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🤮 1/5 - Not usually the type to dissect my tab at restaurant, but
By 👻 @Alexandria Y., 02/26/2023 3:00 am
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Not usually the type to dissect my tab at restaurant, but did last night just to see whether or not gratuity was included on the tab since we were a party of 6... to my surprise, a "recommended 22%" was added to the tab, giving us an $800 tab for 6. No big deal, came across kind of weird, and then caused the 6 of us to review further.. we were charged $12 for shots we ordered on the menu listed for $7.. we had two rounds, 12 total. We had additional drinks on the tab as well, that we didn't order nor did we receive.. spoke to the waitress (I could tell she was irritated which I get to an extent, but why pay almost double the listed price?) let her know- she went and took care of it. She brought the tab back adjusting for the drink and the shots. The tab still had the recommended 22% gratuity added to the total, but because of the way it was written, although totaled out, our tab was $582- we left a total of $700. With the "recommended 22%" the total was $713. Service wasn't terrible, but she was busy and it was subpar so we left what we thought to be 20% at a minimum. Handed her the tab with the $700 in cash and said we were all set. She came back shortly after to let us know we owed $713, and only gave her $700.. I explained we weren't tipping the recommended amount- but we were happy to leave 20%. She didn't quite understand but said she'd go speak to her manager, yet again. So we waited.Two things came to mind at the moment... coming from a family who owns multiple businesses. 1. Why is it "recommended" gratuity and totals out our check at the recommended total? 2. Since when is gratuity so high? I'm a standard 20% tipper and will tip additional if the service is great. As she's standing speaking to her manager, I walked over to the both of them... the manager stated it was his fault for the 22%, adjusted the tab to what their usual gratuity is... which is 15%?????? Doesn't add up! But whatever! Does anyone else think this is weird??? Or is that the norm?! Definitely didn't want to get out of tipping the waitress, just thought it was crazy to total out a bill with the recommended gratuity... and then not understand why the $713 wasn't paid in full.... Probably won't be going back, unfortunately.
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