got the 7 course tasting which went up from 135 dollars to 210 since the last time I was there. It's still worth it. My issue was with our unbelievably rude and unprofessional "grill master". Since we got the tasting, it was a hour before the meat was served, I noticed how slow he was moving and wondered about the time. We had ordered sides as well that needed to be grilled. I asked him if he could put the cheese on the grill with the meat and he said no and went into a rant about how this isn't Philly cheesesteak and this is quality meat and proceeded to tell me what meat we are eating, like why do you think I am here you dummy? He was so condescending and rude, also it's a firm cheese, it's not like it would melt into the meat. I felt like many times the meal was being stalled so we would ultimately run out of time. There was one cut I couldn't get because he said we were out of time. They need to get it together, either charge more, say that we aren't going to give you more than 2 encores, be clear about when the time starts, maybe I just won't get sides then or opt out of the tasting menu because at the end of the day we are really their for the meat. I did discuss my issues with the manager and he said it must have been a miscommunication with the grill master. Yeah, ok, I think I understand when I am being talked down to, an apology and coaching their staff on how to speak to customers would have been better.
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